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Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: MacFarlane Chase, Weston-super-Mare BS23 3YY, United Kingdom
Phone: +44 20 3038 1155
Menu Photos
Order and Reservations
Order: Order online
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Reviews
nadia
I went to order a zinger burger meal, it then proceeded to ask me if i wanted to upgrade to a box meal for an extra £2 which didn’t seem bad since you were getting an extra popcorn chicken and also two hot wings so i upgraded. i got my food and went home, when i opened it up i saw that not only did they not give me the popcorn chicken but they also gave me what looks like crumbs instead of my hot wings. one of them looked like a burnt crumb and the other one looked undercooked nor did either of them have any chicken inside.
… moreRam Gangar
KFC has always been my favourite fast food, and the Weston-super-Mare branch is especially good. The food is always great, but what really makes the place stand out is the fantastic staff.
I’d like to give a special shout-out to Naomi, who has worked there for many years. She is an absolute credit to the company. Naomi is always happy, friendly, polite and incredibly helpful every time we visit. It’s rare to find someone who consistently provides such warm and welcoming service, and she truly makes the experience better.
Thank you, Naomi, for all your hard work and kindness over the years. Keep up the amazing work — we always look forward to seeing you when we visit!
… moreI’d like to give a special shout-out to Naomi, who has worked there for many years. She is an absolute credit to the company. Naomi is always happy, friendly, polite and incredibly helpful every time we visit. It’s rare to find someone who consistently provides such warm and welcoming service, and she truly makes the experience better.
Thank you, Naomi, for all your hard work and kindness over the years. Keep up the amazing work — we always look forward to seeing you when we visit!
Alena M.
I am writing to leave feedback about a delivery order placed today, which was extremely disappointing.
We ordered a Party Bucket for £40.99 for home delivery via Uber Eats, as everyone at home is ill and we had a positive previous experience with this KFC. Unfortunately, the delivery was a complete letdown, and I cannot recommend ordering for delivery from this branch.
The issues we encountered:
· Potatoes: Instead of six individual mini portions, all the fries were dumped together with their packets into one large bag. By the time they arrived, they were completely soggy and soft.
· Missing Items: We received only 6 Hot Wings instead of the advertised 8.
· Packaging: The container for the Coleslaw salad appeared to have burst open during transit, which also compromised the integrity of the main delivery bag, leaving it effectively open.
The only satisfactory items were the two corn on the cob pieces and the 10 Mini Fillet Burgers.
In summary, based on this experience, I will be avoiding this restaurant for delivery in the future. If you enjoy a proper, crispy KFC meal, I strongly advise you to dine in rather than risk spoiling your impression with a delivery order.
I have attached photos of the pile of soggy fries and the missing wings as evidence.
… moreWe ordered a Party Bucket for £40.99 for home delivery via Uber Eats, as everyone at home is ill and we had a positive previous experience with this KFC. Unfortunately, the delivery was a complete letdown, and I cannot recommend ordering for delivery from this branch.
The issues we encountered:
· Potatoes: Instead of six individual mini portions, all the fries were dumped together with their packets into one large bag. By the time they arrived, they were completely soggy and soft.
· Missing Items: We received only 6 Hot Wings instead of the advertised 8.
· Packaging: The container for the Coleslaw salad appeared to have burst open during transit, which also compromised the integrity of the main delivery bag, leaving it effectively open.
The only satisfactory items were the two corn on the cob pieces and the 10 Mini Fillet Burgers.
In summary, based on this experience, I will be avoiding this restaurant for delivery in the future. If you enjoy a proper, crispy KFC meal, I strongly advise you to dine in rather than risk spoiling your impression with a delivery order.
I have attached photos of the pile of soggy fries and the missing wings as evidence.
Kyra Whalley Smith
I wish they would open a new KFC in this area with better quality food and better customer service.
I, being a disabled person, made an order for collection on the website (not the app). It seemed easy enough; I put the collector’s name, phone number and email address on the order when prompted and then paid for the food at home. The person collecting (my mum) then went to collect the food. Upon arrival, the staff member behind the counter asked for the order number. No order number was ever provided, as no confirmation email or message was ever recieved. They said to use the CHECK IN link… however, this link was on the website that the order was made on. I had already closed the tab as I believed the collector would have a confirmation email/text message with an order number. The staff then said to get the check in link/order number from the account the order was made on – I was never prompted to sign in when I made the order; payment was taken without any need to sign in.
After queueing for an age and speaking to different members of staff, it took the manager finally being called out to sort it out. The manager asked my mum her name, and immediately found the order. Why could this not have been done sooner? The food was ordered at 18:56, my mum arrived at the restaurant to collect at 19:05, and didn’t walk out with it until 20:27!! AND we had chip portions filled barely half way and a chicken fillet missing from the order! Absolutely appalling. This isn’t the first time we’ve had issues with this branch of KFC. I doubt we will return.
