Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 1860 S Walnut Ave, New Braunfels, TX 78130
Phone: (830) 402-1900
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Gabriela Ruiz
Pizza might be good but just be prepared to wait. Ordered beforehand for a specific hour? Be ready to wait more than half an hour for your food. Its honestly ridiculous, the service has gone down the drain in the last two months.
Update: After waiting for an hour they decided to refund everyone waiting for their pizza. Its honestly shameful and ridiculous. At this point they are better off closing this branch if they don’t fix their staffing problem or whatever it is causing the delays. Like I said, this is not the first time we have to wait a ridiculous amount for our food that was ordered for a specific time. Shameful.
Update of the update: my pizza was actually ready and they didnt even noticed until they were about to give us the refund. And one of the pizzas is missing the ham lmaoooo
… moreUpdate: After waiting for an hour they decided to refund everyone waiting for their pizza. Its honestly shameful and ridiculous. At this point they are better off closing this branch if they don’t fix their staffing problem or whatever it is causing the delays. Like I said, this is not the first time we have to wait a ridiculous amount for our food that was ordered for a specific time. Shameful.
Update of the update: my pizza was actually ready and they didnt even noticed until they were about to give us the refund. And one of the pizzas is missing the ham lmaoooo
Teresa McHaney
Another wrong order review. Perhaps they saw “Hot Honey” and just assumed it was the typical hot Honey pepperoni pizza. My husband was not happy to have to pick the pepperoni off the pizza, and therefore didn’t really enjoy it. Really sad that this was our first experience with this Marcos, as it’s our favorite pizza place
… moreTyler Smith
Gave me a completely different pizza. I hate to be that guy but I couldn’t even eat what they gave me due to a food allergy so I had to ask for a replacement. Took 40 minutes to get the correct pizza delivered. Oh and the sauce cups on the wrong pizza were literally squished into the center.
… morePeyton Smith
Picked up pizza tonight and it looks great and my order was correct. The person behind the counter was awesome. Helped even me when I brought a coupon meant for another location. Super helpful in this hard time for me. I will be buying from here again with and without coupons!!
… moreZach
5 Years ago when I moved to Texas, this was one of my favorite Pizza places. However just like every other business in this country, quality has rapidly deteriorated to the point of losing customers. The pizza tastes horrible now, I imagine due to quality cuts/cost savings at the business level. I thought I’d stomach the leftovers to not waste money, but it honestly isn’t worth the calories. I’ll see if the dog that showed up at work wants it, he looks hungry, see if he bothers.
… moreJake Hixon
Very disappointed in this location. Ordered 2 pizzas and a salad for a later pickup almost 4 hours ahead, and somehow still got it over an hour late. The shop seems VERY understaffed. Enough so that the team seems tense towards each other and are too busy to take new orders from walk-ins. I’m not one to gripe much, and do like the pizza, but lately it feels like you’re rolling the dice coming here. Hopefully they make some fast and efficient changes to stay afloat.
… moreMichael E
Update: I contacted the store like the comment suggested. They never responded. That tells me they dont care about making things right. Their comment was jiat for show.
I have been ordering from this location since it opened and today was the worse service I have ever received. They were busy but disorganized. Pizzas were made sloppy with barely any toppings. I’ve never had a large that looked like a medium with thick crust edges. I understand businesses get busy but give an accurate time frame when your going to complete my order and dont sacrifice quality for speed. Fix your tracker. If I would have known it was going to take over 2 hours for my pizza I would have ordered from somewhere else.
Placed an order and got there when my email said it would be ready. I rely on the emails estimated time since their tracker never works. When I got there I was told they were busy and that my order will be out within 30 minutes. About 1 hour 30 min later my first pizza was out of the oven. About 30 minutes later my second pizza was done. In between my two pizzas at least 2 other orders were ready. Didnt receive any type of apology from the manager or supervisor.
… moreI have been ordering from this location since it opened and today was the worse service I have ever received. They were busy but disorganized. Pizzas were made sloppy with barely any toppings. I’ve never had a large that looked like a medium with thick crust edges. I understand businesses get busy but give an accurate time frame when your going to complete my order and dont sacrifice quality for speed. Fix your tracker. If I would have known it was going to take over 2 hours for my pizza I would have ordered from somewhere else.
Placed an order and got there when my email said it would be ready. I rely on the emails estimated time since their tracker never works. When I got there I was told they were busy and that my order will be out within 30 minutes. About 1 hour 30 min later my first pizza was out of the oven. About 30 minutes later my second pizza was done. In between my two pizzas at least 2 other orders were ready. Didnt receive any type of apology from the manager or supervisor.
Janet Thames
Last night was my first time at Marcos Pizza. We ordered the pepperoni pizza with hot honey and just let me tell it is my new favorite pizza. The crust was seasoned with garlic butter and Parmesan, the toppings were great and plenty of cheese. The service was amazing and Paul the manager was very friendly and showed a lot pride in their pizza. It’s our new go to place for pizza.
… moreDuncan Smith
We go about every Tuesday for the BOGO pizza offer. They almost always get our order perfect. We had an issue once but they corrected it quickly. We continue to visit.
… moreAdam Smith
Definitely a reason to need to be able to put 0 stars. Two people quit while there tonite waiting on pizza. Watched two pizzas roll off the line and hit the floor. Needless to say didn’t get my pizzas and no one was there to refund my money since the “manager walked out”. Avoid at all costs.
… more