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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Kel B
Not my first visit here, but unfortunately it was not a great one.
I asked about the *new shake on the menu* and was met with, *“I dunno, it’s a shake.”* That set the tone right away. I decided to skip the shake and ordered my usual two double cheeseburgers, which are normally part of a buy-one-get-one offer. When I asked if the deal was still available, the response was, *“I can’t hear you, speak up.”*
To be fair, this is New Bedford — sirens, traffic, people yelling — it’s loud. But that’s all the more reason your drive-thru team should be trained to handle it professionally.
We waited longer than usual for the food, and when it finally came, the attitude was even worse. The male employee at the window was abrupt and dismissive. To top it off, the burgers were cold, cheese unmelted — the kind of meal you end up reheating at home.
I’m all for giving teenagers jobs, but please, don’t put untrained or disengaged employees as the first point of contact with customers. They should know the menu, be polite, and at least show basic customer service skills.
McDonald’s already has a reputation for inconsistency and overpriced, low-quality service — but it doesn’t have to be that way. Do better.
… moreI asked about the *new shake on the menu* and was met with, *“I dunno, it’s a shake.”* That set the tone right away. I decided to skip the shake and ordered my usual two double cheeseburgers, which are normally part of a buy-one-get-one offer. When I asked if the deal was still available, the response was, *“I can’t hear you, speak up.”*
To be fair, this is New Bedford — sirens, traffic, people yelling — it’s loud. But that’s all the more reason your drive-thru team should be trained to handle it professionally.
We waited longer than usual for the food, and when it finally came, the attitude was even worse. The male employee at the window was abrupt and dismissive. To top it off, the burgers were cold, cheese unmelted — the kind of meal you end up reheating at home.
I’m all for giving teenagers jobs, but please, don’t put untrained or disengaged employees as the first point of contact with customers. They should know the menu, be polite, and at least show basic customer service skills.
McDonald’s already has a reputation for inconsistency and overpriced, low-quality service — but it doesn’t have to be that way. Do better.
Ruby
Waited 10 minutes by the counter, Gave me the wrong food twice in a row, asked for a plan mccrispy they gave me one with mayo lettuce bacon, sent it back asked for plain they repeated it back to me and then gave me ANOTHER with everything on it. The dude next to me had to send his mcflurry back THREE TIMES bc they kept giving him the wrong one! They also were just giving door dashers the wrong names and the dashers were like hey this isn’t mine! Fries were cold as well
… moreAva
Every-time I go to this McDonald’s something is missing or incorrect in my order. Once a worker rolled his eyes at me for requesting extra sauce.
… moreRebecca Mary
This is my favorite fast food place in town. Awesome staff and my order is always perfect. ❤️
… moremason A
Location has no bathroom. No tables. Dont stop for a road trip….
… moreandry 3000
Wow no Public bathroom, nor seating area. Staff was good and fast but this mcd feels like they don’t want people there. But No bathroom!!!!!
… morePaul Bulens
The parking lot gets grid locked if the drive thru is full. Service took waaay too long. Lady was not nice. Wouldnt reccomend
… moreAileen Grant
My neighborhood MickyDee’s is on the ball. I can’t tell you the last time they got my order wrong, and I’m a drive-tru customer.
… moreFrank Perez
For a busy place they never keep anything fresh and I got old meat and it was horrible!
… moreCalvin Jae (C.J)
This is the worst McDonald’s in Massachusetts,I mean you will literally wait 20+ minutes for a sausage biscuit real sad…
… more