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Since 1953, a family-run storefront offering cones, ice cream cakes & other frozen sweets.
Address and Contact Information
Address: 4276 Merrick Rd, Massapequa, NY 11758
Phone: (516) 798-9723
Menu Photos
Photo Gallery
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Marshall’s Ice Cream Bar, located at 4276 Merrick Rd, Massapequa, NY, has become a beloved local establishment known for its wide array of high-quality ice …
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Get more information for Marshall’s Ice Cream Bar in Massapequa, NY. See reviews, map, get the address, and find directions.
Reviews
Nicole Mastronardi
The ice cream tasted great, but I was a little disappointed with the portions. I ordered two soft serves (a medium and a large milkshake), one in regular vanilla and one in low-fat vanilla. The low-fat vanilla came with noticeably less than the regular vanilla—even after only taking two small spoonfuls, you can clearly see the difference in amount.
I was also under the impression that a medium would fill the entire container, but it wasn’t filled to the top. I didn’t want to submit a survey since the girl who helped me was very sweet, but I did spend $25 on just three items and expected the portions to reflect that. Looking at the pictures, you can see how much lower the ice cream sits compared to the container sides when held up to the light.
… moreI was also under the impression that a medium would fill the entire container, but it wasn’t filled to the top. I didn’t want to submit a survey since the girl who helped me was very sweet, but I did spend $25 on just three items and expected the portions to reflect that. Looking at the pictures, you can see how much lower the ice cream sits compared to the container sides when held up to the light.
Robert Tuozzo
(Update, July 22, 2025) Good ice cream. Highly recommend. Homemade and very tasty.
— I really enjoy the chocolate chocolate chip ice cream
10/11/2025 update: They lose a star because it was $29 for 4 ice creams – pretty expensive
… more— I really enjoy the chocolate chocolate chip ice cream
10/11/2025 update: They lose a star because it was $29 for 4 ice creams – pretty expensive
Frank and Sara
Great customer service! Had special ordered a fudge cake and when we took it out to sing Happy Birthday, realized the cake was not the right cake (wrong flavors of ice cream). Called and explained the situation to one of the owners – they were very apologetic and told me to come back that weekend for a free cake. Gave me no issues when I went in to pick up the replacement cake and everyone there was super friendly. Great ice cream – fudge cakes are the best. This is customer service done right. Five stars!
… moreVentures With Joe
Great staff! Kind and helpful service.
Big help sampling flavors and hard choice trying not to eat everything. You know you’re a rocking ice cream spot when people are packing in, over and over. Quick and professional service, you won’t wait.
Thank you very much and see you all soon. So many more flavors we want to try.
ON TO THE NEXT VENTURE!
… moreBig help sampling flavors and hard choice trying not to eat everything. You know you’re a rocking ice cream spot when people are packing in, over and over. Quick and professional service, you won’t wait.
Thank you very much and see you all soon. So many more flavors we want to try.
ON TO THE NEXT VENTURE!
Resourceman1
Marshall’s Ice creamery is the richest tasting ice cream I have tried. The cakes the variety i love them all. A true family owned and operated store love it
… moreStephen Anderson
We were hoping to end the night on a sweet note after a so-so dinner — and Marshall’s Ice Cream Bar in Massapequa seemed like the place to do it.
Quick side note: why are there so few proper soft serve spots on Long Island? Anyway, we made the 20-minute drive from Huntington, and when we pulled up and saw the place buzzing, I took it as a good sign.
Parking is a bit of a challenge — the lot is tight and feels like a Rubik’s Cube, so be prepared to maneuver.
Atmosphere: Classic old-school ice cream stand. No frills, exactly what you’d expect and want from a place like this.
Service: Handled by a crew of young employees who were efficient and friendly. No complaints there. That said, the setup could use some attention. There’s no visible menu outside while you’re waiting, so unless you’re already familiar, you walk in and freeze (pun intended) while trying to figure out what to order. The menu is also a bit complicated — which slows things down for everyone, and some of the custom items take a long time to make. It’s giving a bit of Starbucks energy: too many options + too many customizations = a jammed-up line. Add to that a poor exit flow — the exit door is directly in the middle, right where people are waiting for their orders — and it all feels more chaotic than it needs to be.
Now, let’s talk about the soft serve — which is where my rating really lands.
It was the Thursday before Father’s Day weekend, and in addition to serving walk-in customers, they were actively making ice cream cakes (likely a nod to the Carvel legacy in the area — anyone remember the “Whale of a Dad” cake?). The problem? Drawing that much soft serve in such rapid succession can affect both texture and flavor. When soft serve is overdrawn, it can come out too soft, melt too quickly, and lack the proper “overrun” — that’s the air that gives it its signature fluff and flavor intensity. The result is something that doesn’t quite hold its shape and tastes a bit flat. If cakes need to be made in volume, I’d suggest doing so during off-hours to keep product quality consistent during peak service.
