Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 2620 FL-50, Clermont, FL 34711
Phone: (407) 614-0114
Website: https://www.marcos.com/our-locations/restaurants/FL/Clermont/marcos-pizza-east-highway-50-clermont-1
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
Marco’s Pizza Online Ordering
Marco’s Pizza Us Highway 27 Clermont, Florida, 34711
Marco’s Pizza East Highway 50 Clermont, Florida, 34711
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Reviews
Attached is the cold pizza he had to pick up. And the garlic bread that is just dry bread with no sauce on it? Like what?? lol. And our missing garlic sauce cups. Good lord no way this place will last under this management.
. The staff was always friendly, orders were accurate, and the pizzas were made with care.
Since the old GM’s departure, however, the quality of this location has dropped off a cliff. It’s truly concerning.
Specific Issues:
Wait Times: What used to be a reliable 10-minute pickup is now an unpredictable 45-60 minute wait, even with an order placed ahead of time. I’ve had to wait well past the quoted ready time on multiple occasions.
Order Accuracy: My last three orders have had significant errors: missing toppings, a wrong crust type, and on one occasion, the pizza was barely warm. It seems like the attention to detail is completely gone.
Customer Service: The new team seems overwhelmed, and the level of courtesy and professionalism has noticeably declined. There’s a palpable sense of chaos and low morale, which unfortunately translates into a poor customer experience. When I tried to politely inquire about a delayed order, the staff member was dismissive and didn’t offer an apology or an explanation.
This used to be a well-oiled machine, and now it feels completely unmanaged. I believe the departure of the former GM has severely impacted the internal operations and staff training. I sincerely hope that corporate or the new management will step in to address these issues immediately, as I will sadly have to take my business elsewhere until the service returns to its former standard. This is not the Marco’s Pizza I know and love
EDIT: contacted them and they never responded.
Great food, use your coupons, and enjoy a piping hot pizza, pizza bowls or anything you get!
That felt completely uncalled for. What exactly are parents supposed to do—tape a toddler’s mouth shut? They weren’t there for hours, just a quick meal, yet my wife felt so uncomfortable after that comment that she left.
If you have young kids, I wouldn’t recommend eating here. They clearly don’t want to accommodate families and showed no empathy for a very normal situation. I’ve been a customer for a long time, but after this experience, I won’t be coming back.
When we asked to speak with management about it, we were told the GM had just been fired, the previous store manager was fired two weeks ago, and even the current store manager would “probably be fired soon.” That came straight from an employee. It’s clear the management of this location is unstable and it shows in the way customers are treated.
Edit: I reached out to corporate and they did respond within a few days.