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Indulge in Utica’s finest frozen delights at Kookie’s Q and Creamery! Treat yourself to handcrafted ice cream flavors, from classic favorites to innovative creations. Our creamy scoops are made with love and locally-sourced ingredients, ensuring a fresh taste with every bite. Whether you’re craving a nostalgic scoop of vanilla or an adventurous swirl of specialty flavors, Kookie’s has something to satisfy every sweet tooth. Visit us today and discover why we’re Utica’s go-to spot for delicious ice cream!
Address and Contact Information
Address: 51 N Genesee St, Utica, NY 13502
Phone: (315) 507-5023
Website: http://www.kookiesq.com/
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Reviews
Adam Hovak
Decent ice cream and a great selection. The positives are the number of unique flavors they have. They sell dole whip and they mix up the flavors weekly. The downside is the price, the traffic getting in and out of the store and the fact that my Reese’s pieces were the minis and not the full size and they definitely didn’t taste peanut buttery….id try it again…
… moreArlette Camacho
The wait time to get my ice cream was approximately 30 minutes.
In one line you pay and order and they you need your go to middle line and wait again and then get your ice cream .
The girls (workers) they were nice no issues on that. Maybe they need to hire more ppl to make it faster, like other ice cream places in town.
… moreIn one line you pay and order and they you need your go to middle line and wait again and then get your ice cream .
The girls (workers) they were nice no issues on that. Maybe they need to hire more ppl to make it faster, like other ice cream places in town.
Abolfazl Karimpour
The ice cream was good as we expected. However, doe it worse to wait almost 30 minutes? I would say no, tasty treats or Bonomo’s provide the same taste or better with much faster service time.
… moreThomas J. Armitage
I like this location. I’m not sure why businesses in the past have struggled here. This new shop is awesome. Such a HUGE selection of flavors. Milkshakes, flurries, sundaes, ice cream. Wait time was short – about 3 minutes. I had the blueberry cheesecake ice cream and it was delicious. Highly recommend. I wish them the best of luck!
… moreKyle Wilson
Went here for some Ice Cream after dinner. Lots of options and they even had something for your dog! My wife said the ice cream was fantastic! She got the S’mores Sundae.
… moreHeather Persson
The ice cream was good! The employee was very kind and quick. It’s expensive, but good.
… moreBernard Raynor
I ordered a simple Hot Fudge Sundae with twist soft ice cream and they got it wrong. I tried taking off the sprinkles and d it just made a mess of it. Threw it in the trash!!!
… morePaige
Forget the ice cream: OMG THEIR FOOD!! Soooooo good. The Kookie Bowl with pulled pork, mashed potatoes &gravy, and mac & cheese was amazing. The pulled pork is great, sauced perfectly. The cornbread is amazingly good. Hubby’s only complaint is brisket was a little bit too dry once, but he still loved it, and that could be attributed to the fact that it was right before closing when he ordered it. Also, they forgot the dipping sauce that comes with the fried cheesecake; that kind of ruined them, but even then they were still good. Maybe just double check that’s in there next time. Fried mac & cheese bites were decent. The prices are very reasonable and definitely worth the amount of food you get. This place is quickly turning into a new favorite. I think they’ll have no problem surviving through the cold months, as their ice cream is just one of the great things they offer. Next time give their food a try, you won’t regret it; but, you probably won’t have room to finish your ice cream after.
… moreR W
I was at Kookie’s Q & creamery on 7-18-25 at 5pm I asked for a medium vanilla ice cream cone. The young lady said it would be $5.43 cash. I gave her cash and this is what I got for an ice cream cone. (Can’t attach an image) Granted I did just lick the top of it. I thought to myself “this is not worth $5.43. So I asked to speak to a manager and was told he’s on vacation. I said to the lady “this is not worth $5.43” and the lady agreed with me. Then she said “his name is James” and I put that in my notes along with a picture of the cone. When will he be back next week. I said this isn’t even creamy, it tastes like ice milk. No disagreement at all. Thank you, I’ll try next week.
So I stopped back 7-22-25 at 8:15pm. Asked a lady not the same person that waited on me previously, is James the manager available owe you mean David, no I was told the manager name is James. Well it’s David, he’s on vacation. What can I do to help you. I said I got an ice cream here last week and showed her the picture. She said I can’t really tell the because you licked it. She said it’s that size because of inflation. We don’t make the prices. Big attitude! She’s said who waited on you and I described her, her reply was that’s the assistant manager. She said what is it that you want? I said “I want my money back of $5.43”. She said I can make you another cone. I said, the cone I had tasted like ice milk, it’s not creamy at all, I said” I from Albany area and I go to Kurver creamery and it’s very smooth, this is not for a creamery, it’s like ice milk”. No disputing it at all, almost agreeing with me. She said well I can give you an ice cream cone or a sundae if that will help or you can talk to the manager in a couple of weeks? I said okay, I ll take a hot fudge sundae. Okay she said I ll make it a large.
Thank you.
… moreSo I stopped back 7-22-25 at 8:15pm. Asked a lady not the same person that waited on me previously, is James the manager available owe you mean David, no I was told the manager name is James. Well it’s David, he’s on vacation. What can I do to help you. I said I got an ice cream here last week and showed her the picture. She said I can’t really tell the because you licked it. She said it’s that size because of inflation. We don’t make the prices. Big attitude! She’s said who waited on you and I described her, her reply was that’s the assistant manager. She said what is it that you want? I said “I want my money back of $5.43”. She said I can make you another cone. I said, the cone I had tasted like ice milk, it’s not creamy at all, I said” I from Albany area and I go to Kurver creamery and it’s very smooth, this is not for a creamery, it’s like ice milk”. No disputing it at all, almost agreeing with me. She said well I can give you an ice cream cone or a sundae if that will help or you can talk to the manager in a couple of weeks? I said okay, I ll take a hot fudge sundae. Okay she said I ll make it a large.
Thank you.
Linda Jordan
The custard ice cream was good. However I ordered 2 medium cones, one vanilla and one chocolate vanilla twist. I got charged for 2 large and no vanilla, both were chocolate vanilla twists.
… more