Address and Contact Information
Address: 13031 Ritz Carlton Highlands Ct, Truckee, CA 96161
Phone: (530) 562-3050
Website: https://www.ritzcarlton.com/en/hotels/rnorz-the-ritz-carlton-lake-tahoe/dining/
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Reviews
Amir Gholami
Atmosphere is pretty good and the space is cozy but omg the service is so bad. We had to keep asking the servers about our order and they didn’t even being water. After asking they brought water for half the people and then didn’t return for another half hour until we asked them to give people water. The coffee that we had ordered was also very cold
… moreArthur Nen (Tuka)
Before dining here, you should ask yourself… what is your living room like?
The Living Room is laid back:
– You grab a seat if it’s available
– You flag your server down, they may or may not come to you
– You take your time there, so don’t expect the same hustle you’d get at your typical restaurant
– It’s comfy, both the atmosphere with the fireplaces and views of the slopes as well as the couches and sofas you can sprawl on
– It’s DOG FRIENDLY! 🙂
– There are huge-sized appetizers
It’s hard to rate it as a restaurant, when it’s an experience in its own class. We came here three times during our visit, and one out of those three times we had a server that was really good (true to what you’d expect from a Ritz).
… moreThe Living Room is laid back:
– You grab a seat if it’s available
– You flag your server down, they may or may not come to you
– You take your time there, so don’t expect the same hustle you’d get at your typical restaurant
– It’s comfy, both the atmosphere with the fireplaces and views of the slopes as well as the couches and sofas you can sprawl on
– It’s DOG FRIENDLY! 🙂
– There are huge-sized appetizers
It’s hard to rate it as a restaurant, when it’s an experience in its own class. We came here three times during our visit, and one out of those three times we had a server that was really good (true to what you’d expect from a Ritz).
Lam Dinh
Huge lounge/lodge like feel with super tall ceilings. There was live music and plenty of space between tables which made it very relaxing. The food and wine options were contemporary American, with the beef tartar and brisket nachos as two of the highlights. Really enjoyed the big tables for our party of 8.
… moreRamin Dehghan
The staff was completely in dismissal of our table. They served every table before brining our coffees out. They made our coffees very poorly and we had them remake it twice.
… moreAlexander Brown
Great place rode the gondola up from North Star village. Our server Max was amazing! Food was great, atmosphere amazing. Definitely good place after a long day of skiing kids loved it too. Drinks were amazing too. Don’t let the negative reviews scare you off. Definitely come here and enjoy good food, drinks and atmosphere. It’s pricy but it’s the Ritz sooooooo.
… moreAndrew B
Got dinner and drinks. Mixology is off the charts – compliments to the bartender. Drinks are subtle, strong, perfectly balanced. I’m blown away. Food was very fresh and tasty – overpriced because it’s a hotel, but really nice ambience to be able to grab a sofa/table and get food and drinks at your own pace.
… moreBen Brinckerhoff
Servers were friendly and food was fine, if a bit pricy.
If you eat here, don’t forget that the 20% tip is included in the bill! Apparently it’s on the menu but I missed this.
I didn’t look at the check carefully since I was engaged in conversation with my group and the server didn’t mention that the 20% was included when the check was given to me.
I added an additional tip and the server was happy to accept that without any notice to me. Was it my mistake? Definitely! Live and learn.
Was it still bad customer service to see a 40%+ tip and not at least check with the guest? Yes, I think so, but you can be the judge.
… moreIf you eat here, don’t forget that the 20% tip is included in the bill! Apparently it’s on the menu but I missed this.
I didn’t look at the check carefully since I was engaged in conversation with my group and the server didn’t mention that the 20% was included when the check was given to me.
I added an additional tip and the server was happy to accept that without any notice to me. Was it my mistake? Definitely! Live and learn.
Was it still bad customer service to see a 40%+ tip and not at least check with the guest? Yes, I think so, but you can be the judge.
Johnny Goodman
The space is cozy and the high ceilings add that little extra thing.
The food is pretty good. The chef has strong opinions and goes for some odd taste combinations but it is the Ritz so I get it and approve.
The service is a hot mess. The humans serving are friendly and trying their best but are overwhelmed and overrun. You enter and every 5th table isn’t cleared from the last guests. You find a free table and then the lottery begins – without waving people down or waiting 25+ minutes: Will you get a menu? Will your order be taken? Will your appetizers, soup/salads and mains arrive at the correct time and not all at once? Will your water be refilled? Will the check come to you or will you need to flag someone down?
Just about all of those for our evening were “no”.
I’ve not written a negative review before and feel a bit dirty doing it now but man, it is supposed to be the ritz, you are supposed to pay through the nose for immaculate service and experiences. If you decide to go…plan for legit 2.5 to 3.5 hours to get all the way through and for the flow of the whole thing to be disrupted at every turn, making it hard to enjoy and generally exasperating.
… moreThe food is pretty good. The chef has strong opinions and goes for some odd taste combinations but it is the Ritz so I get it and approve.
The service is a hot mess. The humans serving are friendly and trying their best but are overwhelmed and overrun. You enter and every 5th table isn’t cleared from the last guests. You find a free table and then the lottery begins – without waving people down or waiting 25+ minutes: Will you get a menu? Will your order be taken? Will your appetizers, soup/salads and mains arrive at the correct time and not all at once? Will your water be refilled? Will the check come to you or will you need to flag someone down?
Just about all of those for our evening were “no”.
I’ve not written a negative review before and feel a bit dirty doing it now but man, it is supposed to be the ritz, you are supposed to pay through the nose for immaculate service and experiences. If you decide to go…plan for legit 2.5 to 3.5 hours to get all the way through and for the flow of the whole thing to be disrupted at every turn, making it hard to enjoy and generally exasperating.
Hadley Osman
food and drinks were great but our experience was made excellent because of our server Alex. He went above and beyond and we would be happy to dine with him any day.
… more