Aaron Harnage
We had an amazing server named Sarah from Germany; and she was absolutely exceptional above and beyond! Our meal as well was definitely top notch! Met up with my father. We’re both over the road Drivers; and I hadn’t seen him in almost 2 years and it was definitely a great experience for our reunion.
… morePaula Caudillo (Paula Caudillo)
We came in from out of town. Our family that lives there in Lubbock wanted to take us out to eat to a nice restaurant. We waited over an hour and a half to be seated and another 30 mins to even get bread and butter. The appetizer another 30 mins and the food about another 30 mins to even order it. By the time we received our food it was cold and disgusting!! Period!! My husband is not a picky eater and he could not finish his steak. It was gross!! both food and service were extremely disappointing. Everything about the experience was awful. I felt so bad for our family members, because they just wanted to take us out to eat. With that being said we will never go and eat here again. Oh and we have a big family and everyone of them will know not to eat here either.
… moreCurtis Toomey
Was are 37th anniversary and we never been to a long horn steak house so we thought we would try it. A friend told us it was a good place. We’ll walking in the place looks like a nice steak house. We got seated in the bar area so had the bartender taking are order. To start service was good got are drinks fast and bread and butter. We want to try the surf and turf so order it to share as we don’t eat alot each. We ordered the steak medium. When we got are meal which took awhile and didn’t see the server in that hole wait was poor. Anyway we got are dinner and I cut into the steak to split it between me and my wife it was blood rare! So we sent it back. I asked for a manager and she said she was sorry . I told her it was are very first time eating at a long horn and she said well I’m not going yo charge you for the meal. I said please just make sure it right this time. Also we want a fresh plate. She so I was doing this anyway. I said thank you. Well we got the second meal from this manager and she asked me to cut into the steak so I did and blood came rushing out and it also was super rare. She wanted to take it back again we said no thank you. Then the lobster I went to try it and it was not cooked all the way though. The meat on the shell was raw. At this point we were about done. We are what we could of the baked potatoes and they were way over cooked. So all and all it was a awful 37th anniversary for dinner out. We will not ever try a long horn again. Nice place from the outside but the cooks are lacking in a big way. I would say try Texas Roadhouse over long horn .. we normally go to Texas roadhouse but thought we would try something different bad choice on are part. My dog enjoyed the steak dinner lol.
PS first table my wifes seat had a big chunk of steak from someone else in between the seat and wall. So we moved it was gross.
… moreGuillermo Perez
The quality of service has dramatically gone down. On several occasions we’ve waited for quite a long time with SEVERAL tables open. They say those tables dont have any service..some are right next to the ones that are being served..just stupid processes. The staff is VERY inattentive having to wait an additional long time to even be acknowledged. And when we eventually get served we’ve been rushed to pay and leave..I dont know why we keep coming..this will be the last time.
… moreStaci Clemmer
We just now found Longhorn Steakhouse! The filet is THE BEST steak I’ve ever eaten! And the fried shrimp appetizer for 12.00 is a full meal in itself!!!! Over a pound of fried shrimp! You’ll love this location! The Brussel sprouts, Mac n cheese and sweet potatoes are amazing!!!!
… morePenny Pride
My husband and out went out for date nite. We were greeted at the door upon arrival with a smile. We were seated, and our server came to the table right away. She told us her name was Trinity. She checked on us almost the entire time we were there. EXCELLENT, customer service !!! The manager came by and checked on us. They really made me feel like royalty . The food was AMAZING. I can’t wait until our next visit.
… moreariyah houston
Our server Kirk was amazing and made up for our experience as when we arrived, we were greeted by two hosts and the host who seated us specifically, her name was Hope, had such an ugly demeanor to say the least. As we were holding the door for an older couple before being sat, she made snarky remarks while rushing us to our table and visibly showing frustration as if it were so difficult for her to wait just a few seconds while we let the couple out though she saw us holding the door for the older couple. I let her know that we were just waiting on the couple to exit and she continued to rush us to the point where we were going back and forth which was so extremely unprofessional and inappropriate. Once we were finished at the door, we continued to follow her to our table and she said nothing to us, not “your server will be with you shortly” , nothing but rather slammed our menus on the table and walked away. We disregarded it because we have both been servers and hosts before and we all have our days. After our orders were taken, we asked our server for some extra plates to share our appetizers. Hope was the one who delivered them and slammed both plates on the tables so hard that they’d separated, said nothing, and again, just walked away. We would’ve taken her actions differently had the restaurant been busy, if it was evident the workers had been weeded, if we noticed the hosts were busy doing cut work etc. but none of that was applicable. It was evident that Hope was just ill intended as she was doing none of the above. In fact she was on her phone for a good portion of the time we were eating. This is not to say that all workers do not need a break, but we couldn’t help but to notice the other servers and the other host making the most of their time pre bussing, sweeping, checking on guests and with how passive aggressive Hope was you’d think she was in a rush and had so much to do. We were so thankful for Kirk as he turned our entire experience around. I hope management is able to reassess what is expected of their employees, Hope to be specific, to prevent future guests for having the same experience we did. The “wrong guests” would not have reacted as collectively as we did to say the least.
… morePasshy – (Pryloh)
Traveling on the road up from San Antonio up north and decided to stop at this location in Lubbock. We’ve been to Longhorn steakhouse in San Antonio at two different locations and decided to stop here to eat thinking it was gonna be an obvious “we know this place is good” and absolutely was not. Broccoli tasted like those trays you get at HEB for ranch dip, asked for medium rare and got rare rare. Waiter was eh. Kind but kinda MIA. Definitely looked as he was working though so I’m not gonna judge too harsh but it was pretty dead since it’s lunch. Shrimp tasted very plain and overdone. Would go to a longhorn steakhouse in San Antonio but next time will definitely skip on this location in Lubbock
… moreLeslie Mendoza
We typically try to not come to Longhorn usually. Not because of the food or the waiters, its the due to the extensive amount of time it takes to get your food. The kitchen always seems to be extremely slow. No complaints about the food, its great! If you decide to try it , you’ll be waiting between 1-2 hours
… moreDaniel Dameron
We came here for dinner around 5:30 on 7/17. We were warmly welcomed and immediately seated. Within moments, our server took our drink order and gave us yummy fresh bread that was absolutely scrumptious with the butter provided. We chose the white cheddar stuffed mushrooms and the Texas brisket queso for our appetizers. And both of them were phenomenal. Then for our entrees, I got the ribeye with a loaded baked potato, and my wife got the Parmesan crusted chicken with broccoli. The side salad was extremely fresh with nothing but “good” pieces of lettuce, and the balsamic vinaigrette really popped! My steak was expertly seasoned and cooked to order, and my potato was delightful. The chicken was extremely tender and juicy and full of flavor. My wife said it was some of the best chicken she has had in a restaurant! Overall, we thoroughly enjoyed our meal, and we had a very good time!
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