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Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in Fort Lee, NJ at 2152 Lemoine Avenue | McDonald’s
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Reviews
My family and I had a very disappointing experience at this McDonald’s. We arrived around 9:15 PM and waited about 10 minutes for our food. While waiting, a cleaning lady was loudly complaining in Spanish, saying things like “all these people are coming and I’m not going home tonight.” She seemed very upset and continued making noise while cleaning, which created an uncomfortable atmosphere.
When we finally got our food and sat down to eat, someone who appeared to be the manager came over and told us we only had five minutes to finish our meal. The cleaning lady stood behind her the entire time. I explained that if we only had five minutes to eat, I would rather have my money back, but the manager repeated that we had only five minutes and warned us not to sit on the other side because it had already been cleaned.
To make matters worse, they blocked the bathroom with cleaning buckets, and my elderly mother—who is handicapped—was unable to use it. After this, several other customers entered, and no one said anything to them about time limits.
We felt disrespected and discriminated against, especially since we were speaking Spanish. This experience was unacceptable, and I would not recommend this location to anyone.
However, throughout my stay while I was eating at the location, the same person who handed me my order—whom I assume was the manager—kept yelling at and treating the employees poorly. During my entire visit, she continued shouting and giving orders in a rude manner that could be heard throughout the restaurant, which made me very uncomfortable and led me to leave.
Although the food was good, I wanted to report this poor customer service and the mistreatment of the employees.
It was just another meal at the McDonald!
P.s., the server offered me 4 pieces of napkins which is really nice!
From the very beginning, the employees were shockingly rude and unprofessional. As soon as I pulled up and mentioned I had a Mobile Order, they told me I needed to cancel it. When I explained that I had already paid and simply wanted to receive what I ordered, they dismissed me and sent me to the next window.
At the second window, the experience was even worse. A middle-aged Hispanic woman was extremely disrespectful and outright hostile. She insisted they would not serve me and repeated that I had to cancel the order. On top of that, she had the audacity to make condescending comments like “Do you even understand what I’m saying?” — an unacceptable, borderline racist remark, especially considering she herself struggled to speak proper English.
This level of unprofessionalism and discriminatory attitude is absolutely unacceptable. McDonald’s should be ashamed of employing staff who treat paying customers in this manner.