
Address and Contact Information
Address: 1621 Wilshire Blvd, Santa Monica, CA 90403
Phone: (424) 229-5902
Website: https://lapuglia.us/
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Reservations: opentable.com
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LA Puglia Restaurant – Santa Monica, CA – OpenTable
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Reviews
Super disorganized experience and restaurant. Seems like all staff members are running around with no clear plan or objective. My girlfriend and I decided to spend Valentine’s Day there and, though not crowded, it felt as if our waiter had no idea we were there despite a longstanding reservation. Took him about 25-30 mins to initially introduce himself and start us off with drinks. Since my partner and I had been looking at the three course menu for a significant, we have all three courses ready to order in addition to our drinks. So we provided him with our drink order and the entirety of our three-course-meal. Nevertheless, our first course arrived 30 minutes after that and our second course almost like an hour and half after.
There were periods where we spent nearly an hour just waiting for food. During the entirety of our stay at the restaurant, the waiter only came by twice. At the end, I had to leave my table to go find him and tell him that we’re in a bit of a rush now since this had delayed our evening plans and to please my our desserts to-go. He proceeded to make us wait roughly 25 more minutes to then bring the desserts in dine-in utensils and plates. And acted confused when I explained my frustrations. Finally, we just left without desserts after having paid $361 for this horrendous evening with gratuity already included unfortunately because of Valentines.
I highly advise anyone not to go here. They charge fine dining prices while providing the service and food quality of a Jack in the Box.
After bringing the first course, the staff disappeared. We had to get up and look for someone because no one came to check on us. They brought the wrong drinks, both with alcohol when one was supposed to be non-alcoholic. The table next to us received the wrong food, and another table even laughed saying the same thing had happened to them. Customers were openly complaining and joking among themselves about how disorganized this place is.
When we first arrived, the table next to us looked upset. They asked for their dessert to-go and never received it, they ended up leaving without it. At the time we didn’t understand why, but now it makes sense.
On top of that, a mandatory 20% tip is charged at the time of reservation regardless of the service. The place may be beautiful, but the experience is frustrating and a complete waste of time. I will update later with what time we actually end up leaving.
Update: We finally left at 10:30 pm. We walked in at 7:30 pm, so it was three hours of total chaos. We never received the desserts we actually ordered because they brought two incorrect desserts instead. At the very end, they brought me a strawberry ice cream that I never ordered.
My drink was brought back again incorrectly, still with alcohol, just a different type this time. It’s unbelievable that after explaining the mistake, they repeated it.
In the end, we were charged $292 for a frustrating, disorganized experience full of errors. We are extremely upset. The service was completely unacceptable.
Told by an Italian, from Puglia.
If you want to experience the authentic flavors of Puglia, this is the place to go!
The dishes bring me back to my grandmother’s kitchen.
Excellent service too.
Bravissimi Valentina and team!
I didn’t say anything to the server or the manager because a friend invited us! My husband and I would only go back for the seafood. The rest is not worth it, especially given the prices, unless they make some good changes.