
LOOP Handcrafted is a modern neighborhood café serving vibrant açaí bowls, smoothie bowls, smoothies, matcha, coffee, and elevated toasts made fresh to order in Clifton Park and Latham, NY. Everything on our menu is thoughtfully crafted using high-quality ingredients, fresh fruit, and nourishing superfoods. Whether you’re stopping in for a quick breakfast, a post-workout smoothie, or a relaxed coffee, LOOP is a place to slow down and enjoy something that feels good.
Address and Contact Information
Address: 800 Loudon Rd, Latham, NY 12110
Phone: (518) 389-6018
Website: http://loophandcrafted.com/
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Order and Reservations
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Reviews
P.S. – the women working were phenomenal. One of them wished a good day by name on the way out. So personable. Kudos to this team!
Very confusing experience. I ordered the Savory Toast “Stacked” and asked to add an egg. The menu at the counter clearly shows that add-ons are available for this item and specifically lists eggs for $2. However, the cashier told me that adding an egg wasn’t allowed. I asked if they could just serve the egg on the side instead, and she checked with the manager. The manager came over and said they still couldn’t do it and that it was a policy from ownership.
If that’s truly the policy, the menu should be updated because it currently suggests that eggs can be added. It was confusing and left me with a pretty odd impression. I won’t be back
Your response states that I had no interaction with the server, which is simply not true. I was the person who placed the order and spoke directly with your staff. So if anyone is presenting the situation inaccurately here, it would be you.
You also claim that your team offered “alternatives.” Those were options I did not want. As a customer, I’m allowed to decide what I do and do not want to order. If a restaurant cannot accommodate a simple request that was listed as an available add on, then naturally I’m going to choose not to eat there.
The comment about the “energy being spent over a single egg” is a bit ironic considering the length and tone of your responses. Like I mentioned before, reviews exist so customers can share their experiences, whether a business agrees with them or not.
I’m perfectly comfortable with letting this exchange remain exactly as it is. I think it speaks for itself. ❤️
To clarify this portion of your response — that’s exactly what reviews are for. Customers share their experience based on what happened during their visit.
We asked for a simple modification to our order, and when we were told it couldn’t be accommodated, we chose not to order. That ultimately meant the experience wasn’t great for us, which is why we left a review reflecting that.
Not every customer is going to value or enjoy the experience a business offers, and that’s okay. In our case, it simply wasn’t a great fit, which is why we’ve decided we won’t be returning.
Our review reflects our experience, and people reading this exchange can form their own opinion.
Update in response to “owner”
I’m honestly disappointed by this response because it misrepresents what actually happened.
First, I did place my own order. I simply asked if an egg could be added to the toast, and when I was told it couldn’t be added on top, I asked if it could be placed on the side instead. That request was also refused, even though eggs were clearly available and listed as add ons.
My husband also placed his own separate order, so the statement that only he attempted to order is inaccurate.
At no point were we rude to staff. We asked a simple question about modifying an order, which is a very common request at most restaurants. Instead of trying to help or offering a reasonable solution, the interaction became unnecessarily dismissive.
What’s most surprising is the tone of this response. Rather than addressing the concern respectfully, the owner chose to publicly accuse customers of behavior that simply didn’t happen and even comment on my review history, which feels inappropriate and unprofessional.
A simple response like “we’re sorry you had that experience” would have gone a long way. Unfortunately, this reply only reinforced why we felt compelled to leave an honest review in the first place.
Very disappointing experience. They offer toast with different add-ons on their menu, yet when I asked to add an egg to my toast or even purchase an egg on the side they refused. It made no sense because it’s clearly something they offer as part of other items.
The lack of flexibility and willingness to accommodate such a simple request was frustrating. When a restaurant advertises add-ons, customers should actually be able to order them. Unfortunately, the service made the experience feel unnecessarily difficult.
I won’t be returning.