
Familiar Mexican plates, margaritas & more are offered at this casual, kid-friendly chain.
Address and Contact Information
Address: 17386 Northwest Fwy, Jersey Village, TX 77040
Phone: (713) 849-0061
Website: http://www.loscucos.com/
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Reviews
I’ve been to the original location on Clay Rd, and they consistently include free queso along with plenty of salsa and chips with our to-go orders. Unfortunately, this location feels very stingy with their chips and salsa, and they even charge for extra salsa.
There’s a noticeable difference in service and generosity compared to other locations. They have quite a few things to improve if they want customers to keep coming back.
We stopped by while passing our home to celebrate our son’s birthday. We had already had dinner but still wanted to enjoy Los Cucos food. Unfortunately, the experience was completely ruined by the server’s behavior.
The server was very loud, rude, and disrespectful from the beginning. I don’t know her name, but the way she spoke to us was unacceptable. At one point, my son accidentally spilled water on the table not a glass, just water and instead of handling it professionally, she became visibly irritated.
She loudly asked if we wanted a high chair. We calmly said yes. Initially, no high chair was provided, and later when she brought it, she banged it multiple times next to me in a very rude and aggressive manner. That was the moment I clearly told her this behavior was not okay and asked her to show basic respect. We were not asking for anything free we were paying customers who came for food and a pleasant experience.
Despite this, she never apologized and continued showing attitude. I eventually had to call the manager and explain the situation. The manager was polite and apologetic, which I appreciate but the server herself showed zero remorse.
I don’t want to make assumptions, but the way we were treated felt unfair and deeply disrespectful. No family should be treated this way, especially while celebrating a child’s birthday.
This was a very bad experience, and sadly, one that makes us think twice about returning. If the management would like to reach out, I’m open to sharing more details and identifying the server involved.
Respect and basic courtesy should never be optional.
Edit 2025: This is the best Los Cucos I’ve been to. The customer service is superb! The staff is friendly. Everyone is so polite, and kind. I had a gentleman wait on my family, I wish I knew his name. He had glasses and was in his twenties. Stellar job!! The food is fresh, and so good!! Thank you for making my family feel welcome! I will continue to come to this location. I highly recommend the La Bonita! Always.
Reason for the 4 stars on atmosphere is simple, many ceiling tiles were moldy and stained, ceiling was dripping all over the place and the hallway in route to the men’s rooms smelled like people were urinating the hall.
Update: went back and had the chance to eat inside and the service was nothing but exceptional, this is differently one of my top Mexican Restaurant! Updated to 5 star service
We’ve been to Los Cucos before and always had good experiences, which is why this visit was such a shock. We stopped by briefly while passing home, just to enjoy the food and celebrate my nephew’s birthday.
From the start, the server’s attitude was loud, rude, and unprofessional. There was no warmth or basic courtesy. At one point, my nephew accidentally spilled water on the table. Instead of handling it calmly, the server reacted with visible frustration.
She loudly asked about a high chair, didn’t bring one right away, and when she finally did, she slammed it down beside the table in a very disrespectful manner. The tone and body language were completely unnecessary.
The manager did come over and was polite and apologetic, which I appreciate. However, the server herself never showed any accountability.
Very disappointed.