

At LongHorn Steakhouse, we serve steak as it was meant to be – perfectly seasoned and expertly grilled by our Grill Masters. Choose from legendary favorites like our Bone-In Outlaw Ribeye or our tender, center-cut Flo’s Filet. And if you love steak, wait until you see what our Grill Masters can do with other favorites like our Parmesan Crusted Chicken, hand-cut LongHorn Salmon or our slow-cooked Baby Back Ribs. Looking for a bigger, better lunch? Try one of our Steakhouse Lunch Plates, like our Half-Pound Steakhouse Cheeseburger or our 6 oz. Crispy Buttermilk Chicken Sandwich with your choice of side, soup, or salad. Don’t forget to save room for our Chocolate Stampede! Come in today and experience steak done right.
Casual steakhouse chain known for grilled beef & other American dishes in a ranch-style space.
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Reviews
About 10 minutes later she returned to take our drink order but did not ask if we were ready to order food. After bringing the drinks she finally asked if we were ready, and we placed our full order: an appetizer, side salads, and chicken strips with fries and either broccoli or mac and cheese.
The appetizer and salads arrived quickly, but then the long wait began. We noticed multiple tables seated 20 to 30 minutes after us receiving their meals while we were still waiting. When our server came by again she picked up our appetizer plate, which still had food on it, by placing her hand directly on top of the food and asked, “Are you done with this?” At that point we were, because she touched it. She still did not mention anything about our entrées, and by then it was 12:52.
Our patience was wearing thin. Finally at 1:12 our food arrived, 78 minutes after we were seated. Because we had other plans at 1:30 we asked for boxes and the check right away. The fries were cold and hard as if they had been sitting under a warmer too long, and the mac and cheese was rubbery for the same reason I would assume. The chicken and broccoli were hot, which suggests the rest of the meal had been waiting to be served.
The server brought boxes but not the check, then walked away without a word. We attempted to pay online, but the system would not allow us to use more than one gift card. My spouse stood up and made eye contact with our server to get her attention. She waved and immediately went to the back. We ended up leaving without using our gift cards because we could not get any assistance.
If the restaurant had been packed, we would have understood. But it was not. A simple explanation, whether the kitchen was behind or she forgot to place the order, would have made a huge difference. We were pleasant and patient, did not complain partially because we were thinking she’s going to communicate what’s going on and we didn’t want to feel like jerks. ( We also still gave her over 20% tip). Also unrelated, please wipe the bottom part of your tables, I did so the baby could sit there and my multiple wipes were black.
We have not been to LongHorn in over ten years, but decided to visit again because we had gift cards. Unfortunately, due to the lack of communication, slow service, and overall poor experience, we will have to reconsider returning in the future.
We all 3 ordered steak. It took 55 minutes to see our food. Once it arrived my son’s steak was well done. He ordered medium well. When I say “well done”, I mean tough and hard to chew. So once our waitress returned we sent it back. She was super sweet about it, but another 25 minutes passed and we still had no food for our son. By then we were done and he still had no food. I asked for the manager to inform him of the kitchens issues. The waitress stated that he refused to bring the steak out and told her to do it. Usually the manager brings it once a mistake has been made and checks on the table. After I asked, he came out and said “what would you like me to do about it.” My thought was, “you’re the manager, should you even have to ask?” After a minute he stated he’d take it off. The waitress came back and gave us a check. Then she said, sorry the manager can be like that. I said, it’s fine I’m just gonna pay and move on. She left, then the manager comes back to the table and says, “I heard I’m being unprofessional. Is there something you want me to do?” I never said to the waitress or anyone anything about him being unprofessional. The waitress must have and turned that on me.
The food was all overcooked except the rice which was tough. The time to get the food was terrible. The manager is definitely not good, which showed in his actions and that of the waitresses words.
I’ll probably just go with the flow next time and go to the TRH. I have plenty of reason to, but wanted to help support a business that was here before the were. The only thing going here was it wasn’t as loud as TRH.