


Counter-serve chain offering fried fish & seafood combos, plus chicken & sides.
Hours
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
| Sunday | 10:30 AM–9 PM |
Address and Contact Information
Address: 116 Clay County Shopping Center, Manchester, KY 40962
Phone: (606) 598-6533
Website: https://www.ljsilvers.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
116 Clay County Shopping Center (US 421) – Long John Silver’s
Official Website of Long John Silver’s and Seacret Society Rewards …
Long John Silver’s | Manchester KY – Facebook
Reviews
The next day I called with my receipt and order number and spoke to a manager named Mary H.. I shared with Mary what I did above and simply requested a refund for the missing items. I did not complain, though I would have been within my rights too. I’ve worked in food service and I know these mistakes happen. Unfortunately for me, Mary did not seem keen on assisting me. She was quick to lecture me by saying I should have called sooner if I wanted a refund and shared that because I hadn’t the best she could do was replace my order if I came back. Again, I do not live in town. It’s over an hour round trip and I am not going into town to receive a replacement meal that I don’t want. Mary responded that she could give me a refund, despite originally saying she couldn’t, but that I would have to bring in the card anyways so I might as well take the food. As someone with experience in the finance industry this is inaccurate and a physical card is not required for a refund (as anyone who has shopped online can tell you). When I pointed this out, Mary doubled down and again tried to force me to take the replacement food. I asked what they do when someone is traveling and can’t come back and Mary confirmed that they would ‘hold their replacement meal’ until they came in. If this is truly Long John Silvers policy it is completely unreasonable and takes advantage of their customers. I was charged for items I did not receive, received poor service, and now I need to invest more time and energy to get back the money that was taken from me in error.
**UPDATE 6/1/25**
The original review is above, save a portion regarding reaching out to Long John Silvers Corporate. In my original review I indicated that I would reach out to the corporate office to receive a resolution since manager Mary H was unwilling to assist. While I originally believed Mary was the issue in this situation, it seems this chain has larger, systemic issues. They never responded to my multiple requests for contact from their website. I was forced to file a dispute with my credit card provider, and Long John Silvers fought tooth and nail to retain their funds. They went as far as blaming me for this situation, saying I should have checked my food before leaving the parking lot and since I didn’t notice the mistake, they were no longer accountable. Thankfully my cardholder sided with me given the merchants egregious behavior. If you’re looking for something quick and easy for dinner, this was anything but! Nearly $40 for fast food, half the food missing, multiple formal letters, and a month later, and I have finally been refunded. For $40 you can get sit down seafood, not support this behavior, and not waste a month of your life dealing with a merchant mistake!
Visited this place 2 years ago, but moved my review to my main Google Account.