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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Matthew Terkelsen
I usually like this spot and they usually do a good job, but I went The day after the big snowstorm and that was a big mistake. I’m more writing this review so that the owners can realize the importance of making sure everyone can come to work. I was told that there was only one kitchen staff and I have worked at this McDonald’s myself as a teen teenager.
I am not exaggerating when I say I waited in line for 40 minutes. I entered at 12:40 and I left at 2:20. On top of this, I was told to repeat my order at the window as they definitely didn’t have my order and then I get two double cheeseburgers that aren’t the ones that I requested because these have no onions and I ordered regular double cheese.
On top of that, these double cheeseburgers have been re-microwaved right before given to me. I know this because the cheese stuck to the paper is from being microwaved. It tasted re heated as well. I’m really offended that I was received this order and I sincerely hope that this reaches the right people to let them know the importance of making sure you have enough staff otherwise corners will be cut like this one. If enough people can’t make it to work you might as well shut the restaurant down for the day. It beats getting angry complaints like this all day. I feel bad for the staff who are probably just trying to do their best. I see one girl out there still walking to cars outside slipping and sliding. The owners and the managers need to do better to make sure their employees are well off, they do not get paid enough to be doing this. This is why my burgers sucked, not because of any employee, I do not blame them. Thankyou.
… moreI am not exaggerating when I say I waited in line for 40 minutes. I entered at 12:40 and I left at 2:20. On top of this, I was told to repeat my order at the window as they definitely didn’t have my order and then I get two double cheeseburgers that aren’t the ones that I requested because these have no onions and I ordered regular double cheese.
On top of that, these double cheeseburgers have been re-microwaved right before given to me. I know this because the cheese stuck to the paper is from being microwaved. It tasted re heated as well. I’m really offended that I was received this order and I sincerely hope that this reaches the right people to let them know the importance of making sure you have enough staff otherwise corners will be cut like this one. If enough people can’t make it to work you might as well shut the restaurant down for the day. It beats getting angry complaints like this all day. I feel bad for the staff who are probably just trying to do their best. I see one girl out there still walking to cars outside slipping and sliding. The owners and the managers need to do better to make sure their employees are well off, they do not get paid enough to be doing this. This is why my burgers sucked, not because of any employee, I do not blame them. Thankyou.
Jennifer Herrera
Went for breakfast with my husband today, they had us pull up and we waited about ten minutes only to get burnt hard sandwiches we couldn’t even bite into, bread was stale also. Hash browns were soggy. we also told them at the window when they asked us to move forward to please make sure ketchup was in the bag, it wasn’t. Terrible service everytime we go to this location. Every single time it’s “pull up” just to get inedible food
… moreClifford Magnus Larsen
11 things in my latest visit inside a McDonald’s Saturday March 22, 2025.
1. $6 for a burger, soda, small fries and 4 chicken nuggets.
2. The burger looked like it was stepped on and didn’t look appetizing. If the commercials for McDonald’s used my burger as an ad, oh my nobody would come. I ate it. It wasn’t that bad.
3. My image shows 2 nuggets, since I already ate 2 but the box and only 4 nuggets was funny.
4. I specifically ordered hot sauce, it never came. The staff was so stressed I didn’t want to bother them.
5. The restaurant was very busy and I felt like most of the people there were there for take out or Door Dash type services. This is probably big business for the store but this seems different from many years ago. I think for McDonalds food, the place is very important.
6. I normally do a drive thru nowadays but I was there by myself and it was not a good visit.
7. No ice. Absolutely no ice. In two machines there was no ice. Again, I didn’t complain since they were already very stressed.
8. Small fries was no joke. Also they were dumped in upside down and I had to fish them all out.
9. The one worker looked like he was super tired, the manager had a gold watch on and he was capable but totally keeping the boat afloat. I swear there were people who had ordered when I got there, and they were still there waiting when I left. Wow.
10. I ordered at a Kiosk. The Kiosk said I would have to pay at the main ordering place. I ordered, and I paid there at the Kiosk. But when the receipt came out the entire receipt was blank. Weird. So I had to talk to the guy at the register and I finally got a receipt with something written on it.
11. The cost was ok, the amount was ok, the appearance of the meal was not good and it reminded me how long ago I had sat in a McDonalds and eaten there with my family. It’s be a long long time and I’m glad about that. However, I was walking by in Chicopee after working out at Planet Fitness and I wanted to grab a cheap bite to eat. I don’t think I’ll be visiting this place any time soon.
… more1. $6 for a burger, soda, small fries and 4 chicken nuggets.
2. The burger looked like it was stepped on and didn’t look appetizing. If the commercials for McDonald’s used my burger as an ad, oh my nobody would come. I ate it. It wasn’t that bad.
