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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 388 Elm St, Biddeford, ME 04005
Phone: (207) 282-4650
Website: https://www.mcdonalds.com/us/en-us/location/ME/BIDDEFORD/388-ELM-ST/5387.html?cid=RF:YXT:GMB::Clicks
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Order and Reservations
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Reviews
Holly Trivett
Someone mopped the floor by the register as we arrived, and left it incredibly wet. No receipt or order number provided at the kiosk.
Staff disorganized and spoke little to one another.
Inside customers largely ignored and we waited 20 minutes for four sandwiches and an orange juice.
One sandwich was WRONG and my orange juice is 99% water.
Absolutely horrible service and teamwork at this location.
Incredibly sad that we stopped there.
The only blessing is I live out of state and will never ever have to return for any reason. If I lived nearby I’d eat at the Burger King across the street.
… moreStaff disorganized and spoke little to one another.
Inside customers largely ignored and we waited 20 minutes for four sandwiches and an orange juice.
One sandwich was WRONG and my orange juice is 99% water.
Absolutely horrible service and teamwork at this location.
Incredibly sad that we stopped there.
The only blessing is I live out of state and will never ever have to return for any reason. If I lived nearby I’d eat at the Burger King across the street.
Emmalee Rose
I understand the restaurant industry, I understand we’re low staffed. That being said, I came in for an order with another individual to get a meal to go as the drive thru was mostly full. In the lobby was people, and nobody ever came to the register. So im forced to use the screen inside to order. I ordered. I waited… and waited. I watched the drive thru get orders, and more, and more. I watched the line fill and the line leave. I watched everyone else (DD mostly, two online pre orders) get their food after waiting a long time. Before I knew it, I had waited 40 minutes after ordering to receive my food. It was the worst experience I’ve ever had at McDonald’s. I am now scarred from going back because all I can think of is 40 minutes for French fries…. All I can think of is standing for 40 minutes for my food while never being addressed.
… moreЮля Маліжонок
I placed an order at 7:44 PM and paid for it at Kennebunk. It was a drive-thru reservation. I waited about 15 minutes, and after that, a man came out and said, “We’re closed.” although it says it closes at 11:00PM. I responded in surprise, “But I paid for the order here.” To which he replied, “The only thing I can recommend is to go to Biddeford and order there.” Which is what I did. I placed the order there, showing my full receipt with all the details. But then I discovered that quite a few items were missing or unfilled, such as a drink (lemonade), additional ingredients in burgers, sauces, and French fries instead of apples in a Happy Meal.
… moreCharlotte King
Writing this review from the “reserved drive thru spot.” Don’t come here, it’ll probably be less time to drive the ten minutes to Saco than to wait in the line for twenty minutes, just for them to tell you to go park and wait some more. I placed a mobile order before coming and still had to wait 25 minutes. Ridiculous.
… moreJustin Paul
just walked here and got my stif and 2 cheese burgers no beef pattys for my vegitarian friend and it says no beef but we got 2 beef burgers. so we called to let them know to keep an wye pur for that stuff bc we cant come back tonight and we were hung up on. do better.
… moreVitaly Klimovich
I went to pick up a happy meal with my daughter today. A young man answered who could not understand what exactly I needed, but he asked to explain, which we did. His manager chimed in in extremely rude and condescending fashion, and she told me I need to know what I am ordering, even though I had clearly stated it and the young man understood. I will never step foot in that McDonald’s again. Customer Service is absolutely ridiculous.
… moredoreen onkalo
When thru drive thru order cheese burger happy meal no pickles on onion got home no hamburger just pickles and cheese
… moreLisa Carter
Worst McDonald’s experience ever. Ladies room sink temp is almost scalding. Too hot for children and not adjustable. Water flow and pressure is extremely high, also not adjustable, and shoots out toward you, not into the sink. Order area floor was entirely covered in water. Our order of 3 cheeseburgers took 20 minutes. Another couple had been waiting 35 minutes for their 2 sandwiches to be made correctly. The number of drive-through cars ‘parked’ and waiting for food was 5, and many others had parked and come inside with order issues. Avoid this place!
… moreTrisha Dore
They ignore you at the counter couldn’t order food before work.. then went back couple days later ordered my food took 2 seconds to get it it was old cold cheese wasn’t even melted! If you didn’t like your job get a new one!
… moreRamjam4x4
Review change, second time now order large fries, but received medium fries in a large container. Just because you put it in a large container doesn’t make it a large fry you got to fill it up! For $5 I would expect it to be full. Is corporate making you do this?
… more