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Local sports bar chain serving steak, seafood & pub grub in a lively, contemporary setting.
Hours
| Monday | 11 AM–12 AM |
| Tuesday | 11 AM–12 AM |
| Wednesday | 11 AM–12 AM |
| Thursday | 11 AM–12 AM |
| Friday | 11 AM–12 AM |
| Saturday | 11 AM–12 AM |
| Sunday | 11 AM–12 AM |
Address and Contact Information
Address: 9318 W Broad St, Richmond, VA 23294
Phone: (804) 965-6902
Website: https://www.kbjacks.com/richmond-va-west-broad-st
Menu Photos
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Order Kickback Jack’s (W Broad St) – Menu & Prices – Uber Eats
9318 W Broad St, Richmond, VA 23294. $ • Burgers • American • Sandwiches … Can I order Kickback Jack’s (W Broad St) delivery in Richmond with Uber Eats?
Reviews
Leslie E Brady
Fantastic experience, all the way around! From the moment we walked in, we were made to feel welcome & wanted! Our server Sully (pictured below) was friendly, professional, very knowledgeable about the menus & options, & had an awesome energy/vibe while we were there! We each had something different & all of the entrees were so good! Plus, I brought an entree home for my boyfriend for his dinner. He was impressed with his burger & green beans side; his burger was so big that he could only finish half! All of the staff we encountered were so pleasant, we felt like old friends by the time we left! We will definitely return, this restaurant is absolutely worth it!
… moreRob Estep
Marilette was fantastic. I was a appreciative of a server that made great eye contact and smiled. It started my experience of in a good note.
The food was really good. I had a smash burger, and I would get again! I tried the ribs as well. A good deal for the special of the night.
Give this place a try, you will enjoy it. Ask for Marilette if you go.
… moreThe food was really good. I had a smash burger, and I would get again! I tried the ribs as well. A good deal for the special of the night.
Give this place a try, you will enjoy it. Ask for Marilette if you go.
Danielle Winn
The waitress Kelly was new and nice, however, food was not as good as usual. The fries looked visually older and was very salty. The ribs were advertised to fall off the bone but all they served was the bone. The waitress offered to have the manager come over to speak with us but instead the Manager sent Kelly the new waitress over with a message the the ribs come proportioned.
If there wasn’t a noticeable problem why couldn’t the manger come over to speak with the customer as requested? Instead the manager looked on from the kitchen.
I am disappointed with the poor customer service.
… moreIf there wasn’t a noticeable problem why couldn’t the manger come over to speak with the customer as requested? Instead the manager looked on from the kitchen.
I am disappointed with the poor customer service.
El Jonez
I’m highly disappointed in my dinner. I typically order 10 grilled lemon pepper wings & fries or the New Orleans pasta w/Shrimp. Unfortunately, tonight, the fat wasn’t removed from the wings before grilling them. All I was chewing on was fat and didn’t enjoy my wings. I would like a refund on the wings…not to mention, I paid extra for all flats.
… moreLola “Lola” Diva
We were visiting from out of town and needed a place to watch the Eagles game. Glad we came here. The atmosphere was really great. A lot of Eagles fans were in attendance , and the barmaids were rocking Eagles gear too. I liked how they all worked together, for one goal, to make sure everything goes a seamless as possible for guests when it gets crowded. Felt so welcoming. I had the wings with the bone in, and fries. The flats were good and tasted fine. The drum of the chicken was a little tuff.
… moreRenay Morris (Nunu)
Our food was great! Our waitress, I think her name was Shannon, she tried her best, and did a good job in my eyes. My ex husband food got messed up x2 back to back. He was hot about that because the rest of the family were already eating. He ordered dry rub grilled and they brought out fried wings x2. My daughter was almost on the floor laughing. Then we got charged for an extra meal on our check out ticket. It was corrected almost 15 minutes later.
… moreorb S
Yesterday was the worst experience I’ve had here. We were sat and a waitress very hurriedly asked what we wanted to drink. 3 waters. It took us about 5-10 minutes to get those waters. We ordered.
Kitchen sent out wrong flavor wings, waitress too busy to pay attention to tables. Did not get ordered appetizer.
After trying to get her attention and she walked away from the table, she came back and asked what was wrong. Then she came back with a copy of my receipt. saying she said that she rung it in correctly, and it was a kitchen mistake. She asked “why didn’t you grab me when I was running around to tell me it wasn’t right?” Why she mentioned this? I have no clue. She walked away very quickly.
Its not on the customer to provide the service.
Then it took her 11 minutes from the time she printed the checks that we didn’t even ask for, to process the payment. While she stood there and wrapped silverware.
I still ate the food I was brought, I didn’t ask for any type of compensation. When in reality y’all were lucky I even paid the bill.
Never setting foot in this restaurant again.
Not name dropping the woman, y’all need to train your staff better. She knows who she is, she had an attitude enough.
… moreKitchen sent out wrong flavor wings, waitress too busy to pay attention to tables. Did not get ordered appetizer.
