fany genao
Complaint / Reclamación:
I purchased a tres leches cake from your store, and unfortunately, the experience was very disappointing. Half of the cake turned out bitter, and in my slice there was even a small bitter piece. Other slices had the same issue. To make matters worse, we found a piece of paper baked inside the cake.
When we tried to raise the issue at the store, the employee started to argue and claimed it was not from your product. This was very upsetting because clearly, it came from the cake. In the end, half of the cake had to be thrown away, along with the plates we had served it on.
I expect better quality control and customer service. I am requesting an explanation for this bad experience.
I will report this case to the Health Department
… moreJay Cashman
Not good. Food is flavorless. I’ve had better food from a drive through…really dont know how they are still open, maybe its a front for something else. No way food is paying the bills here.
… moreJose O Zelaya
I place an order on Uber and I got my food this is the first and las time I eat from here the rice taste like is been in the fridge for day was no fresh rice the Tamal was no good no even my dog want it supper bad and my wife order a pupusa and that was really dry and don’t taste like a pupusa supper disappoint and no just that I order a coffee for my wife and they didn’t send it super bad service and the food is no good please don’t order from here
… moreBlanca Hernandez
First time visiting this panaderia and got pan de muerto and tamales. Their tamales de rajas are ON POINT!!! I’ve never had tamales de rajas done right in this area, and was pleasantly surprised. The pan de muerto, although it was no longer fresh (went right around closing time), also had the perfect taste.
This will be my go to panaderia when I’m in town!
… moreTania L
One taco cost $4.23. I had one asada one cecina and they were both really dry. Topped them with rotting cilantro and old limes. The tortillas were old and dry. The cashier was rude.
… moreAris Trejo
I like to come for my breakfasts, very good service, I really like champurrado.
… morec rr
The staff is nice and I love the freshness of the cakes in the bakery. They don’t give you a slice of cake but a big hunk and it’s worth the price. The cakes are moist and the frosting isn’t too sweet with fresh strawberries. I highly recommend.
… moreE T
Hair in my food. I got a torta de asada and for my surprice the hair came included
… moreMatthew
I got the chilaques and tamale mole here. The people were nice but the food was not very good. The meat was hard and tasted old and the chips were so soggy and everything just didn’t taste fresh. The same with the tamale, it was dry and it just felt the food was old or not fresh. Disappointed.
… moreLupe Gavilan
I purchased tamales rojos and verdes. The chicken has no taste. It seems like the tamales are 4 days old. I also purchased bread, it is so hard, the puerquitos and conchas are not fresh. The salsa is not good at all. Unless something drastically changes I wont be returning. The employees have no idea if the bread is fresh or old when asked. But it is hard bread. Don’t wastes your money.
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