3. My image shows 2 nuggets, since I already ate 2 but the box and only 4 nuggets was funny.
4. I specifically ordered hot sauce, it never came. The staff was so stressed I didn’t want to bother them.
5. The restaurant was very busy and I felt like most of the people there were there for take out or Door Dash type services. This is probably big business for the store but this seems different from many years ago. I think for McDonalds food, the place is very important.
6. I normally do a drive thru nowadays but I was there by myself and it was not a good visit.
7. No ice. Absolutely no ice. In two machines there was no ice. Again, I didn’t complain since they were already very stressed.
8. Small fries was no joke. Also they were dumped in upside down and I had to fish them all out.
9. The one worker looked like he was super tired, the manager had a gold watch on and he was capable but totally keeping the boat afloat. I swear there were people who had ordered when I got there, and they were still there waiting when I left. Wow.
10. I ordered at a Kiosk. The Kiosk said I would have to pay at the main ordering place. I ordered, and I paid there at the Kiosk. But when the receipt came out the entire receipt was blank. Weird. So I had to talk to the guy at the register and I finally got a receipt with something written on it.
11. The cost was ok, the amount was ok, the appearance of the meal was not good and it reminded me how long ago I had sat in a McDonalds and eaten there with my family. It’s be a long long time and I’m glad about that. However, I was walking by in Chicopee after working out at Planet Fitness and I wanted to grab a cheap bite to eat. I don’t think I’ll be visiting this place any time soon.
Doctor Benway
McDonald’s has been a part of my life since I was a little kid. Eating their cheeseburgers and fries bring me back to the good old days of child innocence and magic. For over 40 years, they have been serving good fast food.
Unfortunately, my past 4 visits, the large french fries I ordered, were cold and stale. The French fries have gone downhill at this location.
My aunt is very happy they brought back their carmel sundae.
Really nice indoor seating area with a fireplace,wood,bricks, etc.
Very cozy.
Large play area for children to have fun and socialize with other kids while us adults take a breath and watch them play.
Great breakfast options, their hashbrowns are yummy as well as their sausage biscuits or sausage english muffin sanwiches.
They are also inexpensive, especially if you use their app for specials and to receive points for every purchase, which can be redemed for various items from the menu.
The managers and employees are super cool and friendly here. Good people.
Not healthy food for sure, but taste just like it did when I was a kid, but their fries suck at this location.
… moreUnfortunately, my past 4 visits, the large french fries I ordered, were cold and stale. The French fries have gone downhill at this location.
My aunt is very happy they brought back their carmel sundae.
Really nice indoor seating area with a fireplace,wood,bricks, etc.
Very cozy.
Large play area for children to have fun and socialize with other kids while us adults take a breath and watch them play.
Great breakfast options, their hashbrowns are yummy as well as their sausage biscuits or sausage english muffin sanwiches.
They are also inexpensive, especially if you use their app for specials and to receive points for every purchase, which can be redemed for various items from the menu.
The managers and employees are super cool and friendly here. Good people.
Not healthy food for sure, but taste just like it did when I was a kid, but their fries suck at this location.
Adventure Bug
Foodborne illness from acrylic nails usually happens when bacteria (like E. coli, Staph) trapped under or around the artificial nail get transferred to food, especially in food service or healthcare, because acrylics create moist, rough surfaces where germs thrive and are hard to clean, leading to potential infections or contamination if not covered with gloves. While direct “eating” of the nail is rare, the bacteria and chemicals (methacrylates) can cause skin issues, respiratory problems, or even transfer pathogens to food.
… morebackwards machining
Disgusting employees couldn’t be bothered to do their job. Rude and no matter how many times you say it they will screw up the order. ALSO if your not Hispanic plan on being waited on last. They will take other people’s orders first. This is for 1460 memorial drive in Chicopee restaurant. Stay away
… moreDan Harlow
This place was the worst McDonald’s I have ever walked into, trash everywhere you looked. On the floor, drink bar, tables were dirty and if I hadn’t told my son he could play we would have walked right out. To top it all off as we were leaving a customer was cleaning what she thought was dog poop off the floor… nope when I went to bathroom there was poop smeared all over stall, floor ect. So poor lady was picking up human crap off the floor by the counter.
… moreLaura Brown
Everytime I come here in the afternoon with my kids I am greeted by a dude with long hair and another who I think is a manger with a bull cut. They are so friendly and make my food fresh. They always stress to the kitchen about my dairy allergy because lord knows I can’t have one sliver of cheese or else their bathroom would be blown up. But yea amazing service amazing food this is the BEST MCDONALDS IN CHICOPEEE!!!!
… moreMatthew Hayes
Not the place you’d want to stop at if your time is limited. If you order more than two menu items in drive thru YOU WILL be parked. If you order multiple menu items there is a great chance that YOU WILL be missing something. So plan accordingly and check your food prior to leaving your McValet parking spot.
… moreErnesto Donoso
Worst McDonald’s to go to in the afternoon the afternoon team is really bad and slow. They need a new manager or just a whole new team waited 35 minutes to get my food. Really disappointed.
… more