Sarah Apolaya
Unfortunately today was not the day, Marcos messed up my pizza on 11/06 (8 pm) & it looks like an employee cut a piece thinking I wouldn’t notice ?! Cheese tasted off, this isn’t what I asked for. Just didn’t taste the same as usual.. it’s a 2/10 for me. cheesy bread was amazing as always though!
… moreAmanda Mcghee
I placed an 80 dollar order for wings and they were not done properly to my liking. Great pizza, wings needs to be cooked longer.
… moreShanna Elhannaoui
Manager would not give me my order for the regular price that i have always paid and would not give an explanation as to why it cost more this time. Then refused to give me her name and was completely rude. Never will I ever order from here again!
… moreConnie Stoll
I love Marco’s Pizza! The service here is excellent, especially from the tall blonde woman that works there. Anyone that wants to know anything about customer service should take notes from her! Keep it up!
… moreRico Reid
Dining out is too expensive and options are too plentiful to not be intentional about customer service. And it really doesn’t take much; eye contact, a proper greeting when a customer enters your store, a “how can I help you/what can we get you today/(anything other than silence and looking around while you wait for me to start talking). It was really absurd . . . I almost walked out . . . When I came back 20 minutes later to pick up my food it was a different guy but the same demeanor. Eye contact with no greeting, very low energy . . . We stood there for a moment then he finally said “pick up?” I replied with “yes, pick-up”. he handed me my order and said NOTHING . . . I am not exaggerating . . . Out of habit I said “thank you” to him . . . No response to that either. I turned to leave then came back and asked for plates and napkins. He handed me those, again, no words. It was my first and last order with them. Also, just realized that their menu board said $18.99 for the XL pepperoni magnifico but I was charged $21.99 . . . And I know tax is not $3, so I’ll be back up there tomorrow to figure out what’s going on with that.
Other than that, for a Saturday at 7:30p, the food was hot, delicious and on time.
… moreEric Juengling
Ordered well done pizza. Crust was not cooked. Box was open. Pizza was not warm, didn’t receive sauce cup. Tried to talk to driver, he couldn’t communicate with me.
… moreTiffany Hundley
Called in to order the same order I do weekly, sometimes twice a week, (which includes 4 pizzas) and said they are $2 more a piece. She said she is the manager and refused to say her name, because she didn’t feel comfortable giving that information.
I was not irate or disrespectful at all….
I want to know how any company has managers that refuse to identify themselves?
I called back later trying to ask the next person who the manager on duty and he said she doesn’t want that info given, then after asking how someone working there can be Managment and not say their name and then he said I don’t even care and hung up.
They both had attitudes from the beginning of the convo.
NEVER AGAIN.
I just tried Marcos in September for the first time.
You lost a great customer!
… moreUn Worthy
Subject: Extremely Disappointed with My Recent Marco’s Experience
Dear Marco’s Team,
9-8-2025
I’ve been a loyal customer for a long time, and Marco’s has always been my go-to whenever I didn’t feel like cooking. Your pizzas were always perfect — juicy, flavorful, and cooked just right with that balance of softness and a little crunch.
Unfortunately, my recent experience was the complete opposite of what I’ve come to expect from Marco’s. The pizzas were burnt, hard, and dry — so dark they were nearly the same color as the box. They tasted burnt, and honestly, it was one of the most disappointing experiences I’ve had with Marco’s.
It feels like the quality and care that used to set Marco’s apart are slipping. It’s as if the people making the food now don’t care about the performance, the product, or the reputation of Marco’s — only the paycheck. That’s not what Marco’s used to be about.
I’ve always loved and trusted Marco’s, but this experience left me questioning if I’ll return unless I can be reassured that the store is still committed to the high-quality standards I know Marco’s can deliver.
I hope you take this feedback seriously and address the issue with the team. I’d love to continue being a loyal customer, but the quality has to return to what Marco’s is known for.
… moreBen Pard
Worst place ever. This was the second time we have ordered delivery and canceled after waiting an hour. The customer service sucks. No explanation, just it’s out for delivery. App says 4:41 delivery then says out for delivery at 4:42….it’s 5:15 and nothing. We ordered at 4:11. WILL NEVER SPEND A DIME HERE AGIAN.
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