Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 5310 N Hamilton Rd, Columbus, OH 43230
Phone: (614) 855-2133
Website: https://www.marcos.com/our-locations/restaurants/OH/Columbus/marcos-pizza-n-hamilton-rd-columbus-1
Order and Reservations
Order: Order online
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Related Web Results
Marco’s Pizza Online Ordering
Marco’s Pizza E Dublin Granville Rd Columbus, Ohio, 43231
Marcos Pizza Locations in Columbus, Ohio
Reviews
But we decided to give them another chance today and we’re so glad we did.
I met John the new manager of this location who took over recently. He seemed like a good guy who is sincerely committed to turning things around for this location.
I ordered two pies to go and they looked fantastic in the store and the flavor when we got home was outstanding! The dough was very fresh and the extra sauce I ordered and toppings were the correct proportions. See pix.
Thanks John! It was nice meeting you. We will be back!!!
I hope this message finds you well. I’m writing to express a very upsetting experience I had with one of your store locations, which left me feeling disrespected, dismissed, and ultimately unvalued as a long-standing customer.
I have been a loyal supporter of Marco’s Pizza for quite some time. I regularly order from your store—typically a large or extra-large cheese pizza, or occasionally half cheese and half pineapple. My family and I have always appreciated the quality of your food and service, which is why I chose to place a significant order with your team for my niece’s recent birthday celebration.
I ordered five large pizzas, and to my dismay, one of them arrived with bacon. As someone who adheres strictly to religious dietary restrictions, I have never in my history of ordering from your store—not even once—ordered any pork or pig-related products. This mistake was not only frustrating but also deeply offensive to my beliefs.
When I called the store to respectfully address the issue, I was shocked by the response I received. The individual who answered—who identified as or appeared to be the manager—was immediately defensive, snappy, and dismissive. Despite calmly explaining my concerns, I was met with hostility. He insisted that I had ordered the bacon, even though I clearly stated that I had not, and that I never would due to my religious beliefs. Instead of offering a solution or any understanding, he raised his voice, spoke to me in a degrading tone, and ultimately told me to “never call back.”
I cannot express how hurtful and dehumanizing that felt. Not only was the response unprofessional, but it left me questioning whether my religion, identity, and business were ever respected at all. It’s incredibly disheartening to be treated as though I am unworthy of basic courtesy, especially as a regular customer who has supported your business over the years.
This experience goes beyond a wrong pizza order—it made me feel as though I, and my values, simply didn’t matter. I don’t believe any customer, regardless of background or beliefs, should ever be spoken to or treated in that way. It’s not just about the food—it’s about human decency, respect, and the way we engage with one another, especially in a service-oriented business.
I hope you take this message seriously. I am not asking for compensation—I am asking for accountability, awareness, and a better standard of customer care. I would also appreciate a formal response regarding how this situation will be addressed and how you plan to ensure this kind of behavior doesn’t happen to others.
Thank you for your time, and I sincerely hope to see Marco’s Pizza live up to the standards I once admired.
Sincerely,
Lila & Muna and all the family member I have passed this pizza place to.
Still recommend Dine in/ take out versus delivery. But overall I am happy with the service and food.