Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 1142 Pearl Rd, Brunswick, OH 44212
Phone: (330) 220-7550
Website: https://www.marcos.com/our-locations/restaurants/OH/Brunswick/marcos-pizza-pearl-road-brunswick-1
Order and Reservations
Order: Order online
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Related Web Results
Marco’s Pizza Pearl Road Brunswick, Ohio, 44212
Marco’s Pizza Online Ordering
Marcos Pizza Locations in Brunswick, Ohio
Reviews
I placed a Take Out order at the Marco’s Pizza on Pearl Road in Brunswick, Ohio on March 25th at 6:34 pm and select the option to receive email alerts about my order. After 40 minutes I do not receive an email that my order is ready, and the status on the app says it is still being made. I call the store and am immediately placed on hold. After 10 minutes on hold I hang up and my wife and I make dinner, as we have 2 children and could not wait any longer.
The next day, I call the store and explain the situation to the associate who answered the phone, asking that they remake my order that I was charged for. They asked that I hold while they speak to their boss. A minute later someone picked up the phone (I am not sure if this is the same person, but they did not identify as a manager) and was adamant that I called the store twice the previous day and that both times they told me that the order was ready. I told them that this was simply untrue and we go back and forth a couple times before I told them that I am going to have my credit card company reverse the charge before ending the call. At that moment, I figured that the associate was either lying to cover themselves or they were confusing me with someone else.
At around 8:30 pm that evening I noticed an email confirmation from Marco’s Pizza that I received at 7:31 pm confirming an order on my account that was placed at 7:18 pm. I did NOT place this order. I called the store again and asked the answering associate to connect me to their manager (I could not tell if this was the same person I spoke to a couple hours earlier, but this person sounded like a child in his early teens). He asked to me to hold and then immediately picks up the phone again claiming to be the manager. After insisting that I speak to a manager, the associate puts me on hold again for about 10 seconds and then answers the phone with a mock high pitched voice claiming again that they were the manager. At that point I hung up the phone. I chose not to drive to the location to speak to the employee(s) directly as I did not want to give them an opportunity to lie about that interaction as well.
I have been a customer at this store for years and up until this incident, I have never had to deal with anything like this. In fact, this is the most unprofessional behavior I have ever experienced at any type of restaurant in my life. The manager of this location needs to remove the associate or associates who were working that evening and ensure that in the future there is an adult present who will not allow that type of behavior. Alternatively, the manager himself needs to be removed. For a store employee to play games by entering an order on MY ACCOUNT is incomprehensible.
The online ordering process is ridiculously bad, they need new software – that works.
I used a coupon to order a two topping pizza, ( pep & sausage ) it showed up with sausage only and that sausage wasn’t enough for the size of the pizza it was pretty skimpy.
I’ll give it another try after they come up with a new web site that was made in this century. This was the second time my order from a coupon didn’t work as expected.