Deplorable Rob
From time to time La Michoacana is always a go-to place for dessert for my boys after dinner.
If it’s ice cream we decide on instead of bubble tea, this place is definitely on the hot list of sweet treats venues.
Always the same consistent friendly customer service here as any location, wide variety of ice cream flavors and various other Mexican/Latino treats at still reasonable prices.
La Michoacana locations will always be booming with business wherever you go and with the weather finally warming up, I wish for continued success and prosperity for the owner(s).
… moreAnisha & Guru Patel (Anisha Patel)
For desserts and fruit stuff, one of the best places we have been to. It is an explosion of flavors, sweet, sour, spicy, and salty…. All at once and really strong.
… moreEvelyn R
They should call it la confusiona, I wanted to order something great there but I didn’t know what they had, I saw chili cheese Fritos and chips on the wall great selection of what looked like tasty ice cream a fruit bar but the menu was out of wack there was no pricing no suggestions, I ordered a banana split and the girl looked confused, didn’t know what I asked her I told her in Spanish the one with the banana and she gave me a sundae o well at least the ice cream was good lol you don’t even know what toppings they have you have to look around to see what they have
… moreAlexander Orellana
Great fresh products . Makes you feel like when you were a kid The environment. Great staff and selection
… moreBere
My mother bought an Horchata for me, but it tasted slightly sour, suggesting it might have been expired or there was something wrong with it. For reference, I’ve had this drink many times before. When my mother called, they told her she had to come in that day for a replacement. This was a Monday after 4pm. Since she was tired, I went instead, got the drink, and left. On the way home, I tasted it, and it was still sour. I went back to politely request a refund of just $5, but the manager was condescending and refused. She claimed no one else had mentioned a sour taste and even looked at the customers behind me, as if seeking their approval. Why involve them when she should have been addressing my concern directly? It felt like she was trying to be “right” and the problem was me. So, I didn’t argue and just got a different drink.
Here’s my personal assessment working in management: When a customer is unhappy with their order, especially when it comes to taste, a good manager should first acknowledge the customer’s experience. Even if the manager doesn’t taste the sourness, they should validate that the customer does. Offering a refund is a common practice to ensure customer satisfaction. When a manager doesn’t handle these situations well, it can lead to customer dissatisfaction and negative reviews, which can ultimately hurt the business.
This is not about the money, it’s about being heard and valued as a customer. Their condescending attitude and inflexible replacement policy demonstrated poor customer service, prioritizing being “right” over ensuring customer satisfaction.
… moreReyna Alam
Loved the elote, pecan esquimal, strawberry esquimal, and paleta. Staff were really efficient and food was great for a post dinner treat 🙂
… moreAngie Hurtado
Love the place!
Have a good amount of flavors and the people there are so nice!
… moreVanessa Morales
I went to La Michoacana today to grab a treat. At the time of check out, I was attended by two employees. One started to ring me up and the other finished the transaction. I made it clear how I wanted my receipt to the first employee. At this time a young lady with dark hair and visible birth marks on her face took over and completed the transaction. She then asked if I wanted my receipt. I confirmed I did and she printed it out for me. I asked if I can get my receipt with the rewards code and she said the Clover ID is the code. I knew this was false information. As this is not the first time she does this. This lady either puts in her information or denies me my rewards. This is very unprofessional and unethical. I will be reporting them to the BBB.
… moreTâmara Kamilla Pires
Well,
I came with my emotional support dog inside of his bag just to buy and leave , I was not even staying to enjoy the place. There had no signs saying NO DOGS allow!!
But the ladies preferred me leave without by a product than buy , pay and leave the place.
Next time the owner should put this information in format of the business so they could avoid constrangimentos!!!
Would never go back !
No worries
… moreEMS417
Great flavors, so many choices, all sooooo good! The queso cheese is my favorite!
Eddie S.
… more