Gabreal Catello
They packed our breakfast burritos right!!! So good, I think this McDonald’s location has made a comeback thanks to a better team or something. Haven’t had an ice coffee messed up in months, food has been made correctly and staff is snappy to come check you out and ask if you need anything. This location and new Hartford are the only 2 decent McDonald’s around. Stay away from Rome and Utica McDonald’s if you know, you know
… moreJames Carbone
Worst experience at a McDonald’s in years. I was there this afternoon, around 3:40pm, and ordered several items. Neither of the meals I ordered included our fries, and the pitiful amount of mayonnaise on my McCrispy left my sandwich as dry as the Sahara Desert (I paid extra for barely a dot of mayonnaise on it). There was also a strong smell of urine near the order counter; I’m not sure if it was another customer or one of the employees (a major health code violation, if it was an employee). I’d rather drive to Canastota… at least they’ve never got my order wrong.
… moreRebecca George
This place especially for chain restaurants is trash. Worst McDonald’s I’ve been too in a long time. The wait wasn’t long but my fries are cold soggy and my burger was disappointing. Such a waste of money for the location seeing as there are better options that are a few feet down the road. If I could rate this 0/5 stars I would.
… moreNick Mathis
Was in this evening and my code was not working. I’m assuming the manager Jessica took care of me even though she didn’t have to. I really appreciated the fact that she was attentive and respectful and you can tell that she actually cares so just if you’re reading this thank you for your help
… moreBhailis
Often understaffed but in comparison to other locations… this team rocks customer service! Tough area to be in so A+ in my book of reviews.
… moreMichael Polak
CLEAN! Wow! It’s clean in here. Very good Staff member was polite and managers were checking garbage cans and bathrooms. Wow this place should be used as role model for other McDonald’s.
… moreLeshers Diecasts
Stood there for 10 minutes and not a single person out of the 10 working asked me if need and help. Then said my online order wasn’t at there store in The drive thru so they made me come in and the number was right on the screen.
… moreB Leigh
If I could give a no star I would have. I asked for the sandwich to be made fresh on march 23 around 3pm , because the order I had the previous day was cold .and if I could post the greasy sloppy burger that was served to me and fell into my lap and ruined my work clothes on my lunch break I would have. I will never return
… moreJim Northrup
Had wait at drive thru 10 min til they gave me my room temperature 1/4 pounder and frys,no lettuce or tomato,or any ketchup for frys.all for only $11.00.thanks McDonald’s I won’t be back.
… moreCody Kenyon
Not sure if someone hates their job or someone is on the rag but how much ketchup does one think another person needs. Like damn, the burger literally looked like it had 20 packets of ketchup inside it and I had to wiped most of it off.
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