Address and Contact Information
Address: 111 Pelham Rd, New Rochelle, NY 10805
Phone: (914) 654-1049
Website: http://loupinos.com/
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Italian Deli | Loupino’s Deli | New Rochelle
Since 1997 Loupino’s has been serving New Rochelle, New York for over 20 years. We serve salads, sandwiches, wraps, pastas, paninis, and more!
Loupino’s: Home
Online ordering menu for Loupino’s. Loupino’s has been serving New Rochelle, New York for over 19 years! We serve salads, sandwiches, wraps, pastas, …
New Rochelle, NY 10805 (Menu & Order Online) – Loupino’s
Online ordering menu for Loupino’s. Loupino’s has been serving New Rochelle, New York for over 19 years! We serve salads, sandwiches, wraps, pastas, …
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Reviews
Anna Rondon
I stopped by Lupino’s today for a simple ham and cheese sandwich and an iced coffee and was shocked to be charged $14.77 — nearly $15 for a small lunch. When I commented, “Wow, that’s close to $15 for a sandwich,” the man behind the counter — who I believe is the owner — responded, “Well, next time, make your own sandwich at home.”
That level of condescension and unprofessionalism was disappointing and completely unnecessary. I calmly asked for a refund, and he refused. It’s ironic that he can be rude to a paying customer but can’t take accountability for it.
Beyond this interaction, the food itself is overpriced and bland. This isn’t the first time I’ve noticed their prices being unreasonable for what they offer. I only went in today because I hadn’t packed lunch and wanted to take a short walk, but this experience reminded me why I usually shop across the street — where the staff are friendlier, the atmosphere is more welcoming, and there’s more diversity among employees and customers.
Another concern: Lupino’s does not accept EBT, and it’s noticeable that not many people of color shop there. Combined with the high prices, this gives the impression that the business is catering to a selective clientele. I also saw other reviews mentioning that women were asked to leave over their clothing choices during the summer, which adds to the unwelcoming vibe.
My frustration isn’t just about being disrespected — it’s also about what this represents. Many people in our community are struggling, and charging $15 for a sandwich and coffee shows a real lack of empathy and awareness. Not everyone can afford that, and treating customers poorly on top of that is unacceptable.
So no — I won’t be returning to Lupino’s, and I’ll be letting others know about my experience. Businesses rely on community support to stay open, but they also have a responsibility to treat customers with respect and fairness. Lupino’s has lost my business for good.
… moreThat level of condescension and unprofessionalism was disappointing and completely unnecessary. I calmly asked for a refund, and he refused. It’s ironic that he can be rude to a paying customer but can’t take accountability for it.
Beyond this interaction, the food itself is overpriced and bland. This isn’t the first time I’ve noticed their prices being unreasonable for what they offer. I only went in today because I hadn’t packed lunch and wanted to take a short walk, but this experience reminded me why I usually shop across the street — where the staff are friendlier, the atmosphere is more welcoming, and there’s more diversity among employees and customers.
Another concern: Lupino’s does not accept EBT, and it’s noticeable that not many people of color shop there. Combined with the high prices, this gives the impression that the business is catering to a selective clientele. I also saw other reviews mentioning that women were asked to leave over their clothing choices during the summer, which adds to the unwelcoming vibe.
My frustration isn’t just about being disrespected — it’s also about what this represents. Many people in our community are struggling, and charging $15 for a sandwich and coffee shows a real lack of empathy and awareness. Not everyone can afford that, and treating customers poorly on top of that is unacceptable.
So no — I won’t be returning to Lupino’s, and I’ll be letting others know about my experience. Businesses rely on community support to stay open, but they also have a responsibility to treat customers with respect and fairness. Lupino’s has lost my business for good.
Kevin Ramirez
Placed an order for a 3 foot sandwich for the Super Bowl. The total came out to 85 and even placing catering orders. They still wanted to charge extra for using a credit card, which is ridiculous. Then when opening up the food we’ve seen that they barely put any cold cut meat on it compared to when you order a wedge so it was very disappointing. I have gone to this place for years but honestly with the prices being increased and the food amount being decreased it sadly will be my last Super Bowl ordering from them.
… moreArwa Almawazreh
I did this review because I just saw the previous review.
I live cross the street and been going there for ten years it’s by far the cleanest deli in New Rochelle, I go there for breakfast and dinner the food always fresh and tasty.
Keep up the good work the neighbourhood knows how lucky to have a deli like yours .
… moreI live cross the street and been going there for ten years it’s by far the cleanest deli in New Rochelle, I go there for breakfast and dinner the food always fresh and tasty.
Keep up the good work the neighbourhood knows how lucky to have a deli like yours .
T /
I want to share an unfortunate and disappointing experience my sister and I had at this deli recently. We stopped by to grab two sandwiches before heading to the beach. My sister entered wearing a bikini top, not realizing that the establishment has a dress code policy. A staff member politely informed her that shirts are required, and my sister immediately understood and left the store to put on a cover-up — no issue there, as we fully respect store policies.
However, what followed was entirely unnecessary and unprofessional. As she was leaving, a group of customers — primarily older individuals — along with some of the staff, began laughing in a way that felt pointed and mocking. I remained inside to place our order, and unfortunately, the commentary continued. I overheard one customer say something to a staff member, to which the worker responded, “Well, so sad, she’s dumb and pretty.” I found that incredibly inappropriate and demeaning, especially since my sister had complied without protest and had already exited the establishment.
