
Address and Contact Information
Address: 7600 Kingston Pike, Knoxville, TN 37919
Phone: (865) 253-7555
Website: https://locoburroknoxville.com/
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Menu – Loco Burro Knoxville
Loco Burro: Mexican Restaurant & Rooftop Bar in Knoxville
Loco Burro Knoxville – Kennedy Concepts
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Reviews
This is literally the best Mexican food i’ve ever had in my life(and it’s not just the weed talking)
Me and my dad drove 31/2 hours for this place and I plan on making the drive again before i move out of state.
My only complaint is THEY NEED MORE LOCATIONS.
Jai was absolutely amazing! Our table was completely full, and she handled everything with such professionalism and a great attitude. She stayed organized, attentive, and made sure everyone had what they needed. Even with a big group, she didn’t miss a thing. Her energy and customer service made our experience even better. We truly appreciated her! Burro Loco should have more servers like her! She truly made our experience special.
My husband and I went to Loco Burro in West Town Mall for lunch as we were going shopping and it was easy stop. We didn’t realize it was a buffet only on Sunday for lunch but decided to stay. We went ahead and sat down, ordered our drinks (2 margaritas and water).
We went through the buffet, which was a combination of breakfast and lunch and picked items. When I say disgusting I mean each item we picked we were able to only taste a bite. Most of my bites I spit back into a napkin. The food was absolutely horrible! Our waitress was so nice so we didn’t complain during the meal. We thought surely there was something we liked…We were wrong! Nothing on the buffet menu was edible, it was so gross! We ended up spending $90 on the chips and salsa that they bring to the tables, a spoon of guacamole and cheese dip from the buffet, and two margaritas.
I did tell the waitress when she brought the check and ask us how it was. I told her that she was great and the margaritas were good but that it was the absolute WORST buffet we had ever had anywhere. She apologized and gave us a discount, which was fine because again she was nice and we did attempt to eat the food we put on our plates.
Next was the manager, I believe his name was James. He was rude to everyone that came in contact with including me. I was at the buffet line when he walked through and I ask him if there were any available flour tortillas. He shrugged his shoulders in annoyance and said “I don’t know, I guess I can check”. Then I waited. 5-7 minutes as he came back and filled other food items on buffet never acknowledging me again even to say they were working on it. I finally stepped around the corner to the man that was at the carving station and ask him. He went back to check and again, no follow up from him after 2-3 minutes. As I was leaving to retur to table to just ask my waitress, a lady came with a towel folded up to refill tortillas. She opened the towel and ask me if I’d like fresh ones, which was great of her!
Back to the manager. He was awful. We actually sat observing him talking about his attitude. There was another group complaining to the manager during this time about the food and the service of another waitress. He just stood there like he was annoyed. He ended up walking from the table and passed the waitress and heard her ask what they said, he just completely ignored her and kept walking. You could see the fear from her. He came back with a lady from the back, not sure if she was an owner or what but she didn’t want to listen to the group either. The manager, again I believe his name was James, should not be managing a person much less a restaurant. Never once did I observe him smiling, checking on tables, being polite to anyone he came in contact with. He was awful.
Long story short, we spent a lot of money for a lunch of 2 margaritas and supposedly our free chips and salsa. My husband told me just this morning that he wasn’t sure he’d be able to eat an egg anytime soon due to the ones he tried there because they were so awful.
DO NOT WASTE YOUR TIME OR MONEY ON THIS RESTAURANT, IT IS DISGUSTING AND THE WORST FOOD WE HAVE EVER EXPERIENCED ALONG WITH THE WORST MANAGER!