Cloud Soup
Waited an hour for limp, soggy, thrown together fried pickles. It was valentines day so i was assuming everyones spirits might be a bit down and i expected a wait or something. I ordered at 430. A pizza, two desserts, and fried pickles. at about 10 minutes in, a huge family came and ordered alot of food. 20 more minutes and 2 more people ordered, so i expected my food around then. They came out and told me my pizza sauce of choice was out and i needed to change it so i thought maybe the pizza was the last thing? 10 more minutes. Everyone that came in after me has gotten food and left (sat down and ate btw) and they started asking me how long i was waiting for. 20 more minutes (AN HOUR TOTAL) And they finally told me my food was ready. Was hoping to take it back to my girlfriend as a valentines day surprise so i hurry home and check all of the food. Everything was just so “ok” it wasnt even worth pictures. It was all luke warm and just tasted like food i guess. But the pickles (which were seven dollars FOR A SMALL) had no crust, no crunch, were soggy and wet, chewy, and no exaggeration inedible. It felt like i was trying to choke down raw chicken skin. They looked like you took pickle slices and dumped wet bread crumbs on them then baked it (even though they were cold.) Ill be honest some of the worst money ive ever spent on a holiday no less. Maybe stick to dining in. Hopefully they get new management or replaced soon.
… moreMelanie Adair
This restaurant is filthy. The windows and windows seals are covered in dirt. Light fixtures are broken with jagged edges over tables. Got here on a monday night at 6. Sat here til 6:50. Another couple was the only others in here. They had been here for an hour when they asked and their ticket was lost. Ours was set for to go so had been at the window for 15 min even tho our order # was on our table. Everything is cold and pizza is soggy & falling apart. Do not recommend under this current management.
… moreKenny Tibbets
I ordered and well done pizza with light sauce what I got was an undercooked pizza with extra sauce! Very disappointed.
… moreRikki Nelson
I’ll admit I was somewhat hesitant about stopping here considering the reviews. But I hadn’t eaten at Mazzio’s in so very long that I had to give it a try. I’m glad I did. It was clean, the bathrooms were clean as well. The salad bar was well stocked, and this was well after lunchtime and before dinner time. Everything was fresh, the lettuce was crispy. I could tell they clean up after each guest because there was no food in between the storage containers. The cheese sticks were just the way that I remembered them! I didn’t care much for the marinara sauce, but it was OK to eat by themselves. I received great service (Krystle G) and have no complaints at all. I’ll be back when I’m passing through town again.
… moreDebra Worthen
Ordered Canadian bacon med and sausage med small cho chip pizza. Ordered handtoss crust. The crust was over cooked and very hard. I got 6 bacon strips for 8 slices which was hard. Sauce didn’t have much flavor. 2 star is being kind
… moreJames Reynolds
I wish I could score this as a negative 50 stars. Pest control for the pizza boxes would be a good start. The manager, Greg, has no business running any type of store as he clearly lacks any type of management training or skills. The turnover rate is astronomical because of his poor leadership skills. If this location wants to actually make money, the franchise owner should seriously think of hiring an actual manager who can LEAD people and MANAGE the business. He lacks both of those skills and myself and everyone I know will never spend another dime at this establishment.
… moreRobert Vernon Cummings
Horrible what a joke first and last time to buy from them!! Then, to top it off, they will not refund my money.
DONT WASTE YOU TIME OR MONEY HERE.
I did an edit to show what was sent as a replacement.
I called again, asking for a refund. This time, I’m told, by Brooke “I have already sent a new order, and I’m not talking to you anymore.:
The manager needs to do some house cleaning before they don’t have a job because we all know what happens to places with this kind of customer service.
… moreRoman Greathouse
Nah, this place set me back a few hundred yards. The food was old, sat out for wayyyy too long. Service was okay, but the workers in the back were loud and clearly hated their jobs.
We asked for a pizza to be added to the buffet and 20 min later we left no pizza in sight. All of the soda machines were out of order except 2. Ice was basically out.
The only reason this gets 2/5 stars is because the cinnamon sticks were good when hot.
… moreChance Lewis
Ordered pick-up. Was told it would take an hour. When I asked why it takes so long I was informed they are short staffed. Obviously it didn’t take that long to cook it because my food was cold and stale when I picked it up. Staff was unfriendly/uninterested. Despite being cold the cheese dippers were pretty good. They seriously need more lighting in the parking lot. Doesn’t feel particularly safe at night.
… moreTREY
Terrible restaurant. Not coming back here again. Smells like a urinal, food takes forever, and when you finally get it it’s cold and rubbery.
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