DS Martinez
Ordered delivery this evening and its been over an hour and I have not received my delivery. I call them and the guy just says it’s on the way and they got a little behind. So 1 and a half hour laters i will eventually receive my order. I left a 10 dollar tip on top of the 5 dollar delivery charge which brought my bill to 62.00 its alot to pay but you pay for the expedited convenience of the delivery. The young man i spoke with paid no attention to the concern I had and made no attempt to make it right .
… moreDebbie Hoar
Let me just say… after my absolute NIGHTMARE experience at Little Caesars, I didn’t think pizza could ever feel safe again. But MARCO’S PIZZA? Wow. The customer service was excellent—polite, attentive, and actually smiling, unlike those lazy, gross “employees” at Little Caesars who couldn’t care less. It was like walking into a place that ACTUALLY knows how to treat people.
And the food… oh my goodness. Perfectly cooked, hot, and fresh—every single bite was heaven. None of that dropped-on-the-floor, handled-with-gross-hands nonsense I saw at Little Caesars. The employees at Marco’s were nicely groomed, professional, and obviously proud of their work. I swear, watching them made me want to apologize to them for having ever set foot in Little Caesars.
Honestly, they ALL deserve a raise. They worked efficiently, were friendly, and made the experience enjoyable instead of traumatizing. Marco’s is the gold standard of pizza. Little Caesars could take notes… actually, they should just shut down and send everyone to Marco’s. I will NEVER go back to Little Caesars after this. Marco’s is the only pizza I trust now.
… moreWendy Agan
I wish I could rate this place as a 0. I went inside to preorder 12 pizzas for the next day. The manager “Ms. Harmon” was very rude and bothered that she was called to the register 3 times by the employee who had questions. The employee was trying to help me, but told me he was new. I was trying to get the best deal for 12 pizzas. When the manager came to the register the 3rd time by the request of the employee (not me) She told me “I have come to the register 3 times, what is it that you need” as she rolled her eyes. I looked at her and could not believe she was talking to me that way. I told her I was trying to get the best deal for my order. She said she could only come off $3.00. Wow! I went elsewhere and got 12 pizzas half the price Marcos was going to charge me. This is not the first time I have had an issue at this location, but it is the first time I have left a review. Beware if you go to the Conner’s road location, they do not know how to give customer service in a professional manner.
… moreDeidre Bowen
I’ve always loved Marco’s pizza, until tonight. I placed an order for two pizzas for delivery tonight. They arrived 45 minutes late, were barely lukewarm upon arrival and one pizza was incorrectly prepared. Neither the store nor the driver could answer the simple question as to when my pizza was ready. The store makes it sound like my driver has been carrying it around for 45 minutes while the driver apparently drives at lightspeed because according to him he picked it up 3 minutes before arriving at my house. For this I tipped 33%. Never again.
… moreGerald “Huey” Hughes
We stopped here while traveling through. Excellent service and awesome pizza. Another thing that impressed us was when he was ringing up our order and we swiped our card, he skipped the “suggested tip” step. He may be the owner of the place, not sure. It’s just good to deal with reasonable folks. Seemed very nice too. The girl that gave us the order was great too. I wish it was near me, I’d definitely go back.
… moreBryan
This place is a complete clown show. We have had issues with this location before, but tonight crossed into full blown incompetence.
They delivered the wrong pizzas, the wrong sizes, and smaller pizzas than what we actually ordered. That alone is unacceptable. When we called to have it fixed, we were told the replacement would be rushed. That was a lie.
An entire hour passed. No delivery. No update. Nothing.
When we called back again, they then told us it would be another hour before they could even get the replacement out. At that point it was obvious they either never made the replacement at all or simply did not care enough to do their jobs.
We finally demanded a full refund, which they issued, but that does not undo the fact that this location is clearly run by people who are incapable of the jobs they hold. This is not a one time mistake. This is a pattern of negligence, laziness, and total lack of basic operational competence.
If you cannot get a pizza order right, cannot fix your own screw ups, and cannot communicate honestly with customers, you have no business being open. Do yourself a favor and order from literally anywhere else. We are done with this place forever.
… moreAlaina Miller
We order 1 large pizza, garlic breadsticks and a soda. The pizza came without the garlic sauce on the crust which is fine but the breadsticks was literally cardboard. I tried to reach customer support but there was no option to move forward in the website after choosing a specific location.
… moreLa Bible
David the store manage has been exceedingly helpful through the process of our order. We need more people like him in the store. Exceptional customer service. And a great attitude when dealing with difficult. He was very patient with my mother
… moreChris Summerour
I went to this location and my pizza was 61 dollars. I tried to pay with a 50 and a 20. They said they dont take 50s and I canceled my order. Its unbelievable a large food chain does not take anything over a 20 when the order was a large order. Thanks Marco’s in villa Rica for nothing.
… moreambria lynn
Daylin i think his name is, tall white man made my pizza the other day and it was the best pizza i’ve ever had. Daylin needs a raise if not had one already!
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