
Stop scrolling and start eating! La Brasa Grill is Miami’s favorite for flavor-packed meals, served with a smile. We’re known for our juicy Rotisserie Chicken (Pollo a la Brasa) and mouth-watering plates like fresh Beef Stir Fry (Lomo Saltado) and Peruvian Seafood. Homestyle food, served fast. Perfect for lunch, dinner, or your next family feast. Find your new favorite dish now!
Simple Latin restaurant with an emphasis on Peruvian eats such as rotisserie chicken & seafood.
Address and Contact Information
Address: 5023 Okeechobee Blvd, West Palm Beach, FL 33417
Phone: (561) 331-8956
Website: http://labrasagrill.com/
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
La Brasa Grill | Florida’s Favorite Rotisserie Restaurant
La Brasa Delivery Menu | 5023 Okeechobee Blvd West Palm Beach
La Brasa, 5023 Okeechobee Blvd, West Palm Beach, FL 33417, US
Reviews
Unfortunately, during my most recent visit, I received yet another serving of noticeably dry chicken, this time to the point where I felt compelled to return to the drive-thru and request a replacement. Upon approaching the window, I explained the issue to the employee. As I was speaking, a male staff member, whom I later discovered to be the manager (Manuel from what I was told) approached the window and, without any courtesy or professionalism, abruptly stated, “Why you lie?”
I was stunned by the accusatory and completely inappropriate nature of his question. I calmly responded, “What do you mean, why do I lie? The chicken is dry.” Rather than engaging in any form of respectful dialogue or resolution, he turned and walked away with a dismissive and unprofessional demeanor.
Due to his attitude and approach, I no longer felt safe or comfortable accepting a replacement meal. I instead requested a refund, as I could not trust that my food would be handled properly. When I asked if he was the manager, he confirmed. I then asked if there was an owner or someone else I could speak to regarding the situation. He ignored my request, offered no further acknowledgment, and passed my card and receipt to another employee to complete the refund process.
To make matters worse, the refund was issued for $12.99, excluding tax, despite my total purchase being $13.90. However, the experience had already left such a bitter impression that I chose not to return and dispute the $0.90 difference. The issue was no longer about the food or the refund it was about the appalling lack of professionalism, accountability, and basic courtesy demonstrated by someone in a managerial position.
I will not be returning to a business where customer concerns are met with hostility, condescension, and outright disrespect. As a paying customer, I expect not only quality food but also a standard of service that reflects care and professionalism. This experience fell far below that standard and has made it abundantly clear that my loyalty is neither valued nor respected.
FOOD IS DELICIOUS & Freshly made !!