Blair Mohr
We ordered an ice cream cake on the 17th for pick up at 1 pm on the 20th, so plenty of time. Got there at 12:45 and they hadn’t made it yet. The cake was melting before we even got out of the parking lot. Will be ordering all ice cream cakes from Baskin Robbins from now on.
… morelilly rose benz
I Love the ice cream flavors.
The service so so (shoddy).
Poor Hygiene:work plan not clean or not always.
Hair in the air.They hold the cone with a paper while stuffing with ice cream and then they serve you with the same paper (the process is, either they wear cloves in the hand holding the cone and when serving the client picks a napkin Or they use that special hygiene paper then they take it away to serve you your cone with a napkin that you pick up) this process exist since before corona.
I have been going to this store for a few years and I have never seen the service improve nor the hygiene.
… moreR S
Marble Slab always has the best ice cream. It’s the blue cotton candy shake for me! But if I’m ever in a location that has these flavors, I also love to get red velvet mixed with cheesecake and cinnamon with chocolate chips and marshmallow mix-ins. I used to work at a Marble Slab and had so much fun experimenting with flavors and mix-ins.
… moreMaddy C
The group working tonight 5/3/24 at 6:50pm are unfriendly do not say hi or talk when you order; gave tiniest scoops and SLOW! the ice cream was melted by the time we got it because the girl was too busy stopping and talking to the guy working therein between putting ice cream in our cone. I get it I’d be high if I had that job too but if you can’t handle it don’t smoke it.
… moreCaroline Gonzales
I came to get some ice cream on a Thursday night after my massage at 8:30. They’re posted hours say they are open till 9:00 the doors were locked and said they were no longer serving because they were draining the ice cream machine. You should serve customers during your posted hours! Horrible and disappointing.
… moreRosa Rodriguez
The ice cream is good! I got a fudge brownie delight sundae and it was nothing like the picture! False advertisement for sure!!!
… moreJeff Cryer
Ice cream and cookies were great. The manager on duty was a completely different story. Im sorry ,but yelling at all 3 of your employees, infront of customers, yea I had a issue with that. Your lucky my w8fe and kids begged me not to say something to you. Yes, you, lady in the pink shirt on fathers day at about 6:25pm. Your actions were dumb. You could have and should have waited untill customers were gone. Especially with there being little kids I’m the store. What makes it worse is that you got on to your employees over empty bottles under the cabinet. Isn’t it your job to make sure things are I order… how about the fact that half the ice cream were empty and hardly any cookies. Real smart taking your frustrations out on employees when customers are there…. won’t be beck
… moreAnthony Reyes
This is the first time I’ve been to this location and I was very unhappy with the experience at this marble slab. The people there were very unwelcoming and rude. No one even looked at me until I sort of raised my voice. The store itself was very dirty, I wanted to dine-in but there was trash everywhere and the tables had ice cream stains on them. None of the people behind the counter cared about their service. The ice cream felt old and too crispy/tasteless to me. I would avoid this location at all costs, maybe try the Kingwood location because I mostly visit there and am usually happy with their service.
… moreCody Riggs
WARNING: If you want the COMPLETE Marble Slab experience where they actually use the slab of marble to mix in toppings, show up well before 8PM when they stop doing the mix-ins.
We arrived at 8:10 and were told that mixins were no longer available even though the hours of operation stated they were open until 9PM.
The ice cream itself was decent but not worth what we were charged for just a couple scoops with nothing added to them.
… moreSteven Medina
We asked for an ice cream cake and provided pictures with how we wanted it made. I have attached what they gave us. Plus, they had an attitude with us when we mentioned it wasn’t right! I hardly ever give a bad review but, this needs to be fixed.
… more