McDonald’s

  3.5 – 1,733 reviews   • Fast food restaurant

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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Classic, long-running fast-food chain known for its burgers & fries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery McDonald's 06501

Hours

SundayOpen 24 hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours

Address and Contact Information

Address: 250 Whalley Ave, New Haven, CT 06501

Phone: (203) 865-8719

Website: https://www.mcdonalds.com/us/en-us/location/CT/NEW-HAVEN/250-WHALLEY-AVE/6452.html?cid=RF:YXT:GMB::Clicks

Order and Reservations

Order: Order online

mcdonalds.com

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Reviews

Michael Torres
Absolutely unacceptable experience at this McDonald’s. I waited over 10 minutes in the drive-through just to place my order. After ordering, I was told to wait but ended up sitting there for over 22 minutes.

To make matters worse, they forgot to bring out my order entirely, forcing me to go inside to find out what was going on. When I finally received my food, it was cold, which made the long wait even more frustrating.

There was no apology, no urgency, and no accountability. This location clearly has serious issues with service and organization. I will never visit this store again and will never recommend it to anyone.
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Miguel Torres
Extremely disappointed with this McDonald’s location. I waited over 12 minutes in the drive-through just to place my order, even though I was one of only two cars in line. After ordering, I then waited more than 15 additional minutes to receive my food.

To make matters worse, the food was cold when I finally received it. For a fast-food restaurant, this level of delay and poor quality is unacceptable. There was no explanation or apology, and once you’re in the drive-through, you’re stuck with no option to leave. This experience was frustrating and a complete waste of time. Definitely not what customers expect from McDonald’s.
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Mujeeb Ur Rahaman
Worst experience ever had here. I have ordered 2 meals, 1 fries and 1 unsugared lemonade to eat in. I got the food to take away (not served in food tray as others stores do). I didn’t get all the food which we ordered served. Fries in the meals were missing. The breads in the burger were burned as they smell burned. When asking the cashier about the missing fries she says that they got many orders. When orders are not served properly why they take orders. These people doing a scam by serving the incomplete orders in the take away covers.
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Vincent Ybarra
Had an issue with the app. In the drive through they kept arguing with me and told me to go inside. No one helped me resolve the issue once I went inside. Not a great way to start my mcday
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Ryan Marron
I recently stopped by this McDonald’s location in New Haven around 8:00 PM on a weeknight, and unfortunately, the experience was far from comfortable. While the food itself was prepared correctly and tasted as expected, the overall environment made the visit unpleasant.

There was concerning activity occurring directly outside, and even as a large adult male who is typically confident in public settings, I felt genuinely unsafe, despite having my own form(s) of protection. Inside the restaurant, the atmosphere was chaotic where customers were arguing loudly with staff, and individuals who did not appear to be patrons were frequently entering and exiting. The dining area was messy, and several amenities such as the soda machines were not functioning.

I understand that some challenges may be outside the control of the staff, and the employees were doing their best under the circumstances. However, given the unsafe surroundings and overall condition of the restaurant, I would not feel comfortable returning to this location in the future and would definitely reccomend families, single women, or small children or anyone for that matter not go after dark (or at all, if you are not a male/female who is confident in your ability to remain safe in public). Your life is not worth the McChicken I ate.
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Mario Thompson
Very slow workers mess up orders ‍♂️ I been waiting for 1 hr 13min and did not get a drink with my order
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Evens Delicate
Perfect place to have breakfast or drink Coke.

Meal type: …
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Michael Torres
I’ve been going to this McDonald’s every morning for over five years. However, over the last five months, the quality of service has significantly declined. Not only do they frequently get the order wrong, but it also takes them 5 to 10 minutes just to acknowledge you. This was never the case before.

This location used to be one of the most popular McDonald’s in the area, but the service has completely gone downhill. If you have an extra 25 minutes in the morning to wait for your breakfast, then this might still work for you. But if you’re hoping to get in and out of the drive-thru in under 10 minutes, don’t expect that to happen here.

I’ve completely stopped going to this location and now visit the diner up the street instead—it has faster service and better food quality. I hope this helps you avoid wasting your morning at this McDonald’s.
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D
I had to wait way too long for one iced coffee. This is unacceptable because fifteen minutes for a grab and go is too long. I didn’t have much money to spend there this morning but still it was not reliable. Accommodating me with quicker service and a free breakfast might be better.
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nikolay
This is the only McDonald’s I have ever been to where I did not feel physically safe, and I am a 22 year old male. I don’t know what it is about this place, but do not go here after 11pm. There have been numerous incidents where people (experiencing homelessness) who are on drugs have interfered with service here. Even worse, this has never happened at the Dunkin or Burger king down the road. That’s scary and the staff and customers here deserve better, and McDonald’s should put everyone’s safety first and remove people who are approaching people’s cars and causing a commotion. Please do better McDonald’s, your customers and staff need you. I don’t know if this is problematic, so I apologize to the staff if it is, but I have to give this place a 1 star due to me feeling unsafe. I’ve never had an issue with service, and all staff have actually been really kind, which was a pleasant surprise considering the conditions they appear to be working in from the customer’s point of view.
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