Raven Carter
Speaker was broken so I had to order at the window, just to get to the window and the girl at the window had earbuds in so she couldn’t hear me well. Well, of course two of my three items were not correct due to the earbud being in the ear she needs to hear with at the window. I ordered a snickers milk shake, a quart of strawberry ice cream and a pint of coffee ice cream. I got my milkshake first and correct then was handed a pint of strawberry ice cream and was waved good bye without any of my coffee ice cream. I asked her if I could please have my pint of coffee ice cream and she brought back a coffee milkshake so I paid and left. Will not be coming back.
… moreMedia Parpana
Was super crowed and it was a cold night. We decided not to go in and use the drive thru. They were out of spinkle cones so we made some modifications with our order. The ice cream was good however my Amaretto ice cream did not taste like Amaretto. It tasted like normal vanilla. Was a pleasant experience.
… moreCrystal
Just came through the drive thru. Some dude with a brown ponytail and no personality much less customer service was rude as hell. I asked for a small cup of red velvet he cuts me off rolls his eyes and said that’s seasonal. Oh okay. First time I ever heard that. You have to order at the window because the voice box is broken. Yea he acted like doing his job was an issue to say the very least. Also asked for the ice cream flavors mixed. They were not
… moreJames Le Voy
The wife and I enjoyed some new ice cream flavors also got to watch them mix in our selected add-ons unique experience worth the cash recommend it
… moreJ B
Oh my gogoodness, NO NO NO. It was dirty. Almost out of everything. Workers were yelling that they can’t make the ice cream (at eachother). What ice cream was there, was a between melted ice cream and pudding texture. We tried to get a banana split, with no nuts, not whip cream, and no strawberry or vanilla ice cream, because they were out. The strawberry sauce, tasted like cough syrup. They REFUSED to give a lid or spoon. So it’s slop! NEVER AGAIN! My husband went on Mothers day. They didn’t have what I wanted then. So,they surprised me with something else. It was NOT good. Unfortunately. I am very very disappointed.
… moreCharles Cagle
Showed up at 7pm on a Sunday and was told they stopped making shakes for the night. If it wasn’t for my kids wanting ice-cream would’ve turned around and left! Why have a full menu but not provide it if you offer it. Is this normal for places to do this? Or is this laziness of the employees not wanting to clean the machine? Either change the menu or correct your employees directions.
… moreGeneva Lubecke
Ice cream was good, but staff was very monotoned and did not have a very good attitude. We felt like they hated everyone that came in.
… moreJustice Entwistle
Dirty dirty dirty. Nobody used gloves???? I did not eat I wish my grandmother didn’t either but she made it able to take these photos.
… moreLauren Curtis
I normally love this place because they’ve been so accommodating of my celiac disease. They’ll usually offer to open a new container of ice cream and use a clean spoon so I can have my single scoop without fear of cross-contamination. Today, the cashier seemed too inconvenienced to do either of those things. I just opted to not get ice cream since I can’t afford to get sick again. It was kind of embarrassing because I was on a date. Next time I’ll probably go somewhere else. Don’t want to have a Russian roulet of lazy employees and not be able to count on getting my treat if I make a special trip. This was on 07/20 at the prarieville location at 4 pm. Would love it if somebody explains to the cashier how to handle allergy protocol.
… moresweet Pea
Today’s date is May 2nd 2025. My family and I went get ice cream about 8:30 pm.
The whole crew was nice except one girl. Long brown hair and had a pink shirt on. Her attitude was disgusting. When I was asking about scoops she rudely said that’s not the right size for the scoops. Then was forcefully and aggressively scooping my ice cream. I asked her 3 times if they had caramel and she didn’t answer me. It took one super nice guy that night to say yes ma’am. Infact he stood out as the best customer service.
Then when she gave me my ice cream I had caramel dripping all over. I told her it’s ok I’ll clean it and she the again forcefully slammed my ice cream down. After my family and I gathered our ice cream. I told her I hope she has a great night cause obviously what ever she was mad about she was taking it out on customers. She needs to be talked to about her attitude. Other than that the ice cream is always on point.
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