jadiiburr
we ordered online and tipped as well, only to find out when we got home that the tooth picks had been shoved sideways deep in the sandwhich so you couldn’t see it. i bit into it. hurt very badly, was done to both sides of the sandwhich. our other sandwhich was made without key ingredients but the main upset is the tooth picks that had been shoved in at such a deep angle and so deep into the sandwhich that it was obvious it was on purpose. was this a lesson to not order an hour before close? i guess. we’ll be calling up there today. took one bite, hurt really bad, threw the rest away.
… moreCody Spears
Food was fantastic! First time guest at this location. The staff was very kind. Mandi the shift leader was great at checking on the guest and refilling their drinks. She was also very professional. I will be back. Thanks Mandi and McAlisters! God bless.
… moreRiver Garza
5 stars — Outstanding Service from Hope!
I had a fantastic experience at McAlister’s thanks to Hope. She greeted me with genuine warmth, handled my order with care, and made sure everything was perfect. Her positive attitude really stood out and made my visit feel personal. Employees like Hope are the reason I keep coming back. Highly recommend her!
… moreRub bar
Stopped by for some dinner and the first thing I see walking in was a line and the lobby was almost full. I thought man this place must be good it’s a full house . Well as I got in line and really looked around the line took forever to move the women taking orders were really slow and as I looked at dinning area there was probably half eating and half waiting on their food. I decided to still stay and ride my visit out I ordered from the CHOOSE 2 ended up making it a To go half veggie sandwich and a half cheese melt . Honestly the sandwiches were ok nothing really stood out I don’t think I’ll be back anytime soon. To be fair this place just opened and it maybe the first stages of getting into rhythm they were definitely rough around the edges for operating standards. I’ll give this place another try in a couple of months.
… moreDavanie Defrancisco
I went here for lunch a few days ago and the experience was great. Nice, clean, and quiet. The workers were nice and cheerful. One cashier, Hope, helped me and she was really nice and helpful with the menu. 5 star experience for me.
… moreJames Giles
Extremely poor customer service.
Walked in and Zoey was finishing with another customer. She made direct eye contact with me and completely ignored me. When she was done, instead of staying at the register, she walked away, grabbed a towel, cleaned the floor by the register, then went to the back and disappeared. I stood at the register for over 5 minutes with no help or acknowledgment.
Thankfully, another employee, Alexa, stopped sweeping to assist me—she was the only one who showed any professionalism. Zoey’s behavior was rude, dismissive, and unacceptable. This experience was the opposite of welcoming and is a bad reflection of McAlister’s. First time coming to this specific location, don’t know if I will be back anytime soon.
… morePaul Simpson
Ate lunch Sunday around 12: 20 on January 21st 2024. Ate here with a group of seven. I ordered a potato and the manager was forthright to come out to tell us the potatoes might take a little longer. Nice touch! Sandwiches came out within 20 minutes of ordering. Wife’s salad was not the cheap salad stuff and it was very full. Still waiting on potatoes. Manager came out and offered a salad while we wait. That’s good too. By 1:00 I finally received my potato. Although everyone else’s sandwiches came out in a reasonable fashion and they were gooood, but mine took so long: four stars. I’ll come back but I probably won’t order the potato.
… moreMenal
We love the pick 2 option because there’s so much to choose from. It’s a great deal because we get 2 meals out of it.
We had an amazing experience at the Terrell location last night thanks to Alexa. She went above and beyond to make sure we were taken care of. Our family had just received some bad news and she made our day better. Thank you Alexa. <3
… moreLaura Purl
This was an incredibly disappointing experience. I placed an order online for two sandwiches and a salad and had to wait at least 40 minutes before the food was ready, which was 30 minutes longer than the expected pickup time I was given when I placed the order. When I finally got the order, they hadn’t included the chips, so my husband had to go back inside to get them. They didn’t even apologize for the wait or for forgetting the chips. Also, the food was subpar. My husband’s sandwich had so much yellow mustard on it that he couldn’t finish it. The bread on my sandwich wasn’t really toasted; it was more just chewy and dry, and the salad was largely lettuce. This was a big waste of time and money.
… moreMegan Davila
I’m not sure why the food hasn’t been good here! I’m sad I normally really love McAllisters. Yes I did call to voice my concerns about my daughter’s Mac but was given the run around with me having to download the app. Don’t really want to do all that I just won’t go back. Not sure what was up with the Mac but hopefully the management can do quality control. Like is that Mac ? It tasted spoiled and looked like nothing I have ever eaten. We did NOT eat the food.
… more