After trying to get her attention and she walked away from the table, she came back and asked what was wrong. Then she came back with a copy of my receipt. saying she said that she rung it in correctly, and it was a kitchen mistake. She asked “why didn’t you grab me when I was running around to tell me it wasn’t right?” Why she mentioned this? I have no clue. She walked away very quickly.
Its not on the customer to provide the service.
Then it took her 11 minutes from the time she printed the checks that we didn’t even ask for, to process the payment. While she stood there and wrapped silverware.
I still ate the food I was brought, I didn’t ask for any type of compensation. When in reality y’all were lucky I even paid the bill.
Never setting foot in this restaurant again.
Not name dropping the woman, y’all need to train your staff better. She knows who she is, she had an attitude enough.
Ethan Gantt
I am writing to share my concerns regarding a disappointing experience my guests and I had at your restaurant on the evening of December 22, 2025. While the visit ultimately fell short of expectations, I would first like to recognize an outstanding employee.
Our waitress, Shannon, provided exceptional service throughout the evening. She was polite, patient, attentive, and genuinely welcoming to both me and my two guests. She carefully took our order, read it back to us to confirm accuracy, and maintained a positive, professional demeanor despite the challenges that followed. Her efforts truly stood out, and I believe she deserves recognition for her professionalism and customer care.
Our order consisted of three pickleback shots, a firecracker shrimp appetizer, a 12 oz ribeye with loaded mashed potatoes, and a Cajun shrimp pasta with no broccoli. Shannon confirmed the order with us before submitting it to the kitchen, and everything was correct at that time.
Unfortunately, when the meals were delivered by another server, two of the dishes were incorrect. I was served a small sirloin instead of the 12 oz ribeye, and the Cajun shrimp pasta arrived with broccoli despite our specific request to exclude it. When we pointed out these errors, the server suggested she may have brought the wrong plates to the wrong table and left the dishes with us while she consulted the kitchen. She returned with another staff member, Sydney.
We explained the issues to Sydney and requested that the meals be remade entirely, rather than altered, due to concerns about cross contamination. Sydney assured us that new meals would be prepared and that the incorrect dishes would be discarded.
When the replacement meals arrived, my ribeye looked correct. However, when my guest started eating the pasta, she noticed small pieces of broccoli still mixed in. It seemed the dish had been altered rather than fully remade. She immediately stopped eating, and we asked Shannon to bring a manager to the table, as this was the second time the same issue had occurred.
The on duty manager, Matt, came to speak with us. From the outset, his tone, posture, and body language were unwelcoming and confrontational. When I attempted to explain the situation, he became defensive and repeatedly interrupted me, raising his voice and insisting that we should have disclosed my guest’s allergy. I found this response inappropriate and concerning. A guest should not be required to disclose personal medical information in order for a simple request such as “no broccoli” to be followed. If an item is ordered without a specific ingredient, that request should be sufficient.
Because of Matt’s repeated interruptions and aggressive demeanor, I was never given the opportunity to have a calm, respectful discussion or work toward a reasonable resolution. After walking away and speaking with Shannon for several minutes, he returned and continued to behave in a confrontational manner, leaning forward and using gestures that felt intimidating and created a hostile environment.
At that point, none of us had eaten our meals, aside from a few bites of the pasta before the broccoli was discovered. My own meal remained untouched. Given the repeated errors with our order, I expected some adjustment to the bill. Instead, Matt placed the full check in front of me, waved me off, and stated, “There is nothing else I can do,” before walking away and not returning.
My guests and I reassured her she handled the situation with grace and professionalism, and we were genuinely pleased with her service.
Since the only items we consumed and enjoyed were the three pickleback shots, totaling $20, I informed Shannon that this was all I was willing to pay. I left $25 in cash, $20 for the drinks and a $5 tip for her service. I would have explained this to Matt if he had given me the opportunity to speak.
I do intend to return to your restaurant, Trish, Ashley, Sully, and now Shannon have consistently provided excellent service, and I hope this feedback is taken in the constructive spirit in which it is intended.
… moreOur waitress, Shannon, provided exceptional service throughout the evening. She was polite, patient, attentive, and genuinely welcoming to both me and my two guests. She carefully took our order, read it back to us to confirm accuracy, and maintained a positive, professional demeanor despite the challenges that followed. Her efforts truly stood out, and I believe she deserves recognition for her professionalism and customer care.
Our order consisted of three pickleback shots, a firecracker shrimp appetizer, a 12 oz ribeye with loaded mashed potatoes, and a Cajun shrimp pasta with no broccoli. Shannon confirmed the order with us before submitting it to the kitchen, and everything was correct at that time.
Unfortunately, when the meals were delivered by another server, two of the dishes were incorrect. I was served a small sirloin instead of the 12 oz ribeye, and the Cajun shrimp pasta arrived with broccoli despite our specific request to exclude it. When we pointed out these errors, the server suggested she may have brought the wrong plates to the wrong table and left the dishes with us while she consulted the kitchen. She returned with another staff member, Sydney.
