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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 744 Kidder St, Wilkes-Barre, PA 18702
Phone: (570) 829-0321
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Nicholas Carr
This location is usually good for a McDonald’s other than the average wait time seeming to be a bit longer than others even with similar through traffic.
Today I experienced something I have never dealt with at a McDonald’s. When I come to this location, it tends to be early morning close to open for a coffee and possibly a breakfast sandwich. At 5:09am I had shown up and tried the door. Nothing!! No one was there. The lights were on due to them being automatic on at 5am. Well maybe they are running behind since there was snow last night. Yet none on the ground.
Well I finished up my things to do at around 6am, hadn’t grabbed a coffee elsewhere at that point so decided, “they must be open now obviously” it’s been an hour. At 6:22 I made it to this location again.
Lights on, cars in drive thru, but still not open.
And I don’t mean the door was just still locked. Nope the people going through the drive thru weren’t even getting an answer and saw no one inside. I’m not even sure if they have opened at this point since it’s 3:55pm but wow. No communication, no way to contact properly.
Does truly effect me but can you imagine if someone did a mobile order, goes to pick it up and boom, they’re closed? They now just wasted their time and have to get their money refunded. Poor management and communication for a situation like this
… moreToday I experienced something I have never dealt with at a McDonald’s. When I come to this location, it tends to be early morning close to open for a coffee and possibly a breakfast sandwich. At 5:09am I had shown up and tried the door. Nothing!! No one was there. The lights were on due to them being automatic on at 5am. Well maybe they are running behind since there was snow last night. Yet none on the ground.
Well I finished up my things to do at around 6am, hadn’t grabbed a coffee elsewhere at that point so decided, “they must be open now obviously” it’s been an hour. At 6:22 I made it to this location again.
Lights on, cars in drive thru, but still not open.
And I don’t mean the door was just still locked. Nope the people going through the drive thru weren’t even getting an answer and saw no one inside. I’m not even sure if they have opened at this point since it’s 3:55pm but wow. No communication, no way to contact properly.
Does truly effect me but can you imagine if someone did a mobile order, goes to pick it up and boom, they’re closed? They now just wasted their time and have to get their money refunded. Poor management and communication for a situation like this
Elizabeth Moore
I ordered from this establishment tonight to NOT ONLY get hard iced cold fries, a hard mcchicken but also get and undercooked bloody sloppy quarter pounder. I then called to speak to a manager and was rudely told “they can’t help me”. This is absolutely outrageous
… moreNick Carr
Like any other McDonald’s. Only “issue” I had was the time it took to receive the food. I put the word issue in quotations due to it seemed a tad busier than usually possibly so I want to be fair and I also try to always be patient and understanding. Usually food is fairly quick but their have been a few times inside it took a while. If you want it fast go to the drive thru. Otherwise a good McDonald’s
… moreAlex
I waited 20 minutes at the window to get my food. I put through a mobile order and was the first to arrive there, so you’d think I’d wait 5, maybe 10 minutes tops. But nope, a big fat 20 minutes. And my fries were not salted at all. Safe to say, I will not be ordering at this location again :/ (2/5 stars)
Went again on 2-19. Rookie mistake. This time, I ordered 2 mcflurries; one shamrock one with m&ms, one regular with oreos and carmel sauce. Objectively, not that difficult. I receive the shamrock one, which had oreos in it. I corrected them and they had me wait for my fixed one and my regular one. I. Was. In. Line. for. 25. Minutes. For ONLY TWO mcflurries. And they still managed to mess up the SAME mcflurry. I wish the app had a blocked or banned list for specific locations, bc I don’t want to come here ever again. (down to 1/5 stars, preferably 0.5/5 stars)
… moreWent again on 2-19. Rookie mistake. This time, I ordered 2 mcflurries; one shamrock one with m&ms, one regular with oreos and carmel sauce. Objectively, not that difficult. I receive the shamrock one, which had oreos in it. I corrected them and they had me wait for my fixed one and my regular one. I. Was. In. Line. for. 25. Minutes. For ONLY TWO mcflurries. And they still managed to mess up the SAME mcflurry. I wish the app had a blocked or banned list for specific locations, bc I don’t want to come here ever again. (down to 1/5 stars, preferably 0.5/5 stars)
Juliana Ward
They did not give the exact change back and I got a meal and for the 4 chicken nuggets I only got chicken nugget in my box.
… moreKyLee Jade
Dominic is amazing. Very kind and patient, I showed him my nuggets and told him they were burned he heard me out helped me solve the problem & told us have a great night. he deserves a raise!
… moreChinu Choudhury
We liked the behavior of customer assistant named Jenny she was helpfull with explaining the menu and even when we ordered breakfast plater we were not sure about the looks of pancake (below pancake was soggy) she managed to replace it tooo, thankful for your kind behavior please keep it up
… moreChris Sutnavage
I just was there and ordered a Double Quarter Pounder and 10 piece nugget. I got to work and found I was given a six piece and a plain double cheeseburger. Not what I ordered. I get it gets busy and stressful, but pay attention to what your putting out. I’ll just eat the 3 or 4 bucks I was overcharged for the wrong food I guess. No big loss.
… moreHieu Huynh
They used to care a year ago, but now it’s very bad quality. No one is answering the drive thru, the employee is hiding out and watching his phone instead of taking orders on drive thru. The burger meat is so dry and cold. The nuggets have been sitting out for a while as well.
… moreRen Cas
So the McRib is back nationally yet local franchises have the ability to opt out? Why don’t we have the McRib in Wilkes-Barre or any other NEPA location? Who can I contact from the franchise???
… more