I ordered a Raspberry and Pistachio twist, which was a fun and unusual combo that actually worked flavor-wise. But the consistency was way too soft — I had to eat it at lightning speed, and even then, I was wearing more of it than I’d like. Definitely a “needs-wet-wipes” situation.
Was it bad? No. Was it the best? Definitely not. Would I go back? Absolutely.
There’s potential here, and I’d be curious to try it again on a slower night when the machines aren’t being pushed to the limit. Sometimes timing makes all the difference.
… moreQuick side note: why are there so few proper soft serve spots on Long Island? Anyway, we made the 20-minute drive from Huntington, and when we pulled up and saw the place buzzing, I took it as a good sign.
Parking is a bit of a challenge — the lot is tight and feels like a Rubik’s Cube, so be prepared to maneuver.
Atmosphere: Classic old-school ice cream stand. No frills, exactly what you’d expect and want from a place like this.
Service: Handled by a crew of young employees who were efficient and friendly. No complaints there. That said, the setup could use some attention. There’s no visible menu outside while you’re waiting, so unless you’re already familiar, you walk in and freeze (pun intended) while trying to figure out what to order. The menu is also a bit complicated — which slows things down for everyone, and some of the custom items take a long time to make. It’s giving a bit of Starbucks energy: too many options + too many customizations = a jammed-up line. Add to that a poor exit flow — the exit door is directly in the middle, right where people are waiting for their orders — and it all feels more chaotic than it needs to be.
Now, let’s talk about the soft serve — which is where my rating really lands.
It was the Thursday before Father’s Day weekend, and in addition to serving walk-in customers, they were actively making ice cream cakes (likely a nod to the Carvel legacy in the area — anyone remember the “Whale of a Dad” cake?). The problem? Drawing that much soft serve in such rapid succession can affect both texture and flavor. When soft serve is overdrawn, it can come out too soft, melt too quickly, and lack the proper “overrun” — that’s the air that gives it its signature fluff and flavor intensity. The result is something that doesn’t quite hold its shape and tastes a bit flat. If cakes need to be made in volume, I’d suggest doing so during off-hours to keep product quality consistent during peak service.
I ordered a Raspberry and Pistachio twist, which was a fun and unusual combo that actually worked flavor-wise. But the consistency was way too soft — I had to eat it at lightning speed, and even then, I was wearing more of it than I’d like. Definitely a “needs-wet-wipes” situation.
Was it bad? No. Was it the best? Definitely not. Would I go back? Absolutely.
There’s potential here, and I’d be curious to try it again on a slower night when the machines aren’t being pushed to the limit. Sometimes timing makes all the difference.
Mayra Hernandez
The best classic ice cream cakes. Pistachio soft serve is always fresh and ready for a topping! After you eat at All-American, cross the parking lot and grab some dessert at Marshall’s
… moreAdri M
The owner here is rude 🙁 he needs to learn how to speak to customers. I had a very awkward encounter with him- I was trying to place a cake order with one of the girls who was so nice- he chimed in the conversation and told me it’s too soon (only a week away the event, what’s the big deal?????) and I just looked at the girl who was trying to help me and he goes “what are you looking at her for” when I was thinking to myself trying to come up with a plan to get out here again because I moved to the city… love this place but wow I am speechless at how condescending he was when i have been coming here for many years supporting his business. He told me to just call on Monday but sometimes they don’t answer the phone and I have to drive out here again? No thank you. That’s why I drove here in the first place.
Thank you to the young girl who was sweet and pleasant.
… moreThank you to the young girl who was sweet and pleasant.
Jane C
I was actually trying to go to the hamburger spot next door and saw this spot when looking for parking. There was a long line for the hamburger spot so I figured I’d get a small thing of ice cream to eat while we waited. I came here on a Saturday evening around 6pm and parking was hard to find. However, there was always someone leaving the lot.
There was no line for ice cream and staff was friendly. Credit cards are accepted. I decided on a small cup of soft serve chocolate ice cream (~$4) which was a good amount for one person. Full of flavor and very creamy. I would definitely return to try other menu items!
… moreThere was no line for ice cream and staff was friendly. Credit cards are accepted. I decided on a small cup of soft serve chocolate ice cream (~$4) which was a good amount for one person. Full of flavor and very creamy. I would definitely return to try other menu items!
Sam Zerbo
I’ve loved their ice cream for as long as I can remember. But honestly, it sucks realizing the owner or manager is just straight-up miserable and rude. I don’t think someone like that should be profiting off a business until they learn basic respect and how to treat people. As a business owner, being decent to others shouldn’t be optional. It really bothers me, especially because I love their ice cream so much.
… more