… moreI, being a disabled person, made an order for collection on the website (not the app). It seemed easy enough; I put the collector’s name, phone number and email address on the order when prompted and then paid for the food at home. The person collecting (my mum) then went to collect the food. Upon arrival, the staff member behind the counter asked for the order number. No order number was ever provided, as no confirmation email or message was ever recieved. They said to use the CHECK IN link… however, this link was on the website that the order was made on. I had already closed the tab as I believed the collector would have a confirmation email/text message with an order number. The staff then said to get the check in link/order number from the account the order was made on – I was never prompted to sign in when I made the order; payment was taken without any need to sign in.
After queueing for an age and speaking to different members of staff, it took the manager finally being called out to sort it out. The manager asked my mum her name, and immediately found the order. Why could this not have been done sooner? The food was ordered at 18:56, my mum arrived at the restaurant to collect at 19:05, and didn’t walk out with it until 20:27!! AND we had chip portions filled barely half way and a chicken fillet missing from the order! Absolutely appalling. This isn’t the first time we’ve had issues with this branch of KFC. I doubt we will return.
Jason Cockram
Having used KFC in Weston for years now Naomi aways brightens up our day, she’s always smiling and is up for a laugh which is infectious top employee ☺️
… moreChristina Line
Came into kfc and was served by Naomi, she was polite and very helpful with explaining the menu. She was a star as I find it quite difficult to see, she was patient and kind. The food was quick and service with a smile, she couldn’t have done more for us. Thanks alot for a pleasant experience.
… moreJade Lefeuvre
Me and my youngest daughter visit quite regularly. We have always had fresh, hot, tasty orders. We absolutely love Naomi who works there – she’s always greeting us with a smile, interacts amazing with my daughter and provides exceptional customer service. Highly recommend
… moreVlad Vanko
Today I drove halfway across town in traffic jams to get to this place. I don’t think I’ve had any serious problems with this place before, except for minor issues. But writing reviews about minor issues is wrong. BUT today I think it’s worth it. I order two items: three pieces of spicy meat and three pieces of original recipe meat for takeout. I pay, pick up the order, and go home. When I get home, I see three pieces of spicy meat and two pieces of original recipe meat. I have a question. I didn’t order the six-piece or the twelve-piece order, where it’s really possible to make a mistake. If I had, I wouldn’t be writing this review. BUT my question is, HOW CAN YOU NOT COUNT TO THREE??? And if an employee can’t correctly calculate a small order of two items. And count from one to three. Then you have big problems with your staff. And the customer shouldn’t pay for something they didn’t receive.
… moreZachary Slater
Absolutely disgraceful. The place was completely unhygienic, staff were incompetent. I went to the toilet to be welcomed to urine and stool on the floor. When asked to clean it up the man returned with the same bucket and started mopping the floors where food was being prepared with urine and stool covered cleaning utensils. Not impressed in any way shape or form.
… moreIain Stellar
Mixed Experience at KFC Weston-Super-Mare
I don’t usually dine in at KFC, but I decided to take my time during this visit to the Weston-Super-Mare branch. I was greeted promptly at the counter, and the staff member took my order correctly, as I specifically asked for a thigh piece of chicken. Impressively, my order was ready within seconds. However, when I checked, I noticed the wrong chicken part was given.
I asked for a replacement, and to my surprise, instead of swapping the chicken, the staff just gave me the correct part without taking back the other one—so I ended up with an extra piece. That was a nice little bonus!
However, things went downhill when I went to wash my hands. There was no hot water, no hand dryer, and the smell in the men’s restroom was absolutely awful. It almost ruined my appetite. With no way to properly dry my hands, I walked out with them still wet, until a staff member noticed and kindly offered me some napkins. Small gesture, but I expected better facilities.
Overall, the service was quick and friendly, but the lack of basic hygiene amenities was a real letdown.
… moreI don’t usually dine in at KFC, but I decided to take my time during this visit to the Weston-Super-Mare branch. I was greeted promptly at the counter, and the staff member took my order correctly, as I specifically asked for a thigh piece of chicken. Impressively, my order was ready within seconds. However, when I checked, I noticed the wrong chicken part was given.
I asked for a replacement, and to my surprise, instead of swapping the chicken, the staff just gave me the correct part without taking back the other one—so I ended up with an extra piece. That was a nice little bonus!
However, things went downhill when I went to wash my hands. There was no hot water, no hand dryer, and the smell in the men’s restroom was absolutely awful. It almost ruined my appetite. With no way to properly dry my hands, I walked out with them still wet, until a staff member noticed and kindly offered me some napkins. Small gesture, but I expected better facilities.
Overall, the service was quick and friendly, but the lack of basic hygiene amenities was a real letdown.