Thomas DeBell
They disallow online ordering 45 minutes before they close and then upcharge you for using a credit card in the drive-through. They claim there’s a sign but the one in the drive through is very small and easy to miss, and the one in the lobby is partially obscured (likely intentionally). It says there’s a “discount” for using cash, and that menu prices “reflect this discount”. But magically, online ordering has the same menu prices, even though you can’t pay with cash for an online order? They also never verbally mention the “discount” and I had to ask for my receipt before I was even aware of it. Very shady business practices. The food itself is usually okay, assuming they actually give you the correct order. I’d say 50% of the time my order is missing items or otherwise incorrect. The employees generally don’t seem to care.
… moreIvory Asher
I was just there and the man who was doing drive thru had a very rude attitude and was being difficult. I recommend to anyone, take your business elsewhere. I know for a fact that the rude man was the GM and had absolutely no reason to have an attitude with me and my family. And our order was messed up.
… moreDave Massey
Best livers I’ve ever had fast and delicious with a big smile and warm welcome from everyone inside well worth the trip from anywhere to get the best chicken your going to get this side of the planet .. always amazing
… moreDianna
Potato wedges soggy no breading fish was not hot an crispy no livers ordered before 7pm don’t close till,9pm! Paid almost 40$ for what unacceptable food baked beans was the best out of the whole meal!
… moreShawn Mc
Frequent traveler and google reviewer. Order the 3 piece chicken meal. Chicken was good but a bit on the greasy side. The breading has a bit more salty taste than I like. The Mash potatos and gravy were very dry, and coleslaw was good, but sides should be a bit bigger for the price and proportioned to the “meal experience”. I got bigger servings from high school back in the day. The biscuits you can tell are from the frozen side, not made fresh as well. All in all, i give 2 stars out of 5.
… moreQbc
Sadly, this place isn’t good anymore. Went from eating there weekly to waited a month because of long waits & old food and wasn’t happy with my family’s order tonight. Chicken so old we couldn’t chew it, long wait & your new gravy is disgusting! I’ll never be back
… moreMichelle Leece
Got a chicken liver meal and my livers was old & hard & we Evan ask if they was fresh and was told yes. They was very nasty tonight.
… morewilliam wotring
The lady working the drive thru is a very nice polite lady, I live in columbus but stop by occasionally when Im in springfield. I will definitely be back!
… moreJohn Frabott
We drive over from Columbus just to get the chicken here. Never had a bad experience; food is always great, and the staff is phenomenal.
… moreGairy Hill
As a truck driver I have had batter at truck stops that not a compliment coleslaw was ok and Mac cheese i know that’s the same craft blue box Mac an cheese order 4 wings they was luke warm I advised u order chicken fresh if they offer The biscuits was very soft crispy warm an good $10 combo I wonder why no drink came with it oh well the staff seem like a cool group
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