Courtney Randolph-Peterson
The manager, Ms. Hayley, demonstrated excellent customer service when she called me to correct an error with my order. She is the reason I will continue to patronize Lil Caesar.
… moreValerie Dozier
This review is for Little Caesars Pizza in Semmes, Alabama by Walmart and Cato on Highway 98 aka Moffat Road, Semmes, Alabama. This location is HORRIBLE/AWFUL. I have ordered at this location for a while. As of late, I don’t know what happened to the service/quality of food. I have ordered from this location on four different occasions and each time the dough was not cooked thoroughly. The first and second time I threw the food away. I ordered the cheese bread and the baby pan pizza. Each time the dough was not cooked. I took the food back on the third time and the manager, Calvin, told me that the dough was the reason the pizza was not cooking all the way through. He said that they changed the dough. He replaced the pizza and I asked him to make sure it was cooked completely. It was okay. Today I ordered a simple order of cheese bread with no Italian seasoning. Got the cheese bread home and it was NOT COOKED. It was HORRIBLE. I took it back to the location and showed it to the manager, who is Calvin. He told me that he sells over 100 cheese breads a day and nobody had ever returned an order. He replaced the order. While I was waiting, I asked the cashier who was assisting me her name because she was kind of rude and refused to give me he number to corporate. She said “I’m not required to give you my name.” By the way, her name is Jaleesa. She said this after I asked how to contact home office. She would not give me the information on contacting home office. She told me you can get it from the website or the app if you want it. I also asked Calvin for the number to home office. He said that there is no home office or corporate number because they are franchised and they don’t have a home office. He said all he knows is the name of the company that owns the restaurant. He never gave me the name. Well, they got the remake wrong. I always order my cheese bread with no Italian Seasoning. When I told him that the order was incorrect he said I will just give you a refund. Do you want a refund? I can’t keep making cheese bread. I said no, I would prefer to have my order. In other words, I don’t want your business. He remade the order for a third time. I got the order home and guess what. The dough was still not done. I have attached pictures. This is the worst location. The food sucks and the customer service if even worse that the food. I would give one half star if I could. I will never patronize this location ever again. This is the only location I have ever been to that cannot cook the dough. One last thing. No one in the restaurant had on masks or gloves. They are touching the food without gloves.
… moreSavannah Reynolds
I try to not complain about fast food these days because I realize most places are so short staffed but this was absolutely ridiculous.. waited over 30 minutes for ONE pepperoni pizza… I get it they was KINDA busy.. BUT the pizza wasn’t even cut & grease and sauce was coming out the sides of the box majority of the toppings slid off & the entire pizza was soggy…. Couldn’t even eat it..
… moreluke sowell
Ordered online. Says 30 min till its ready. It takes me 20ish min to drive here. I get here and wait another 15 to give extra time. This makes 35 min. I pull in and get told its going to be another 30 minutes. This location was getting better and getting orders out quickly for the last 4 or 5 months but they are right back to 1hr waits for pizzas
… morejeremy roberts
This store swipe my card three times took my money the first time my card got lock up and declined the other 2 swipes I showed the manager on site that the money has been taken out and refuse to give me my food I paid for because their system wasn’t acting right then told me I would have to come back another day to get a refund I come back two days later they said they can’t find it I ask to speak with a supervisor they said Chad will call you in a few mins never calls so now I’m being refused to get my money back
… moreJessalyn Arnold
The manager Hailey is absolutely amazing. We had a DoorDash order and the driver kept the most expensive one we had. Hailey remade it for us and was so professional about it.
… moreLee S
When did Little Caesars whole persona become heat lamp gas station food? I’m old enough to remember when Little Caesars used to actually make really good pizza that was better than Pizza Hut or Domino’s. It’s sad.
… moreAntoinette Harmon
I paid for 2 deep dish pizza, And they were so under cook.. That I had to come and put them in the oven.. And this is the second time. This is happened.. If this is the case.. I could just run into Walmart and get a frozen pizza and cook it myself.. I rather wait n have it done right.. Then it be rushed and raw n doughy..
… moreAnn McLeod
I waited over 20 minutes for 1 pizza and the cashier told me they would bring it out to my car but he never showed so I had to go back inside and get my pizza all the while it was just sitting in the warmer. Once I got home I saw that there was actually no tomato sauce under the cheese.
… moreDr Callaway
Pizza was hot,,about the only thing good. The employees was really nice. Just remember if you order from this location,,must stop by a store to buy the right amount of toppings for a pizza. Because this location Does Not put Alot of toppings on their pizza, Not like theirs picture shows of their pizza.
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