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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 738 Broadway (Rt, 1 North, Saugus, MA 01906
Phone: (781) 233-8622
Website: https://www.mcdonalds.com/us/en-us/location/MA/SAUGUS/738-BROADWAY/2392.html?cid=RF:YXT:GMB::Clicks
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Order and Reservations
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Fast Food in Saugus, MA at 738 Broadway (Rt 1 North) | McDonald’s
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Get more information for McDonald’s in Saugus, MA. See reviews, map, get the address, and find directions.
Reviews
Sunniest Bean
girl at drive through argued with me when I asked for spicy mccrispy with no pickles (she refused and said it didnt come with pickles and that i wanted deluxe. i didnt want the deluxe I stated I wanted just the chicken and spicy sauce) and then changed my order to delux as I drove up. she did not choose the meal option on another thing when we asked for it and then did not help when we wanted to fix this. super rude and laughed at us loud enough we could hear it. didnt put up a sign to drive up to next window but acted mad when we waited at first window like normal. overall we felt really confused and upset because they made us feel bad and got the order wrong too.
… moreStealthWS6
Why are none of these places giving the monopoly pieces I order from the specific menu. I dont get it on the cup I don’t get it on the fries ever for both. I only get it on the nuggets and that’s when they don’t put the nuggets in a bag. It sure feels like these places are not using the monopoly products and using their old stock.
… moreCraig Sanford
Got a Breakfast to go with hotcakes and the girl at the window forgot my maple syrup. So I had nothing when I got to work and she almost forgot to give me my hash browns. Same thing all the time when I come to the drive through whether at Saugus our jn Burlington to make sure I get what I need and have to check before leaving
… moreHerkimer Himolka
I never eat at mcdonalds personally. But I stopped here to grab a quick meal for my senior father at his request. What we experienced was the most unacceptable, outright racist experience, I am still shocked that this place is even in business! As we ordered, I was very polite as always, said thank you, and showed the utmost respect as I’m always afraid of what these minimum wagees will do to your food if you’re less than 5 stars nice. At the first window, a black boy took our money, was exceptionally rude, didn’t look me once in the eyes, treated us like trash. I was willing to accept that maybe he was just having a bad night. We pulled up to the 2nd window, and received almost identical treatment, except this time from a (chunky) teenage black girl. Again, didn’t look me in the eye once, didn’t give me a chance to ask for sauces or anything, basically just threw the food at us and closed the window before I could say anything. She was too busy having a conversation with one of her fellow employees to acknowledge us at the window. Upon having left, already upset and now driving up Route 1, my senior father (he hadn’t eaten all day, spent the whole day travelling on airplanes, etc) opened the bag and found they didn’t give him any fries, and his “fish sandwich” was literally only a fish patty and a dry bun, nothing else. That was his nearly $20 “value meal”. Needless to say, due to his already being exhausted, us already being a ways down Route 1 and the stress it would’ve caused to return to this difficult location, we didn’t turn around. Instead I’ve chosen to write this review of our experience, and will also be writing a letter directly to your corporate offices, to share with them. Now, I would like to stress that I am always extremely nice, beyond friendly with these people for reasons already mentioned. There was absolutely NO reason for us to be treated the way we were, so the only remaining reasonable conclusion I can come to is that their behavior was racially motivated. This is so far beyond unacceptable, and given the fact it seemed to be a universal attitude amongst your staff, I would say your entire team needs a serious re-education on acceptable behavior, and how to DO THEIR JOB correctly. Personally, I will NEVER return to ANY McDonalds, regardless of if anyone in my car is begging for it. This experience has soured me towards your business permanently. I would strongly suggest you get your employees in check, because I know we’re not the first ones that have been treated this way. It came too natural to both the employees involved. I would also STRONGLY encourage ANYONE who is White to NEVER stop and eat here. The employees are openly outwardly racist against Whites. You will NOT get what you paid for, and based on our experience, you may get something you DIDN’T pay for (or want). If the manager or owner of this location would actually like to discuss this matter further, you are welcome to reply to this review, and I will contact you directly if so desired. I can provide exact dates and times of this incident if you’d like those details. At the very least, the 2 employees we dealt with that night are completely unfit and incapable of doing their job. And having worked at McDonalds when I was younger I know that job isn’t that demanding. In any case, we won’t be back. Do better, or don’t be surprised when the consequences come knocking. One last point, this is all true, I have no reason to lie, and no reason to spend my time making things like this up. I just won’t stand for being treated this way, and will NEVER stand quietly by as my father is disrespected by ANYONE. Period. I hope you take this seriously, because we did.
… moreJ Centavo
Literally the worst McDonald’s we’ve been to. They got our order wrong so two trips through the drive through.Half of our fries were literally raw. There was hair in two burgers, and they made everything wrong. I really didn’t think they could have done worse trying to.. Wow, just wow.
… moreOpenhouse
Terrible service!
The employee was very rude and clearly doesn’t know how to treat customers. I was extremely disappointed with the way I was treated. Truly unacceptable — I won’t be coming back to this McDonald’s.
… moreThe employee was very rude and clearly doesn’t know how to treat customers. I was extremely disappointed with the way I was treated. Truly unacceptable — I won’t be coming back to this McDonald’s.
Tina Tranfaglia
This is a busy McDonalds on a very busy highway, so I was not at all surprised to find a line at 12:30 pm. However, when I got back to my hotel a few minutes later, my food was completely cold. It was not room temperature, it was literally cold as if it had been refrigerated or under an air conditioning vent. I am not sure how that happened. Perhaps due to the long line of drive through customers, they started staging the food away from the warmers and it sat out for a while before I made it to the window.
… moreFrancisco Verón Ferreira
Great McDonald’s location. I come here all the time before/after shopping at Walmart. Food is good. Bathrooms are clean.
… moreJeremy R
Confirmed my order 3 times verbally. I get home to find and I’m a burger short.
… moreMichael Smith
2nd time this week that I caught then stealing $ from the change that they are supposed to give back in the drive through so pay attention to the $ ur supposed to get back and ask for ur reciepts
… more