Helen Hel
This was one of the most unpleasant customer service experiences I’ve had in my entire life. The manager at the front was yelling at me for no reason during a simple mobile order pickup. She was aggressive, rude, and completely uncalled for. I also saw her speaking to employees in the same harsh way. I genuinely feel sorry for the staff who have to work under that kind of treatment. Millis is a welcoming community, and this is not welcome here. Everyone deserves basic respect!!!
… moreNick Buccini
Everything you’d expect from a fast food place including the negatives, but in my experience everyone who works here is extremely friendly. They even turned back on breakfast equipment for me and made my order fresh because I placed a mobile order but they didn’t receive it on their end until after the cutoff.
… moreZachary Peloquin
I dont usually write reviews but about 20 -25 minutes for a quarter pounder meal.. 2 people in the store. Barely anyone going through the drive thru. At work, on the road thinking im getting fast food. Nope.
… moreAlan Bayliss
Stoped and got one of their “premium” burgers. Spent 15$ on a meal. The burger was hard like a pice of leather. The bun was so stale that it crumbled apart when I picked it up. The toppings were rotten and slimy. I can’t believe they served this to a customer and charged me money for it, because I wouldn’t have given it to a stray dog. They should maybe do some quality control of the food they are charging money for and hold themselves to better standards. Disgraceful
… moreKevin Braun
Ordered food for 4 people, including a med fry and a lg fry. See pictures: they look pretty much the same size (and no, they didn’t come loose in the bag). Sandwich wasn’t well wrapped, again, see pic). They put all the food, including a Happy Meal box, in one bag; even after the Happy Heal was taken out it couldn’t be closed to keep the food warm on my trip back to the house. I worked at this same McDonald’s and know the standards for bagging food, and this wasn’t even close.
… moreFrancis McSweeney
This place is awful since the renovation. Not sure if it’s just this location or the direction McDonald’s is taking as a company, but the atmosphere is miserable. The place looks like it was furnished by Ikea, and they have removed all of the self-help stations. If you need ketchup, napkins, a straw, or a refill on your drink, you need to go to the counter. However, the counter is not staffed since they expect you to use the kiosks, the one self-help feature no one asked for. If it’s at all busy, forget about the napkins or refill on your drink.
… moreDavid Steadman
Staff is thoroughly incompetent. Had to wait nearly a half hour in the drive thru for my food on two separate occasions. Unless you’re in a pinch, do not eat here.
… moreGiorgia Boza
Absolutely done with this McDonald’s myself. It started off with little things like no sauce which eh no big deal. Then it was a not mixed milkshake…syrup on the bottom and only on the bottom. After that it was missed ingredients…got two cheese burgers BOTH with just the patty. Continuing this tradition of not adding things today we ordered 2 big breakfasts and there was no pancakes…oh but there was ONE hotcake syrup! When we called they said we can pick it up and that it was too busy. I get it I really do…but it is also my understanding that every McDonald’s is busy. Mistakes are meant to happen we are human we have to learn but when you keep making the same mistakes it just shows that you don’t care.
… moreCarla Ramos
I always come here to bring my daughters for a snack, I think some employees should review their vocabulary. Because they are always saying high-level words and forgetting that people of respect also frequent here and who understand everything they say.
It is not the first time that our ice cream has been made with grudging will.
… moreForward
Food is good, but the drive through speaker can be hard to understand and can take some time to get through the drive through during peak hours, but overall a very well managed McDonald’s.
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