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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 1707 Black River Blvd, Rome, NY 13440
Phone: (315) 336-7541
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
joe swafford
Im sure I’ve had McDonald’s food thousands of times in my life, and I can say without hesitation that this was the worst fast food I’ve had anywhere! I ordered my food around 6:30am and there is no way any of it was made the same day. The hash browns were grease soaked( this happens when they are reheated multiple times) and they tasted like they were cooked in old burnt fryer oil. The folded egg had dried out crusted edges( definitely not cooked same day). I’m not a very picky eater. Things can be subpar and I’ll usually eat it anyway but this was one of the few times it went straight in the trash. I called the store and talked to the manager about the food quality. Instead of saying anything about checking on the food her employees were serving, she just assured me that it was fresh. Nobody could believe that food to be fresh, so I think she doesn’t care at all about the food that is being served to paying customers. I think she should be evaluated by the owner and let go as manager. She did at least offer to remake the order, but that means little to me after you serve me garbage and tell me it’s fresh!
… moreDovie Wallis
This place really doesn’t care for the ppl who buying food. Why I said that is because they had my boyfriend sit there for 12 mins for his food and they give him a bloody sandwich. This place is going down hill or they have careless workers
… moreShauna Marie
Super grateful for whoever this woman is !. I didn’t get her name becuz I was sooo focused on getting back to my son at hospital !. But it was about 1120/1130 today .. It had been one hell of day .. Leading to my son being taking by ambulance to hospital.. I had my youngest son with me also and he was hungry .. A nurse came to sit with my oldest while I ran to McDonald’s with my little one .. Upon arrival I was jist kinda in a rush to get back to him and didn’t get this woman’s name .. I was having a hard time finding my Google wallet and then when I did it wasn’t showing my cards that I just seen in my tap to pay .. I was ready to cry .. this lady voided my order and just came and hugged me .. And I caved .. I was soooooooo grateful !. And appreciative that there are still good ppl in this world !. Thank you!.
… moreUnadulterated Awesomeness
The double drive thru they’ll take orders from one and not switch too the other. Constantly short staffed hopefully they’ll start paying enough too incentivize people too work for them so they can provide service and maybe train better because it disgusting when they dont switch back and forth between through making one side wait while numerous cars get taken care of on one side while the other is neglected. The owners dont seem too care as over time service has only continued too get worse. they need better manning better training and also need too improve efficiency as well and all these issues too me is a result of poor ownership and management as well but also management is only as good as their employees and if theyre continually understaffed then the blame should soley rest on the owners of this franchise location. Not the workers or the management but the ownership.
… moreMichael Polak
We ordered four McDoubles & two small sodas. The burger patties were very dry. The buns were also dry. Observing the employees, they are not anything close to being a well-oiled machine. I do have to say that the girl who waited on us was pleasant. Take a look at the pictures of all the garbage everywhere inside and out. Inside, it was loaded with fruit flies and regular flies. The fruit flies actually came to our table. Upon sitting in our booth, we immediately smelled dirt. It was a very strong smell. That could be black mold because we did not see any dirt anywhere.
… moreShannon A
I ordered through the app and used the McDelivery service. I’d like to be able to say something about the food, however, was given the completely wrong order! Literally the only thing correct was a 10pc McNugget; the dipping sauce was wrong, the order was missing my large fries (I was charged for them) and my burger had onions with no ketchup, mustard or pickles…I ordered no onions (I can’t/shouldn’t eat them). I contacted the McDelivery call center, made the employee aware that I was on my lunch break and that the correct order was expected by 1:14P and I’d be able to hand over the incorrect order. My correct order was not brought. After work, I contacted the call center again and made the employee aware of the situation. I was denied my food, a refund and speaking with a supervisor after the employee lied to me several times throughout the call. I contacted the McDonald’s restaurant and they won’t do anything, other than offer a meal. Um…I wanted a meal for lunch and didn’t get it, why would I order from the same place? McDonald’s doesn’t give a damn about customers, otherwise they’d make things right the first time the issue is brought to them. This maybe one reason McDonald’s has been struggling. If you want your food/the items you ordered, save the time and hassle and avoid this place!
… moreJacob Mahoney
Ordered food through the app since I was working to make it easier got there to get my food and was told sorry we gave your order to someone else and we are out of what you ordered. I was still given the food however I had ordered the grinch meal as my wife wanted the socks from it. But it’s whatever I’ve come to expect these kind of issues now since it’s almost always problems like we don’t have your order or we are out of this sorry.
… moreGeorge Bourne
Ordered a Big Mac, received only bread and beef. Missing most ingredients.
… moreKandi Patch
It’s hit and miss. If you go during busy times, your food will be fresher. Not busy and you get old fries, dried out meat in burgers and nuggets will be rubbery. I think some employees need reading tests. NO PICKLES/ EXTRA ONIONS gets you extra pickles on your burger. It used to be the best out of the 2 MCDS and BKs to go. Now I go across the street or drive out to Westgate. There used to be a nice girl that worked their too. I used to see her every Saturday when I would go in to get a Soda on my way to get my nails done. I can’t believe I can’t remember her name. It meant peaceful or had something to do with prayer?
… moreJoel Bernat
This is by far the worst McDonald’s location I’ve ever visited. Customer service is extremely poor, and orders are consistently incorrect. Employees are rude, do not follow uniform standards, and appear unprofessional. Food quality was also below acceptable standards.
While dining inside, I overheard multiple customers voicing the same complaints. This location is clearly being mismanaged and needs immediate attention from regional management. I strongly recommend avoiding this location.
… moreWhile dining inside, I overheard multiple customers voicing the same complaints. This location is clearly being mismanaged and needs immediate attention from regional management. I strongly recommend avoiding this location.