Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 2822 Sienna Pkwy Suite 140, Missouri City, TX 77459
Phone: (281) 969-4400
Website: https://www.marcos.com/our-locations/restaurants/TX/Rosharon/marcos-pizza-sienna-pkwy-rosharon-1
Order and Reservations
Order: Order online
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Reviews
Service 5 stars: I accidentally threw away the coupon that my husband wanted to use so he could enjoy the first NFL game of the season. He called the store and mentioned to the representative named Jeremy. what happened. Jeremy said, give me a minute and let me find the coupon I know what you’re talking about. He shortly came back and applied the coupon over the phone. We were very impressed with Jeremy‘s customer service. When we went to the store to pick up the pizza, the young lady was equally as welcoming.
Atmosphere N/A: this establishment is built for carry out only. There are chairs to wait and the area is clean.
I love that we have an option so close to home and that the food and service is spot on!
The most negative thing is there service during a holiday, and events like football Sunday, or Superbowl. I’ve tried them twice for pickup during a holiday and it was pretty bad on the wait times (both times they blamed it on the machine that printed out the orders.) So many people were cancelling orders as they waited well over an hour for their pickup. On Halloween I ordered for the family, and the wait time I was given was about 30min, after about an hour and forty five minutes I gave up and cancelled to go somewhere else, especially since the cashier told me mine hadn’t even gone in the oven yet. I know to expect longer wait times during a holiday, weekends, or special events, but for them it was way too unorganized, and in my opinion it had nothing to do with the machine that printed out the orders. It’s their first year, so hopefully that will change for the better. However, for now, if you’re going to order from them during a holiday or special event give yourself at least an 1.5hrs, maybe more.
The good is that the food is actually quite delicious. In the past we’ve had the cauliflower crust pizza as well as other crust styles and have enjoyed them all. The pricing is fair and they’ve usually got some decent specials.
The meh is their website. Slow and clumsy to use.
The bad was last night’s experience at the Sienna store. Ordered online at 5:40 pm and the stated readiness time was 15 minutes, or 5:55 pm. Got there right at 5:55 pm and would’ve been OK waiting around a few extra minutes ‘cuz it was a Friday night, but nooo…
They had some cockamamied promotion with the local schools going on where the entire interior of their storefront was covered in stacks of pizza boxes with kids’ names on them. They said my pizzas were coming but it would be 15 minutes. OK, but if they were running behind, why wasn’t the wait time adjusted on the online ordering site? I overheard them give an answer for the phone orders that it was between 45-60 minutes wait. So, my order was actually brought out to me at 6:35 pm. Meanwhile, I’m sitting on one of only about 6 hard plastic chairs waiting 40 mins for my order, all the while there’s a stream of customers … many with their young kids … with a line extending outside the door.
And I’m not trying to be a grumpy Old Man Smithers from Scooby-Doo. This is not a critique of the other families, kids, etc. If I’d known about the delays, I could have either adjusted my arrival time or simply went somewhere else with no hard feelings.
But, the lack of adequate communication… or, more importantly, lack of good management and common sense to plan for, anticipate and adjust to this anomalous event created the delays, the chaos and the negative experience… wholly unnecessary. Jett, Brooklyn, Pepperonis, Papa John’s, Pizza Inn: all would’ve enjoyed the $65 patronage that I spent last night. And they’re likely gonna get the chance to compete for it next round.
Addition: after 4 months and everything is still amazing!