Sanaa Williams
I ordered the chicken fresco pizza from this location and my dough was straight RAW!!!! When I called this location the claimed that my name wasn’t in the system for the order and it might be the store in McDonough. The man told me I would have to go through DoorDash to get my refund anyways. When I looked at door dash it was definitely this location!!!!! When I called back 3 minutes later a female picked up and had a attitude from the straight go and I could hear him in the background . She claimed that my order was not in the system as well and caught an attitude. Overall this location is sorry and has bad customer service!!!! (Not to mention my order was wrong anyways)
… moreKimberly Seymour
Food was hot and ready when I arrived wasn’t too sure how to alert the clerk that I was on the curb to pickup the pizza when I arrived. As the link, was there then I couldn’t find it. My first time trying. Wasn’t a long line so I went in and grabbed my order. Was a nice atmosphere, location was busy but everyone was nice. I will order again as the 2 topping special was great for me and my guests. Everyone enjoyed the pizza.
… moreRamona Johnson
My time here was average, nothing to write home about. Because they weren’t too busy, I was able to place an order quickly. The wait was estimated to be about 15 minutes, and it was. The pizza was just okay; I’ve had better.
… moremalochica
Marcos pizza will always be the best pizza ever but the biggest thing for me was the customer service the person who took my order was beyond nice to me and then when I went and got the pizza the gentlemen there was also very nice
… morenicole gibson
Dear Marco’s Customer Support,
I am writing to formally raise a concern about the service I received from the Marco’s Pizza location at 5000 Bill Gardner Parkway, Locust Grove, GA on 9/22/25 @ 8:45pm.
I placed an online order for a pizza and specifically selected white sauce. When my order arrived, it was incorrect, the pizza had red sauce on it. I immediately called the store and explained the issue. Unfortunately, the representative who answered the phone was rude and dismissive. She told me “nothing could be done” and insisted I had placed the order wrong. She further stated that because I “didn’t select ‘no’ on base sauce,” both sauces were added.
This explanation is unreasonable. The website workflow clearly instructs customers to choose one option for sauce, not both. Why would a customer select both if the interface presents it as a single-choice option? If your ordering system requires additional steps, this should be clearly indicated at checkout to avoid customer confusion.
What made this worse was the lack of professionalism:
• The representative refused to assist me.
• She was disrespectful and dismissive.
• She hung up the phone and refused to provide her name.
This is unacceptable. I understand that I am only one of many customers you serve each day, but this treatment left me extremely dissatisfied. Poor customer service and a lack of accountability do not reflect the quality I expect from Marco’s Pizza.
I expect:
1. A phone call to rectify this matter.
2. A clear explanation of why your online ordering system would require multiple selections when it is presented as a single-choice option.
3. Appropriate corrective action with the employee involved.
I have also taken a screenshot of my order screen to show what I was able to see on the website. Please let me know where I can forward this image for review.
I look forward to your response and a resolution to this issue.
I have already completed the contact form and sent an email to corporate so please do not reply to this post with the generic please fill out the contact form, as it has already been completed and my contact information is listed.
v/r
David Sanders
… moreRhonda Butler
This is not the 1st time. Email and login shows pizza is delivered. We wait 10 min since it’s happened before to call the store only to be told the system does this and the food is still out for delivery and it will be another 10-15 min do they have a quota that they have to meet or something??
… moremegan holland
Joe and Zack are the best! Customer service is out of this world and the quality of the food they put out is great! They’ll take care of your pizza needs!
… moreNately Kate
Usually this place is decent but sometimes it misses the mark. I ordered a regular pepperoni pizza with the signature delicious garlic butter crust. What they gave me was nothing like it. The taste was really off (flavor wise and look wise) and the crust was visibly not correct. I tasted the crust to see if maybe it was just over cooked or something but it was bland. I could tell they must have made the wrong pizza and given me one of those specialty pizzas but they denied it. I can’t stand the taste of my pizza and wasted money on it. Had to give it away. Guess I have to find something else to buy to eat. Very frustrating and a waste of my reward points. We work hard for our money and eating out (and driving over 30 minutes to the location since it doesn’t deliver this far) so it sucks to be let down this way. The wings were good at least.. not sure if I’ll be back anytime soon.
… moreAngel Beal
Joe was very helpful and professional. He was in working by himself but was handling orders flawlessly and had an amazing spirit!
… moreTimothy J Clark
Love this place. Look at these delicious pizzas and one pizza bowl, then go and order one for yourself so you can see if they taste as good as they look.
… more