Ashley Islas
Staff was great and food BUT PLEASE!!! Can we maintain it clean enough to feel welcomed to enjoy the food there? Yikes! Looks so run down
… moreDenise Jimenez
I was told to get the app so i could get a better price. NONE of the employees offered to help, except for 1 new employee who called the mgr. She was USELESS!!! I signed up & recv’d a “code” to enter online, but did not have any options to do so. Kept trying to explain to mgr & she kept saying she has “nonthing to do w/app!?!?” She said only in store she could help, so i asked HOW do i get THAT coupon?? She said they don’t have any!?!? She did NOTHING to even try to help! :((( i will never come back to KFC AGAIN!!!!! :((((
… moreChris Granado
Every time I go here there is something they are out of. How can a KFC be put of chicken or biscuits…ever. You should have to wait because the workers are instructed to not make more food when they think its slow. And a manager out of town. Hmm. I waited for the biscuits and they were not even fully baked. Nor and offer of anything for the inconvenience. Totally unprofessional!!!
… moreJim Fiala
We purchased online 12 piece reg. recipe chicken, picked up, ate 7 pieces at home, and chicken was over done, and crunchy, and did not taste anywhere as good as KFC is. So I returned to KFC location and spoke with Ariana, I expressed my concern, and she asked me what I wanted to replace it with, I said 5 pieces of legs and thighs. She took my bucket of 5 pieces and brought back 12 pieces of legs and thighs in my bucket PERFECTLY DONE. WOW, I said thank you very much, I didn’t excpect that. I retain my high regards for KFC taste and service.
Jim from Downey
… moreMarla Sanchez
Chicken was old, and biscuit was raw in the middle. I ordered crispy recipe and received original recipe. I only ate the mashed potatoes.
… moreTammy Lewis
8pm purchase. Friendly worker. Ordered to go Big Box -1 leg, 2 thighs, biscuit, 2 sides and drink for $16.60. The mashed potatoes were so plain but the chicken was fresh. Not sure I would revisit this location. It wasn’t inviting and almost empty.
This didn’t apply to my order. Another customer requested extra ranch sauce and was told they only give 2 per order that comes with sauce. They charge 25¢ for each extra sauce.
… moreerick salas
I was at work in irvine and accidently made an order for this spot since i live right behind the promenade, so i called to cancel the order and they didnt answer for about 20minutes. When they finally answered they said they couldnt cancel the order since it was done already. I asked for a refund since i wouldnt be able to pick it up and they said i would have to call my bank and get it back from them. I asked to speak to a manager and they said there was no manager in the building. I understand im just one person but i do live really close and actively refuse to go there now even though im in the mood for KFC. Bummer
… moreJo’Von Moshe
Cashier Hispanic lady named 1#Arsedi I’m sure I spelled it wrong was very nice with a nice smile .The black women (delisha )that cooks the food don’t know how to respond back when someone says thank u to her she very depress looking and rude manner.2nd time she slammed food on counter.
… moreDocbremner
I placed an order through the app. First time. Previously not had any issues at this store. I was three minutes past the pickup time. My order was ready when I arrived as I could see it on the shelf behind the register. The server was busy doing other things and left me standing at counter for a bit. When I announced I had a pickup, she challenged me with “what did you call me?” I was a little stunned but said “Pickup”. She hesitantly looked up my order and gave me the food and went to walk away. I told her that my order included drinks. She gave me a cup and went to walk away again. I said it was two drinks. She looked at me with doubt and the looked up my order and saw I was right and gave me a second cup and then turned her back on me again. I took the order thinking I would just forget about the attitude and go on with my day but when I got back to the office they had shorted me a piece of chicken. As the order was for someone else I really felt embarrassed. The food was also cold. I tried to call the number twice but they don’t respond. All in all I will be going to one of the other 2 KFC locations in the area from now on and forego this one entirely.
… morePayje Hartfield
I couldn’t even get through ordering the lady at the counter was so rude. She had an attitude as soon as I walked in like she was annoyed I was even there. It made trying to get through giving my my order so tense I had to just leave. Idk what’s up with her but she is not happy to be there. I’ll go get my family’s order from the next kfc.
… more