Amber
Ordered the deep dish Chicago classic online from their website for pickup. Took longer than estimated to be ready, which is fine, but then we receive the pizza pictured in this review. Part of the pizza was only cheese and bread/crust and the parts with sauce and meat were placed sloppily and didn’t taste right.
I’ve ordered the same from other locations and have not been served this quality. Will not be returning. Guess it’s time to try Giordano’s.
… moreMamies Toffee
⭐⭐⭐⭐⭐
Phenomenal meal at Lou Malnati’s! The Deep Dish Chicago Classic™ was perfect as always, but the Thin Crust Cheese was the real surprise—so flavorful it doesn’t even need toppings.
Highly recommend starting with the House Salad (Red Wine Vinaigrette) and the Bruschetta—the fresh basil and Parmesan shavings make a huge difference. Whatever you do, save room for the Chocolate Chip Carol’s Cookies. They are smaller than a Chick-fil-A cookie but way more intense, loaded with huge chocolate chunks and incredible flavor. 10/10 would order again!
… moreDan Stadt
I have to give a shout out especially to the young staff working on the evening of February 14, 2026. They were slammed with orders, but every one of them was working extremely hard while displaying patience, politeness, and professionalism. My order was correct, food was well prepared, and I received my order just 5 minutes past the promised time, which is amazing considering how overwhelmed they were. To those kids, I want you to know you did a fantastic job and you should be proud of yourselves.
… morePatty CANAVAN
Average at best but only shopped for frozen pizza from case. Limited variety in store and about $3 more per pizza (and when I am buying six pizzas, that adds up) than online. Don’t shop in store if you know what you want, just order online. We live out of state and usually pick up 4-6 pizzas per visit but will stick with online order or get pizza from competitor who also ships next time. When I asked the cashier about options, she seemed disinterested in applying any customer service skills.
… moreKate Powers
Ordered online on a Friday. They were super busy but the time they gave us for the order to be ready was spot on. We didn’t have to wait at all. We got a deep dish with sausage and garlic. Was tasty but too much garlic in my opinion. Just know if you order garlic they pack alot on. Regardless the pizza was delicious.
… moreStacie Chase
I wanted to leave a review because I had absolutely the best customer service experience at the Oswego location. The manager was wonderful and at the same time teaching a new employee and serving the customers. Smoothly and with a smile. Great customer Service experience all around.
… moreRebeca Gonzalez
Lou’s Pizza is always good and I have never had a bad experience. Today, the Door Dash deliverer did not deliver to me and just handed my order to someone who said they were me when asked. Maria at the restaurant made it right. I always like to praise good customer service and Matia is a great asset to Lou’s. Thank You!
… moreJen T
I’ve always loved Lou’s pizza, best in Illinois!! Today my husband and I stopped in to get some frozen pizza’s for dinner. Addison helped us out. She was a breathe of fresh air. She smiled, laughed and enjoyed being at her job. I have not seen this around lately and wanted to let Lou’s know they did a great job on hiring Addison. Thank you and keep being kind.
… moreRobin Long
I order often from this location. It is NOT A DINE IN restaurant. I do carryout. They also do curbside & delivery. If I have a question, I call & a helpful staff member answers my question.
We like the Caesar dressing. We have ordered apps, thin crust & deep dish pizza. Whatever we order is correctly prepared, pizzas are hot. It’s always a great experience! Highly recommend!
… moreJavier Caponigri
Lou’s is going down the toilet. Services is just getting worse everytime I order. Last time I ordered online for delivery. I thought Lou’s delivers. After I put order in I get a DoorDash text. It took and hour and a half to get my pizza from DoorDash which if I would have know it was DoorDash I would have picked it up. Cheese slide all to one side. I called the store and asked to speak with a manager. Waited on hold for 10minutes. Nobody answered so I hung up
… more