

Counter-serve chain offering fried fish & seafood combos, plus chicken & sides.
Address and Contact Information
Address: 1215 N Main St #3123, Altus, OK 73521
Phone: (580) 482-3801
Website: http://www.ljsilvers.com/
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Long John Silver’s
Long John Silver’s Seafood – CLOSED, 1215 N Main St, Altus, OK …
All Locations | Long John Silver’s
Reviews
This took place about an hour before close of business. I noted 3 staff members, & the 2 customers ahead of myself didn’t receive a big orders ( 1bag/car).
Although the person greeting me at the window was polite, & followed all company policy for proper pick-up window etiquette. Except addressing the extremely long wait, (not an explaination, no apology, no offer of amends {e.g. free drink, coupon for $’s off on future purchases or current order, etc }). This staff member after handing me my receipt + change, said a few words to my Buddy ( my BFF , Spider my dachund). Closed the window & didn’t look my way until I got my order.
When I finally arrived home gave my husband his food, & mine. Became even more disappointed by the quality of your dinners (limp fries, dry flat fish {but not hard}, over fried hush puppies), the cole slaw & the chicken planks were perfect (so not a total loss). If it would have been a different day, week (2 family members passed that wk). I was heading home from the 1st’s visitation when I decided to stop to pick-up dinner instead of cook. So I didn’t go return the portions that didn’t meet the quality it usually does (but with some help {malt vinegar or rate tartar sauce [added moisture to dry fish], ketchup or A-1 sauce for fries [gave hush puppies to the doggies]}). The sub-par food was saved and eaten.
I could have called & voiced my dissatisfaction with the whole experience (but again given the wk we were having). Would have relaid more anger than the situation warranted. This whole ordeal wasn’t gone to keep me from future purchases at this or any Long John Silvers.
I don’t think any one working that evening deserves any type of disciplinary action. I do how ever believe retraining in customer service, quality control, & time management (particularly in downtime). There were tasks the person manning the window should have been preforming while waiting in the cook. It would have shone me at least they had some pride in there job & I would’ve never mention all this & wrote a shorter comment.
Thank y’all for all past visits to your restaurant, looking forward to future ones (when opportunity presents). Always & forever Long John fan.