Robert Tuozzo
The food at this McDonald’s in Massapequa is always fresh, hot, crispy, & delicious. They work very hard at this McDonald’s. They always get orders right, the restaurant has plenty of indoor seating, 2 accessible & clean bathrooms, & a large parking lot. You can get your food to go via in restaurant pick up, the drive through, & best of all, with curbside pick up, where you avoid the drive through line & don’t have to get out of your car. Unlike some McDonald’s locations, they actually cook the chicken nuggets perfectly, so they’re juicy, & don’t have a slightly slimly texture. Also, the fries are hot, fresh, & perfectly salted & the Big Mac & Quarter Pounder are hot & presented good. Overall, this McDonald’s always goes above & beyond. They also have plastic straws, unlike some McDonald’s, which still have paper straws despite President Donald Trump banning paper straws. The sole downside is that they no longer have the drink machines right out for customer use, but the drinks taste better behind the counter anyway. I enjoy this McDonald’s much more than other locations.
… moreBusyShoots
I had a fantastic experience at the McDonald’s in East Massapequa. The service was prompt and friendly, making my visit truly enjoyable. The staff were professional and attentive, ensuring that my order was accurate and served quickly. The restaurant was clean and well-maintained, providing a pleasant atmosphere for dining. The food was fresh, delicious, and met the high standards I expect from McDonald’s. This location definitely stands out for its excellent customer service and quality. Highly recommend for a quick and satisfying meal!
… moreAnthony F
We ordered one steak egg & cheese bagel meal and one steak egg & cheese bagel sandwich with NO EGG (my wife is allergic to eggs) & extra onions. I checked the bag before leaving, and one of the sandwiches did show “no folded egg” on the sticker. So I left, went home, and opened up both sandwiches to find an egg in each one and definitely no extra onions in any of them. She obviously wasn’t able to eat the sandwich at all at that point. This place used to be good as far as McDonalds standards go, but lately we’ve had nothing but problems. The time before this, we did a curbside pickup and the kid came over to drop the food off and smacked into my brand new car twice with the metal condiment basket, which I later realized had scratched the car. I don’t expect exceptional service when it comes to any fast food restaurant, but this is very basic, common sense stuff. They’re very slow at this location but I know this and always expect to wait a while. But for how long it takes, the orders should be correct and I shouldn’t have to worry about someone damaging my car just to pick up some food.
… moreSerbe Jay
Torta works at midnight who takes an order extremely rude. Maybe customer service ain’t for you. I literally asked if I can order a snack wrap without a meal her response was “ i don’t know “ … I won’t be going there again.
… moreEyron Brea
I order a chicken wrap and it wasn’t cook well it was disgusting they told me it was well cook but anyway they will give me another one it was better. But i already lost the appetite.
… moreJona Krakon
McDonald’s can be great and can be a miss. A lot about the service. I like it. Most of the times…
… moreJawbreakerflavor
Massapequa, location sunrise highway.
There was a large black hair in my egg.Mcmuffin. there was a large black hair in my egg. Mcmuffin, I went back to return it and get a new one. The drive through told me to pull up and wait by the door I was expecting someone to bring out new food. Instead, the little Spanish female manager came out and screamed at me and called me a liar, saying she was working the drive through all morning and didn’t see me. She acted very accusatory, still yelling and then threw the egg mcmuffin into my car very violently. I showed her my receipt.
I did not receive the full meal.
This was at the Massapequa Location on sunrise highway.
On august 3rd around 10:30 am
This was extremely rude and borderline assault. Throwing
the bag of food into my car at me. The way she did with a vicious attitude, as if it was a direct attack against her.
… moreCryse Bestylin’
It was good! The lines moved quickly! However, It is nestled away in the parking lot ( so pay attention when you’re driving on sunrise you might miss it)! But otherwise I had a pretty good experience!
… moreShahidul Mahfuz
As busy as it possiblely can be during 4pm to 5pm. Drive thru and delivery are crazy. Ordered one medium french fries, $8.45!! Then found they charged and gave me two of them. This what happens when it’s crazy busy.
… moreDask Bault
Ordered several times there. Normally no problem, but the last time I went I had a very suspicious experience.
They tried to hand me a large specialty drink I had not ordered. I refused to accept it saying I had not ordered it. When I had placed my order it had been correct on the screen.
They then told me that they had accidently charged me for the drink and that they would give me the drink free and also give me a cash difference. I declined, they ‘subtracted the drink’ and tried to hand me some cash. I declined and simply asked for a corrected order and corrected receipt. If that wasn’t weird enough the ‘corrected cost’ on screen wasn’t even close to my original order total, it was still noticeably higher than my original order. They called the manager order not to argue, thank goodness, but to correct it. This took 5+ minutes and significantly increased the line behind me.
Finally I was given the right order and the right receipt. Very weird and unpleasant experience.
… more