Address and Contact Information
Address: 1306 W Patrick St Ste 12, Frederick, MD 21703
Phone: (301) 624-1711
Website: http://www.lostriosrestaurants.com/
Order and Reservations
Order: Order online
Related Web Results
Los Trios Restaurant: Home
Los Trios Restaurant Delivery Menu | 1306 W Patrick St #12 Frederick
Los trios restaurant | Frederick MD – Facebook
Reviews
I ordered food from Los Trios and found a Cockroach inside my food. As shown in the photos, the food was inside a sealed zip-lock bag, which was then placed inside another sealed bag. The object is clearly visible inside the sealed packaging, meaning this did not happen after delivery.
When I contacted the restaurant, instead of showing concern, the staff was rude and dismissive and tried to blame us, suggesting the object came from somewhere else. That explanation makes no sense given the food was sealed when received, which is clearly documented in the photos.
They refused to resend the order or take responsibility, and there was no apology or concern for food safety. Mistakes can happen, but how a restaurant responds matters. This was handled poorly and unprofessionally.
Based on this experience alone, I would not recommend Los Trios.
Chicken and steak fajitas came out sizzling, smelled fantastic! Really really good!!
Horchata was sweet, cinnamony, and refreshing! Perfect end to perfect meal!! They make it in house.
Also very clean. Friendly service. We came close to closing and they even wiped the walls.
Definitely come here and eat. You will not regret it!
When we contacted the restaurant, the response was inconsistent and unprofessional. At first, they offered to replace the entire meal, but later called back and retracted that offer, saying they would only replace the specific item that contained the insect. Given the nature of the issue, accepting a partial replacement was not reasonable or appropriate.
What made this worse was the lack of empathy or concern for food safety. Instead of prioritizing customer health and trust, the situation was handled defensively and poorly.
Based on how this was managed, I would not recommend ordering from Los Trios.
Decided to stop here, I got the special #1 and it was tooooorch the server was really good, very attentive, I think her name was Ingrid. Coffee was well made, it was definitely hot and tasty on a cold day it did me great. Frijoles were really good, actually one of the best ones I’ve had in a long time, definitely dig the style food here. Will definitely be coming back whenever I am in the area.