We explained the issues to Sydney and requested that the meals be remade entirely, rather than altered, due to concerns about cross contamination. Sydney assured us that new meals would be prepared and that the incorrect dishes would be discarded.
When the replacement meals arrived, my ribeye looked correct. However, when my guest started eating the pasta, she noticed small pieces of broccoli still mixed in. It seemed the dish had been altered rather than fully remade. She immediately stopped eating, and we asked Shannon to bring a manager to the table, as this was the second time the same issue had occurred.
The on duty manager, Matt, came to speak with us. From the outset, his tone, posture, and body language were unwelcoming and confrontational. When I attempted to explain the situation, he became defensive and repeatedly interrupted me, raising his voice and insisting that we should have disclosed my guest’s allergy. I found this response inappropriate and concerning. A guest should not be required to disclose personal medical information in order for a simple request such as “no broccoli” to be followed. If an item is ordered without a specific ingredient, that request should be sufficient.
Because of Matt’s repeated interruptions and aggressive demeanor, I was never given the opportunity to have a calm, respectful discussion or work toward a reasonable resolution. After walking away and speaking with Shannon for several minutes, he returned and continued to behave in a confrontational manner, leaning forward and using gestures that felt intimidating and created a hostile environment.
At that point, none of us had eaten our meals, aside from a few bites of the pasta before the broccoli was discovered. My own meal remained untouched. Given the repeated errors with our order, I expected some adjustment to the bill. Instead, Matt placed the full check in front of me, waved me off, and stated, “There is nothing else I can do,” before walking away and not returning.
My guests and I reassured her she handled the situation with grace and professionalism, and we were genuinely pleased with her service.
Since the only items we consumed and enjoyed were the three pickleback shots, totaling $20, I informed Shannon that this was all I was willing to pay. I left $25 in cash, $20 for the drinks and a $5 tip for her service. I would have explained this to Matt if he had given me the opportunity to speak.
I do intend to return to your restaurant, Trish, Ashley, Sully, and now Shannon have consistently provided excellent service, and I hope this feedback is taken in the constructive spirit in which it is intended.
Gerson P
We were greeted by a nice host, who called 3 servers, the 3 servers proceeded to look at us and right in-front of us stated that they didn’t want to take our table. We are non-white, so it was very racists and just made us feel bad from the start.
The server that did take our table was nice. Unfortunately the damage was done. To further add to this bad and unpleasant experience, we got 3 raw wings (that we noticed). To be fair we ordered 80 wings for the table, but some of our family members didn’t bother to see if they were cooked since the wings were rather small. We looked thru the bones and we did find 2 others that had pink stains on the bones… can’t say for sure if those were raw.
My biggest problem is that my wife is 4 months pregnant and we saw 3 illness that can cause a miscarriage if she ingested raw chicken.
In the end, the manager didn’t even come to the table to apologize, the server was apologetic, did remake 1 order of wings and gave us 50% discount on 1 order of wings. NOT the entire bill, just 50% off a wing order which was like $12 off… crazy after considering the potential of making someone really sick. We still gave the server 25% tip, because she was great. But definitely won’t be returning.
… moreThe server that did take our table was nice. Unfortunately the damage was done. To further add to this bad and unpleasant experience, we got 3 raw wings (that we noticed). To be fair we ordered 80 wings for the table, but some of our family members didn’t bother to see if they were cooked since the wings were rather small. We looked thru the bones and we did find 2 others that had pink stains on the bones… can’t say for sure if those were raw.
My biggest problem is that my wife is 4 months pregnant and we saw 3 illness that can cause a miscarriage if she ingested raw chicken.
In the end, the manager didn’t even come to the table to apologize, the server was apologetic, did remake 1 order of wings and gave us 50% discount on 1 order of wings. NOT the entire bill, just 50% off a wing order which was like $12 off… crazy after considering the potential of making someone really sick. We still gave the server 25% tip, because she was great. But definitely won’t be returning.
Margaret Jones
Beware they charge for condiments. $.50 for mayonnaise. $.99 for a pickle slice on a burger. $.50 for hot sauce. This is ridiculous. We eat out every day of the week at different restaurants and have only come across this at one other place in town. The manager, Tim, tried to tell me that most all Restaurants do this now. I don’t appreciate being lied to and taken for a fool. He mansplained that that’s how they do it at their restaurant. I Said they should have A notationon Menu to let the customer know. The other manager said it was written on the menu and I said well let me see, and she never was able to show me. Because it wasn’t.Finally, after about five minutes of mansplaining from Tim, I explained to him we wouldn’t be back. Not because of their condiment policy necessarily So rude. He Spoke to me and my husband like we were children. I am not used to being treated that way and do not frequent places that can’t be more professional than that. It is a shame. When I told him we wouldn’t be back he expressed he didn’t care. And I believe him because his attitude was so nasty. General manager. Shame shame. He did finally take the condiments off of our bill Which was good because I had no intention of paying For them. I hate to see what they charge if you ask for extra napkins Or a booth by the window.
… more