Gustavo Mendieta
Yesterday I visited this place and ordered two burritos. While I was ordering, the woman behind the counter asked me “what are you going to drink?” instead of asking if I actually wanted a drink. I ended up ordering two small Cokes.
However, when I checked the receipt, I discovered that she had charged me for three medium-sized Cokes instead, which are larger and more expensive than the regular small ones. The total for those drinks alone came out to $16, which is completely unreasonable.
I also noticed that they added extra charges for sour cream, even though I specifically told her no sour cream on either burrito.
What made the situation even more suspicious is that she did not intend to give me the receipt. I had to specifically ask for it. After seeing the receipt, it became clear that the order had been entered incorrectly.
In the end, I paid $54 for two burritos and two Cokes to go, which is completely irrational and unacceptable for such a simple order.
At this point, it is hard not to believe that this was done intentionally. This is not about $5 or $10 — it’s about basic honesty and fair treatment of customers. I am sharing this experience so other people pay close attention to what they are being charged.
I still have the receipt as proof
… moreJeffrey Eggink
Way over priced! The food isnt even that good seriously about 6/10.. its edible.. Portions are tiny!! Overall totally not worth it. Mi pueblo and Carmens La haceinda are 100% better and worth the money.. also there salsa is better at those places. This place sucks
… moreQuest Henkart
Good Mexican food. I thought the price was reasonable. I had a super burrito with guac , salsa , sour cream and meat etc with chips. it was $14. Seems reasonable to me
Staff was nice 🙂
… moreforrest smith
Don’t know what these other folks are on about, this is the best Mexican in Novato with the possible exception of Sabor by Pini. Service is great, horchata is delicious, beer is cold, and the carnitas is the best I’ve had since San Jose in San Rafael burned down. If you know you know.
… moreW S
Used to go here for bean burritoes but then they started to charge me for veggie burritos. I am not paying $13 for a bean burrito… that’s just crazy price. Shame… won’t be going back there.
… moreRyan Blase
Great food, great people and the owners are awsome. Eat here all the time.
… moreTera Thompson
Went there today to go get two burritos with no meat and was charged nearly $35. They said because I added sour cream and avocado they nearly double priced a regular burrito. I would’ve never paid for that but because of medical reasons of staying in the car my daughter went and not knowing that that was a rip off. I will never go back there again with overpriced. Again a burrito with no meat. Ridiculous
… moreKathy Howard
Was meeting a friend in Novato and googled Mexican restaurants, this one came up. It’s located on Novato Blvd, on way out into the country. We were greeted and told to seat ourselves. Chips and water were served. Chips a bit stale, but carne asada burrito was very good and flavorful. I ordered glass of Chardonnay and it took forever to receive. Also the menu prices are lower than the prices on our check, they need to update menu with “new” prices. Also the menu has numerous pages, lots of choices.
… moreDavid G.
I ordered the menudo this morning and it was honestly delicious – 4.5 star good. However it came out to $27 with tax (I ordered over the phone and didn’t think to ask the price). I know the cost of everything has increased in recent years but I was surprised at the total. Because of how good the soup was I would want to order it more often but at that price probably not.
… moreLindsey Smith
Not worth it. We had kids with us but dang that’s the smallest quesadilla I’ve ever seen. My 3 year old was still hungry. We ordered juice and didn’t know if was highc till it came. Not juice. Everything is some mystery price higher than the menu. Salsa tastes watered down. Not big plates.
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