Ruby Prowell
Subject: Concern About Burnt Food and Poor Service – Recent Visit to Lumberjack’s Susanville
Dear Lumberjack’s Restaurant Management,
I’m writing to express my disappointment with a recent dining experience at your Susanville location on August 8, 2025.
During our visit, the food was an omelette that had noticeably burnt and overcooked ham and sausage which made it difficult to enjoy our breakfast meal. Our waitress kept ignoring us, so we just scraped the burnt meat out of our omelette. Jennifer the waitress responded when we told her about the burnt food, especially the sausage and the ham. She told us that other cooks called out sick except for one cook who came in at 7 o’clock, so I said to Jennifer that they need to be more careful with how they’re making and presenting their food. I wouldn’t even serve this to my dog. Her response was well oh well I don’t know what to say I’d be firing the cook for putting out this kind of food to the customers. Additionally, the service seemed inattentive and unresponsive to our concerns. This, combined with the food quality, left a very poor impression. We expected better quality, especially given Lumberjack’s reputation for hearty, well-prepared comfort food.
I wanted to bring this to your attention in the hope that it can be addressed to improve the experience for future guests. I believe every business has off days, and I’d appreciate it if you could look into this issue.
Thank you for your time.
Sincerely,
Ruby P
… moreMike Bovard
We were able to enjoy this restaurant location because our breakfast was included with our stay at the neighboring Best Western. We were waited on by regular staff and were given a cut down version of the menu for our complimentary meal. There was still a satisfying selection. The quality of the food was fantastic and the wait staff super polite.
They have a full blown menu for paying customers that offers way more than breakfast. The offer Coca-Cola products as well as coffee and tea. The pricing is reasonable for the area and the portion msg are large. I will definitely stop here again if in the area and recommend it for anyone passing through.
… moreElizabeth Baker
Amazing and good food also great service!
Meal type: …
… moreE
We had a really nice experience here and we are looking forward to next time. The food was decent and the server Taylor was friendly and attentive. The restaurant was clean and the decor was cute. It was much more calm than the one in Redding. They have some really cool murals of the mountains in the restroom, it made my poo quite pleasant. Highly recommend. It was $40 for 2 meals and an appetizer. So much better than fast food. Those pickle chips are worth it btw
… moreChase Miller
This place is amazing, some really good food. Staff were fantastic! I had their redwood burger. Oh my goodness, my extra large hands have never felt so small. it tasted amazing as well. Definitely a must, if for nothing else other than to send photos to your friends.
… moreHannah Pratt
Were in town July 2025 for an event and stopped in for lunch. Great food, polite staff, and clean.
… moreJason Taylor
Absolutely terrible service. Ordered 3 meals. One came with a soup, the other with a salad. Asked the server after about 30 minutes if we were going to get the soup and salad before the meal. She stated we would. They showed up about 5 minutes later. As we started eating the soup and salad she brought our food out maybe 2 minutes later. My son’s meal was the kids ribs and fries. The ribs looked like they had a flame thrower taken to them. They were burnt black and hard as could be. Me and the wife ordered meals with baked potatoes as a side. The server came out and asked her if she could substitute for mashed potatoes because they were out of baked potatoes. Keep in mind the menu stated that baked potatoes were only available from 4pm on. We ordered at 5:30pm. The wife agreed to substitute for mashed potatoes. My food came out with a baked potato that was hard as a rock. They didn’t include any butter for it. Her plate came out with thee smallest portion of mashed potatoes I’ve ever seen. It was one small ice cream scoop. The server charged us for the loaded potato on the meal that we had to substitute for mashed potatoes. The prime rib was extremely thin and over cooked. It looked like crispy black bacon. Not sure how they stay in business with food and service like this. I do not recommend this place at all!!
… moreRuth Hugeback
Big menu, good prices, nice people. The chowder and sandwich were great, the coleslaw was the only disappointment.
… moreEva Wright
Great fresh cooked food and great service! Atmosphere was nice and quiet.
… morerebecca ebright
This place is a 10 out of 10!!!!!we were just passing by and decided to order take out. I ordered the lumber jack breakfast burrito and it was massive!!!! And hot and fresh the hostess was very nice as well and made sure all of my condiments and extras were in my bag. I would definitely give this place a try if ur passing by
… more