Purple On Three
What’s wrong with this picture? Went inside as drive thru was very busy. The good… ordered a plain cheeseburger and it was made pretty quickly and tasted good…usual McDonald’s quality. So what’s missing from my pics? Well, that would be the cup of decaf coffee that I ordered. The first cup was given to me and it was old and cold. Not sure how long it was sitting. I know there are industry standards for how long coffee is to sit before fresh coffee is to be made. Asked for a fresh pot of coffee to be brewed because the coffee was disgusting. Waited about 1 minute and I watched the employee take the coffee pot around the wall where I could not see her pouring the second cup of coffee out of the same old pot of coffee. Was handed the second cup of coffee and oh my! It tasted exactly like the first cup of coffee. So I waited a few minutes for someone to come back to the counter to wait on me and in the meantime I took a picture of the customer service phone number because I intend to call it. Another employee came back and asked what was wrong and wondered why I was taking pictures of employees. He said employees could not have their photos taken as they are minors. What?? I showed him my phone and showed that the only picture I took was of the phone number on the wall and asked for my money to be refunded for the coffee. Then finally someone else came to refund my money and I told this employee/manager that when a customer asks for a fresh pot of coffee, it should be brewed as there are other McDonald’s with higher quality who will do this for customers. Again old coffee should not be served anyways. So, not ever coming back to this McDonald’s and I can see why the ratings are only 3.6 on Google reviews.
… moreNicksafespace
To Whom It May Concern,
I am writing to file what I can only describe as the most frustrating and disappointing experience I have ever had at McDonald’s. What should have been a simple order for a Bacon McDouble turned into an ordeal that wasted my time, disrespected me as a customer, and demonstrated a complete lack of professionalism from your staff.
During my initial visit, I was parked for nearly 30 minutes waiting for my food. Thirty minutes for a single Bacon McDouble. Not once was I updated or apologized to for the delay. When I requested a refund, I was told it could not be issued at that time and that I would need to come back after work to get it sorted out—requiring me to make a second trip, using more of my time and gas due to a mistake that was entirely on the store.
When I returned, I did receive my refund, but the service I encountered was absolutely unacceptable. I had legitimate questions about how to escalate my complaint, and the shift lead refused to acknowledge me. Instead of offering help or even the basic courtesy of a conversation, they repeatedly interrupted me, took other customers’ orders mid‑conversation, and dismissed me with a rude, robotic “call this number.” Every attempt I made to ask a question or seek clarity was ignored. Their attitude was cold, unprofessional, and blatantly disrespectful.
Not only was I inconvenienced twice, but I was also treated as though my presence was an interruption rather than a customer who had been severely inconvenienced due to the store’s mistake. I received no apology, no explanation, no compensation, and no willingness from staff to help me escalate the issue. Just a number shoved in my direction while I was ignored.
This level of customer service is unacceptable for any business—let alone McDonald’s, a company that claims to value customer experience. I expect this complaint to be taken seriously and addressed promptly. I am requesting:
• A formal apology
• Assurance that this location will write everyone up that was on this shift including the shift lead.
• Appropriate compensation for the inconvenience, time, and disrespect I experienced
I look forward to a timely response and a resolution to this situation.
Thank you.
… moreNoah Cowles
I have ordered here by door dash, take out, or dine in probably 20 times in the last year. Not a single time has my order been correct. The sauces are alway missing, I’m always shorted nuggets or fries. The fries are always cold. Today I was missing 6 sauces and a Big Mac. This store can’t ever get me and my wife’s ordered right. I would not recommend the McDonald’s to anyone. I’m tired of getting screwed over.
… morekristen Geist
I understand it’s Saturday afternoon, however I placed my online order at 11:45am for 5 items and it’s now 12:29 and I haven’t recieved my food yet. I told the manager that they are getting drive through orders done and other peoples orders, the manager just said “ya we are busy” 45 mins for 5 items! Ridiculous and not a I’m sorry not a refund nothing. I’m so upset. Absolutely insane!
… moreChristian
Found a bug baked into the egg of my breakfast sandwich and the egg wasn’t even fully cooked. I took the sandwich back and was asked if they could replace it, but I was totally repulsed and did not want another sandwich. I was then asked if they could do anything else so I asked for a refund. The worker apologized but it didn’t seem genuine and almost seemed like this wasn’t gross to them and I imagine it happens more often than not from the reaction I got. I will not be going back.
… moreKris Turkaly
Gone are the days of “fast” food. Say hello to constantly minimally-staffed and overworked employees (plenty of people want to work, PAY BETTER). 10+ minutes for two burgers in the middle of the afternoon and maybe 5 cars in the drive-through and 3 orders inside.
… moreCurtis Peterson
So on god, no cap, frfr, my buddy is in discord in this mcdaniels drivethru RIGHT NOW, waiting for his big dans, 4x mcdoubledans, 2 sides of dans,, and asked for extra dan sauce and it took 40 minuetoes, hes on the drive home right now, we’ll see how it turns out
… moreRebel WithoutCause
Waited twenty minutes for my kiddos milkshake seriously so slow and rude like manners do matter … Horrible experience
… moreBig_Poppa
If you haven’t been to mcdonalds you probably don’t have a phone to read this. The only thing I like is the Diet Coke! It just slaps harder from the golden arches.
… more123 123
Waiting for lunch to start at 10:30 this morning , got value meal, burger was dry and cold .Ask to heat it up, was given an other double cheeseburger , bottom of hamburger bun was stale, burgers must have been cooked a hour before lunch started, always got food here but today was , not that day.
… more