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Welcome! Our Little Caesars is located at 11547 West Ave San Antonio, TX 78213. You can always call us at 210-525-9141, too. We also offer no-contact delivery and Pizza Portal® pickup. Both available when you order online or our app. With quality and value as our core belief, Little Caesars represents quality, fun, commitment and family. For over 60 years, we’ve also offered an outstanding value for our customers. Always quality pizza at a great price. Yes, we use only the finest ingredients, including 100% Mozzarella and Muenster cheeses, sauce made from vine-ripened tomatoes and dough made from scratch every day at every location. Remember…Every day is a great day for pizza. Pizza!Pizza!
Carry-out chain featuring chicken wings, signature breadsticks & pizza tossed from housemade dough.
Address and Contact Information
Address: 11547 West Ave, San Antonio, TX 78213
Phone: (210) 525-9141
Order and Reservations
Order: Order online
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Reviews
Angelic Ulibarri
Food service is no good bad customer service they made my pizza all soggy they made it 3 times they made me wait like 1 hr pizza was greasy mushrooms were cold. I Rate there service 0 out of 10 never going back again. I talked to manager he was very rude for them missing up my pizza the 1st time . We didn’t eat the pizza we threw away
… moreLaura Chavez
Best service ever!!! I asked for extra extra extra not burned wings and I’m telling you this guy went beyond and above to give me my wings just the way I like them. He really did the customer service job in the best and absolute of service from the moment I walked in the restraunt to taking my order even showing me if the wings that I wanted were cooked right. I usually get told ma’am we are too busy but I left a happy camper it’s not to hard to give a customer just extra cooked food.Thank you so much Edell!!!!
… moreCaroline A W Crosson
A Shockingly Unprofessional Experience
I placed an online order with Little Caesars at 4:00 PM for a 5:00 PM pickup through the drive‑thru. Simple enough, right? Unfortunately, what followed was one of the most unprofessional customer service experiences I’ve ever encountered.
When my husband arrived at 5:05 PM, he was told to pull into a parking spot outside the drive‑thru. After waiting 10 minutes with no communication, he honked to get someone’s attention. Instead of assistance, he was accosted by the manager, who immediately insisted that he had never placed an order.
He showed her the 4:03 PM confirmation screen—complete with Order #141—and she still shouted at him to leave. Meanwhile, we had already received a charge notification on our phone. So yes, the order existed, and yes, we were charged.
To make matters worse, the manager made zero effort to troubleshoot the issue. No checking the system, no asking questions, no attempt to understand what went wrong. She simply blamed my husband for “not having an order” and dismissed him.
When I called the store after he came home empty‑handed, the manager immediately launched into, “Your husband was so rude…” instead of addressing the actual problem. Again—no problem‑solving, no professionalism, no willingness to look into the order. Just deflection and hostility.
We received multiple automated emails from Little Caesars confirming that the order did, in fact, exist (and screen shots to prove it):
4:03 PM – Order confirmation
5:07 PM – Email stating the order was ready for pickup
5:20 PM – Email stating the pizza was waiting
5:49 PM – Email stating the order was cancelled
It seems clear there was a system or protocol error, possibly the order being purged or mishandled, but instead of investigating, the manager chose to blame the customer and escalate the situation.
This was not just a mistake; it was a complete failure of customer service, communication, and basic professionalism. This manager should be fired. After this experience, we will never return to Little Caesars. ANY Little Caesars because if this is acceptable to one location, it is acceptable at any location.
FYI when I called to dispute the charge but could not because it was pending, the credit card representative said “this is why you order Dominos!”
… moreI placed an online order with Little Caesars at 4:00 PM for a 5:00 PM pickup through the drive‑thru. Simple enough, right? Unfortunately, what followed was one of the most unprofessional customer service experiences I’ve ever encountered.
When my husband arrived at 5:05 PM, he was told to pull into a parking spot outside the drive‑thru. After waiting 10 minutes with no communication, he honked to get someone’s attention. Instead of assistance, he was accosted by the manager, who immediately insisted that he had never placed an order.
He showed her the 4:03 PM confirmation screen—complete with Order #141—and she still shouted at him to leave. Meanwhile, we had already received a charge notification on our phone. So yes, the order existed, and yes, we were charged.
To make matters worse, the manager made zero effort to troubleshoot the issue. No checking the system, no asking questions, no attempt to understand what went wrong. She simply blamed my husband for “not having an order” and dismissed him.
When I called the store after he came home empty‑handed, the manager immediately launched into, “Your husband was so rude…” instead of addressing the actual problem. Again—no problem‑solving, no professionalism, no willingness to look into the order. Just deflection and hostility.
We received multiple automated emails from Little Caesars confirming that the order did, in fact, exist (and screen shots to prove it):
4:03 PM – Order confirmation
5:07 PM – Email stating the order was ready for pickup
5:20 PM – Email stating the pizza was waiting
5:49 PM – Email stating the order was cancelled
It seems clear there was a system or protocol error, possibly the order being purged or mishandled, but instead of investigating, the manager chose to blame the customer and escalate the situation.
This was not just a mistake; it was a complete failure of customer service, communication, and basic professionalism. This manager should be fired. After this experience, we will never return to Little Caesars. ANY Little Caesars because if this is acceptable to one location, it is acceptable at any location.
FYI when I called to dispute the charge but could not because it was pending, the credit card representative said “this is why you order Dominos!”
KD
The drive thru is the worst and even at times when going in you can’t even be greeted.
Today I got my pizza (this has happened before) and these slices are so uneven! This is just careless and inconvenient.
… moreToday I got my pizza (this has happened before) and these slices are so uneven! This is just careless and inconvenient.
Missy Dior
The service at this location is very disappointing. The drive-up area is not being attended to, and customers are left without assistance. It shows a lack of respect for people’s time and needs. Staff should be more attentive and committed to providing proper customer service.
… moreChennell Major
The first few visits were fine. The last time I went, the inside smelled disgusting. Could barely stand inside. And my pizza had a long hair in it. My hair is short. Never going back to this location.
… moreAbel Gonzalez
DO NOT EAT ANYTHING FROM THIS LITTLE CAESARS!!!! On August 14th at exactly 9:59 I purchased wings and a 5 meat feast pizza about halfway through my first slice I found a cooked roach on top of a pepperoni, words cannot explain how disgusting this is. You need to close this kitchen! “Sit tight we are making you something delicious”
… moreJohn Clay
I read a lot of negative reviews but my experience today was good! Staff was fast and friendly. A couple more chairs in the lobby would be cool tho!
… moreOmar Medellin
The worst thing you can do is place an order here. I ordered online at 6:28 pm. I received an email at 6:55 pm saying the order was ready, but they kept me waiting and finally gave it to me at 7:20 pm. The person at the counter got angry because I asked for napkins. The pizza was poorly cut and fell apart.
… moreX X ee
Worst little ceasers ever. Should have all staff fired manger included. Never answers the phone wait is 30 min and staff is disrespectful and unprofessional.
… more