This wasn’t about a dress code. It became about how the situation was handled afterward — through mockery, gossip, and disrespect. It felt humiliating and completely unnecessary. Businesses are responsible not just for enforcing policy, but for creating an environment where all customers are treated with dignity and basic respect.
I’m leaving this review not out of spite, but in hopes that management takes this as constructive feedback and addresses the culture of how staff and customers are permitted to behave in their store. A policy can be enforced with kindness. Dignity should never be optional.
… moreHowever, what followed was entirely unnecessary and unprofessional. As she was leaving, a group of customers — primarily older individuals — along with some of the staff, began laughing in a way that felt pointed and mocking. I remained inside to place our order, and unfortunately, the commentary continued. I overheard one customer say something to a staff member, to which the worker responded, “Well, so sad, she’s dumb and pretty.” I found that incredibly inappropriate and demeaning, especially since my sister had complied without protest and had already exited the establishment.
This wasn’t about a dress code. It became about how the situation was handled afterward — through mockery, gossip, and disrespect. It felt humiliating and completely unnecessary. Businesses are responsible not just for enforcing policy, but for creating an environment where all customers are treated with dignity and basic respect.
I’m leaving this review not out of spite, but in hopes that management takes this as constructive feedback and addresses the culture of how staff and customers are permitted to behave in their store. A policy can be enforced with kindness. Dignity should never be optional.
Nick Caruso
Disgusting place! I usually don’t leave reviews but the food is rotten and saw two mice running across the enclosed cold meats section. Women admits it saying there’s a problem in the whole building with mice nothing she can do ! Stay away
… moreP
I don’t typically write reviews, and I would prefer to give zero stars but today’s experience was so degrading I feel obligated to speak up.
I came into this deli on my way to the beach, wearing a bikini top – completely normal given the location near the harbor. Upon entering, the cashier immediately told me I had to “cover up,” and then laughed in my face. I was taken aback and embarrassed, but still responded politely and even apologized, thinking maybe I had missed a posted policy. My sister later confirmed there was a sign on the door, which I hadn’t seen — fine. But instead of communicating the policy respectfully, the staff chose to handle it with mockery and unnecessary judgment.
As if that wasn’t enough, I wasn’t allowed to wait inside while my sister, the staff remained inside talking and laughing. Then, according to my sister, they referred to me as “dumb and pretty.” That level of disrespect is beyond unprofessional — it’s outright disgusting. To think I would stay quiet on this matter is beyond me.
You can enforce a policy without humiliating someone. There’s a way to speak to people with human decency. What happened today was classless, inappropriate, and rooted in judgment — not customer service. I will never return, and I hope others think twice before supporting a business that treats its customers this way.
… moreI came into this deli on my way to the beach, wearing a bikini top – completely normal given the location near the harbor. Upon entering, the cashier immediately told me I had to “cover up,” and then laughed in my face. I was taken aback and embarrassed, but still responded politely and even apologized, thinking maybe I had missed a posted policy. My sister later confirmed there was a sign on the door, which I hadn’t seen — fine. But instead of communicating the policy respectfully, the staff chose to handle it with mockery and unnecessary judgment.
As if that wasn’t enough, I wasn’t allowed to wait inside while my sister, the staff remained inside talking and laughing. Then, according to my sister, they referred to me as “dumb and pretty.” That level of disrespect is beyond unprofessional — it’s outright disgusting. To think I would stay quiet on this matter is beyond me.
You can enforce a policy without humiliating someone. There’s a way to speak to people with human decency. What happened today was classless, inappropriate, and rooted in judgment — not customer service. I will never return, and I hope others think twice before supporting a business that treats its customers this way.
Maria Barajas
Very nice place to get sandwiches, bacon eggs, cheese, coffee you can also call and just pick up, or they do delivery for our busy lifestyle. Overall, Great Place has been getting food from rhem for twenty plus years!! Recommend this place %100.
… moreCecilia Brown
I am new to New Rochelle, Ive lived in Rockland county which I love & Grew up in Harlem. But, the warm welcome feeling in this deli is minimum. Just moving my family, I had nothing in my apartment at first. I visited this deli a few times spent between $35-$50 each time. The woman who is there all the time is very dry and unpleasant. She manages to crack a smile and appease you if you extend your self and make conversation. The 2nd to last visit she sucked her teeth cause I added something after she completed her receipt in my mind I said hmmm ok Ill ignore it. Everyone has a day. My last visit there I had my daughter with me. As we were paying another $50 I asked for Extra napkins for the order. I had my Autistic Child in the car which tends to make things more messy then the norm especially when ketchup is involved. She said “ I cant give you extra but, i can give u napkins “. I said “huh”. I need more napkins then the few you dropped in the bag. She pretended to not hear me and started talking loudly to someone else. I stood there and said “I need two more napkins”! She reluctantly dropped them in the bag. I find this to be poor customer service to say the least. My daughter felt Racism in the air and said “ I told you mom “. Well, Unsure if That is 100% true. But we were the only african American customers and everyone else she greeted like she appreciated their money & was ready to help them. If she was trying to make it obvious that we were unwanted she succeeded. I wont be returning to that deli. One thing I noticed is there is plenty of food in the area. We dont have to go there.
… moreAntonio Utria
I just had a Italian combo from there and let me tell you guys that there’s nothing more you can ask for they definitely know what they’re doing.Such a flavorful sandwich….I will sure be back for another …
… moreJordan Bassett
I literally will not buy sandwiches anywhere else . They have the best chicken cutlets, they are so fresh and the bread is too. Chicken parm is delicious, good sauce. Nothin but postive things to say.
… more