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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Sunday | 7 AM–11 PM |
| Monday | 6 AM–11 PM |
| Tuesday | 6 AM–11 PM |
| Wednesday | 6 AM–11 PM |
| Thursday | 6 AM–11 PM |
| Friday | 6 AM–11 PM |
| Saturday | 6 AM–11 PM |
Address and Contact Information
Address: 365 Universal Dr, North Haven, CT 06473
Phone: (203) 234-1269
Order and Reservations
Order: Order online
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Fast Food in North Haven, CT at 365 Universal Dr | McDonald’s
Looking for Fast food near you? Visit McDonald’s in North Haven, CT at 365 Universal Dr, for breakfast, burgers, fries, and more, or order online!
McDonald’s, 365 Universal Dr N, North Haven, CT 06473, US
This eatery beckons customers with a diverse menu featuring beloved classics like the Big Mac, Quarter Pounder with Cheese, and the crispy Chicken McNuggets.
Reviews
Arun Damodharan
I love it I love it this test very nice a quick delivery and very quick Place Dartmouth is very very nice interior also very nice and wheelchair access that and inside first time seeing inside the toilet restroom include wheelchair also inside the using very nice they’re Tasties very very nice huh I love it McDonald’s burger there are my friend myself and 3 person 40 to 50 I don’t only I spent
… moreAnell victorio
Went there at 9:05 pm . The lobby was closed when the sign in the door says the lobby is open until 10 pm. When I asked why are they closing early, the employee said that the manger decided to close the lobby at 9pm . She basically laughed because I was knocking at the door when there were people inside . When I told her my nephews likes to come in and actually eat in the lobby she just giggled. I found the whole experience super disrespectful and if the lobby is closing at 9 pm then the door and website should say that .
… moreMark Beeckman
Ordered on the app 20 min before they closed (during the weekend) and showed up 5 min later. Drove up to the window and the employee told me they wouldn’t serve me and to cancel the order. Unbelievable.
… moreTracie Melillo
Customer service needs to be retrained on not having their backs turned and looking at their phone unless its for emergency purposes. The big boss in management was there in a meeting and he got up to wait on me instead. Thank you! Food was fresh just the way I like it. Restaurant was clean and the bathrooms were also.
… moreKatie Kendall
Placed an order for mobile pick up. Went to get my order and they said that they were closed. Online they say they close at 11pm I was there at 10:45. Now I have to wait a week for my money back. DO NOT GO HERE the service is not good and rude employees
… moreAdriana Morquecho
Passed through the McDonald’s on a trip and enjoyed it. The staff was very friendly and courteous. Everything was clean and well maintained. Great service!
… moreChris M
This is a very decent and CLEAN McDs. The good is fast…and there isn’t a huge amount of people at any given time.
… moreNo Name
Absolutely unacceptable experience at this McDonald’s location. I placed a mobile order through the app, waited 15 minutes in the parking lot to ensure it would be ready, and then went through the drive-thru. At the speaker, I let them know I had a mobile order. I was told to pull forward. The first window didn’t give me a receipt but said I was good to go.
When I got to the second window, the employee tried to give me an order that wasn’t mine. I told him I had a McDouble meal with a Hi-C. He looked confused and called the manager, who also seemed completely lost. I showed my mobile order on the app and she said, “Oh, it’s a mobile order, it’s not done.” I was handed my drink and told to pull forward like it was somehow more inconvenient for them than for me.
I waited over 20 minutes while several cars came and went. At one point, a cashier approached my car with the wrong order and was yelled at by another employee before walking away. After waiting a total of 45 minutes since I placed the order, I finally went inside. The same employee who was supposed to bring the food outside was now at the counter. I asked for a refund, and he called over the manager—again, confused.
I showed her my mobile order confirmation on the app, but she said, “No refund. I can’t refund app orders” (which is apparently true). I then asked for the food I paid for, and she still refused, repeating, “No receipt, no food.” Despite having proof from the app. When I asked who the store manager was, she claimed she was the general manager. I questioned her handling of the situation and she dismissively walked away saying, “No English,” and waved me off.
Eventually, the second-window cashier convinced her to finally make my $6 meal, admitting he saw the order but it had disappeared from the system—likely because they took too long to fulfill it.
It’s a shame I had to beg for a meal I already paid for. This location is disorganized, unprofessional, and clearly lacks accountability or basic customer service.
… moreWhen I got to the second window, the employee tried to give me an order that wasn’t mine. I told him I had a McDouble meal with a Hi-C. He looked confused and called the manager, who also seemed completely lost. I showed my mobile order on the app and she said, “Oh, it’s a mobile order, it’s not done.” I was handed my drink and told to pull forward like it was somehow more inconvenient for them than for me.
I waited over 20 minutes while several cars came and went. At one point, a cashier approached my car with the wrong order and was yelled at by another employee before walking away. After waiting a total of 45 minutes since I placed the order, I finally went inside. The same employee who was supposed to bring the food outside was now at the counter. I asked for a refund, and he called over the manager—again, confused.
I showed her my mobile order confirmation on the app, but she said, “No refund. I can’t refund app orders” (which is apparently true). I then asked for the food I paid for, and she still refused, repeating, “No receipt, no food.” Despite having proof from the app. When I asked who the store manager was, she claimed she was the general manager. I questioned her handling of the situation and she dismissively walked away saying, “No English,” and waved me off.
Eventually, the second-window cashier convinced her to finally make my $6 meal, admitting he saw the order but it had disappeared from the system—likely because they took too long to fulfill it.
It’s a shame I had to beg for a meal I already paid for. This location is disorganized, unprofessional, and clearly lacks accountability or basic customer service.
Donny Treverson
I went there the other day and used a mobile app code for half off a 10 piece nugget. also ordered two dc burgers and two snack wraps. I paid the money, went to the window. they came to the window and asked what i ordered, i told them, blank faces.. manager comes over and asks the same thing, and i said it again and even handed the receipt. three employees read the receipt. they handed me the first bag, not even close to what i ordered. they tried again and handed me another bag, still not right. third bag they gave me it had three snack wraps and two cheeseburgers, no nuggets, I just took the bag and left. garbage service, no remorse, they are all dazed and confused. will not be returning to this location ever again. and not for nothing, I said it verbally and showed a receipt and they messed up twice, took three tries to get my order remotely close. might need to get these employees on duolingo, rosetta stone, send them back to school, etc. gotta learn english if you wanna survive in this great country.
… moreMatthew Knight
Never get the order right. Every time I get a cheeseburger through the app theyre missing a hamburger. Im tired of having to try and fix they’re mistake and the app isn’t helpful with reporting issues.
… more